Terrence C White

**** ********* ***** • MARIETTA, GEORGIA 30067

CELL : 404-***-**** • EMAIL ac0djj@r.postjobfree.com OBJECTIVE

Seeking a Technical Support position which will allow me to utilize my network installation and troubleshooting skills in a LAN/WAN environment.

EDUCATION

OmniTech Institute, Decatur, Georgia 2011-Graduate Major: Computer Network & Security

Clark Atlanta University, Atlanta, Georgia 2000-2004 Major: Mechanical Engineering

PROFESSIONAL CERTIFICATIONS

Microsoft Certified Professional (MCP) In Progress CompTIA Network+ In Progress

CompTIA A+ Certified Technician In Progress

Cisco Certified Network Associate (CCNA) In Progress HIGHLIGHTS

Proficient troubleshooter

Diverse PC Knowledge

Patient and Diligent

LAN and WAN Expertise

Vast Technical Knowledge

Exceptional customer service skills

PROFESSIONAL EXPERIENCE: STUDENT LAB AT OMNITECH INSTITUTE

Assembled, Configured and Troubleshot PCs

Partitioned and Formatted Hard Drives to install Windows and Linux operating systems

Made Straight-Through and Crossover Patch Cables

Installed and configured Cisco Routers and Switches

Configured systems and networks remotely

Utilized VLSM, FLSM and various routing protocols to design and configure networks

Configured Access Control Lists (ACL) to permit or deny packets

Designed, configured, and troubleshot LANs/WANs

Installed VmWare to host Windows OS and Linux

Installed printers and performed administrative tasks such as file and user management Terrence C White

1820 WINDCLIFF DRIVE • MARIETTA, GEORGIA 30067

CELL : 404-***-**** • EMAIL ac0djj@r.postjobfree.com EMPLOYMENT HISTORY

Prime Technical Services Inc, Kennesaw, GA

Contractor- Home Depot Technology Center 2016 to present

Assembling computer order for Home Depot locations.

Installing shop tables for use in PC refresh room.

Installing sine wave inverters.

Alorica Inc, Kennesaw, Georgia

Customer Service Representative-Verizon 2016

Providing the best customer service to Verizon wireless customers.

Assists in transfer of service or suspend/disconnect of service.

Assists in explaining a customer’s bill and usage history.

Assists in troubleshooting customer’s devices on their accounts. Professional Book Distributors, Alpharetta, Georgia Returns Coordinator 2005 to 2016

Processes returns and diverse office assignments, including mail delivery.

Assists in training staff in warehouse operations. FedEx, Atlanta, Georgia

Package Handler 2002 to 2004

Loaded and unloaded packages.

Mail sorting and distribution, and various functions assigned by my supervisor. AWARDS

Rising Star, Professional Book Distributors

Presidents’ List, Professional Book Distributors

Employee of the year, Professional Book Distributors

Harvest Institute Scholarship, OmniTech Institute

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