Dr.Romit Khanna(Phd)

Mobile: 987-***-****

E-mail: ac0di5@r.postjobfree.com

~ Client Servicing ~ Operations ~Project Management

Ticketing digital marketing and e-commerce

CAREER OBJECTIVE

A dynamic, team-spirited and result oriented individual, seeking to utilize analytical skills and experience to contribute to your organization's growth and objectives in international arena.

Professional Profile

9 Years and 9 months of management experience together with PHD in project management and digital marketing, MBA in project management, B.Sc Degree, MCSE, MCP-IT, and SAP CRM certificate.

Ability to use management principles- to solve complex and practical problems.

A Resourceful and result oriented team player with integrity, professionalism and personal presence that earn respect and inspire cooperation. Possess excellent communication, interpersonal and decision making skills together with a positive approach to problem solving.

EDUCATION

Qualification

Stream/ Specification

School/ College

University/ Board

Year of Passing

Percentage

P.H.D

Project Management

Indian Institute of BusinessManagement

ISBM

2014

80%

Master of Business Administration

Project Management

Sikkim Manipal University

Sikkim Manipal University

2012

60%

Bachelors of Science

B.sc(Maths)

Periyar university

Periyar University

2010

62%

AISSCE

Science

Cambridge foundation

C.B.S.E

2005

60%

AISSE

10th

Cambridge foundation

C.B.S.E

2003

75%

PROFESSIONAL QUALIFICATION

MCSE, MCP Certified.

SAP-CRM

SNAPSHOT

A dynamic professional with over 9 Years extensive experience in Operations,Ticketing, Digital Marketing, Client Servicing, Quality Control and Team Management.

Demonstrated abilities in cementing healthy relationship with the clients and rendering effective service.

Excellent communication & interpersonal skills with proven abilities in customer relationship management.

Ability to develop a logical approach to problem solving, team motivator and the ability to personalize and develop a one to one rapport with each and every individual in the team.

EMPLOYMENT PROFILE

Sat Kartar Group Pvt. Ltd. ( 15th July 2016 to Present)

Designation: Director (Operations)

Description: The main task includes the air travel booking vertical, including corporate travel management and automation of wholesale distribution of complex international airfares. Handling daily operations (Revenue management, Quality Assurance and compliance, Campaign management, Territory management, Digital Marketing, Organic Search Engine Optimization Analysis, Campaign Budget Forecasting, Revenue Forecasting, Team Development, Fare Consolidation, Website Management and Search Engine Integration).

Job Accountabilities:

Provided construction support to office which includes project management and employee development.

Implemented systems and processes to improve efficiency and reduce project costs and durations.

Managed planning, sub-contractor selection and construction management of design-bid-build upgrading.

Created and implemented a strategic business plan for profitable growth.

Increased revenue by 65% with vendor and project negotiations.

Successfully resolved employment turn-over by 80% through creating incentive and training programs.

Helping with training and development of Managers.

Discussion with management regarding the performance of the team and promotional events.

Develop a strategy the team will use to reach its goal

Monitor Managers' participation to ensure the operational performance and ticketing output they providing is being put into use, and also to see if any additional marketing strategy is needed

Planning on reports updated by the managers on the team's progress.

Distribution and analysis of reports for Root cause analysis .

Ensure appropriate staffing levels for PERT are maintained to provide effective CERT provision.

Familiarize the team with clients’ needs and ensure the team address all relevant areas of care within their individual sphere of employment.

Organize & facilitate regular staff meetings.

Keep the management team informed of accomplishments & ongoing issues, participate in achieving resolutions to identified issues.

Fareportal Pvt. Ltd ( 16th May2011 to 01 Oct 2015 )

Designation: Sr.Team Leader

Description: The main task includes the air travel booking vertical, including corporate travel management and automation of wholesale distribution of complex international airfares.

Job Accountabilities:

Helping with training and development of team members

Reporting to senior level management regarding the performance of the team and promotional events.

Develop a strategy the team will use to reach its goal

Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed

Create reports to update the company on the team's progress.

Distribute reports to the appropriate personnel.

Intercede with the supervisor on behalf of the team to inform the supervisor of the performance management issues and to recommend related actions, such as assignments, re-assignments, tour of duty changes, peer reviews and performance appraisals.

Ensure appropriate staffing levels are maintained to provide effective care provision.

Familiarize the team with clients needs and ensure the team address all relevant areas of care within their individual sphere of employment.

Organize & facilitate regular staff meetings.

Keep the management team informed of accomplishments & ongoing issues, participate in achieving resolutions to identified issues.

Collate organizational data in agreement with Managers ( monthly time sheets,

Sickness/accident logs, quality assurance).

Aspire technologies ( 15th may 2008 to 9th aug 2010)

Designation: Sr.Collection Executive

Description: The Project aims at first party collection. The activities covered under the first-party collections segment start from managing courtesy calls through the process of pre-charge off negotiations. The employees have in-depth understanding of programs specific to compliance, technology, training and quality. As a result, we delivered optimal recovery programs to the clients.

Job Accountabilities:

Home mortgage Collection on behalf of Citi financials in United States.

Guiding the team members for the accomplishment of company’s goals as well as Team Goals Being a Vintage Collector.

Convergys India services Pvt Ltd. (05th Feb 2007 to 08th may 2008)

Designation: Customer care Executive

Description: Through our Customer Solutions, we’ll partner with you to deliver improved operational effectiveness, increased speed-to-market, enhanced customer satisfaction and accelerated revenue growth, creating a sustainable competitive advantage for your organization..

Job Accountabilities:

Customer solution management

Improve product satisfaction

Solution for wire line, broadband, cable & mobile phone.

Customer intelligence and analytics, market research and data analysis to identify new opportunities and improve sales effectiveness.

INDUSTRIAL TRAINING

INDUSTRIAL TRAINING

Institute Name: CDAC, Noida.

CDAC, Noida - formerly known as ER&DCI, Noida - is a constituent unit of Centre for Development of Advanced Computing, a Scientific Society of the Department of Information Technology, Govt. of India.

Description:

Trained on SAP CRM Module which covered:

Basic Configuration of Customer Interaction Centre (CIC), Navigation Bar Profile, Business Roles and UI configuration.

Definition and Configuration of Business Transactions, Transaction Profiles, status profiles, date profiles, text determination procedure, partner processing, etc.

Configuration of business transaction set up from Account Identification to Service Request.

Configuration of Account Fact Sheets and Activity Monitoring Report.

Configuration and creation of master data for Business Partners.

Good knowledge of CRM BD and CRM .

Definition and configuration of Organizational structure. This includes creation of Sales Organization, Distribution channel, Divisions & their assignment to the respective Organizational Units.

Opportunity Management and maintaining Territory management in SAP-CRM.

Maintenance of sales document types and assigned item categories and schedule lines to it.

Configured account determination procedure.

Creation of Sales Orders and Service Orders.

Configuration of installed base and Interaction centre.

Market Segmentation.

TECHNICAL SKILLS

Platforms: Windows 7 and 8 /Vista/Xp/98/95,

Database: Basic SQL

KEY STRENGTHS

Capable of working in diverse work force.

Strong customer service and personal skills.

Detail Oriented, flexible and adaptable.

Successful in working with people of different cultures.

Knowledge of Microsoft Word, Excel, PowerPoint and Access.

Proficient in SAP-CRM(ECC 6.0)

INITIATIVES

I have always helped the new hires in the team to come up the learning curve through experience / knowledge sharing and modeling sessions.

Since I am very disciplined and have the ability to follow up on any action plan or action item; i have always helped my manager keep a track of the trainings needs, training sessions and reviews on or before the due date.

I am very proactive in providing floor support as and when required.

ACHEIVEMENTS

Deliver 100% targets year by year

Certified voice & accent trainer from British Council in.2008

Scholarship in Hindi from Delhi Hindi Academy at board level in 2003 .

One year diploma in web designing & software Engineering from F-Tech in 2006-07.

Personal Information

Date of Birth 13th oct 1986

Father’s Name Late. Sh Rajender Khanna

Hobbies Listening To Music

Languages Hindi, English, Punjabi

Nationality Indian

DECLARATION

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Place : New Delhi Date :

Contact this candidate