Project Manager Customer Service
Resume:
Ronald Schwartz
ac0di1@r.postjobfree.com
PROFESSIONAL SUMMARY
Imaging Area Director of Radiology has been responsible for managing hospital and imaging center operations for the past 20 years. Worked as project manager on large and small software/hardware projects. Accomplish measurable results while managing 130 plus employees having worked directly with unions in fast paced environments. Possess extensive knowledge in operations and implementations of software and hardware. Successful in deploying and upgrading processes and new workflows to improve patient throughput and reduce cost. Managed opportunity and minimized risk upon utilization of new and old technologies. Worked closely with leadership to strengthen operational goals within budgets. Possess extensive knowledge in quality control, Joint Commission MIPPA, HIPAA, and other regulatory agencies. Currently possess ARRT, BLS, and CRT in both California and Arizona.
Personal/Management
Maintenance/Serviceability
Quality Control
Leadership
Training and Development
Organization/Communication
Data Analysis
Policy Implementation
Standardize Operations
PROFESSIONAL EXPERIENCE
Simonmed Imaging – Tucson AZ 05/2015 – 12/2016
Operational Manager
Manage 30 employees in day to day assignment’s, administration, daily operations, scheduling, and patient care; ensured patient scheduling processes are being met in timely manner and patients are being taken care of as soon as possible
●Ensure all revenue is being collected in a timely manner.
●Monitor daily tasks of all staff and assign work to be accomplished as needed.
●Ensure all reports for patients are being generated and sent out to ordering physicians daily
●Maintain a high level of customer satisfaction.
●Work directly with marketing staff to increase business and community needs.
Kaiser Permanente – San Rafael CA 08/2012 – 05/2015
Area Imaging Director
Managed 137 employees and 5 managers responsible for general radiology, Nuclear Medicine, CT, PET, Ultrasound MRI and all related software/hardware to ensure successful operations
●Monitored and prioritized daily work assignments and operations; prepared administrative reports on utilization, equipment, performance evaluations of personnel. Attended daily operational meeting to discuss improvement and process changes.
●Worked directly with unions to discuss changes or disciplinary actions.
●Supervised a team of 35 to improve operations and consolidate MRI and CT services to improve patient satisfaction and through put.
●Human resource activities included recruitment of radiology, ultrasound, nuclear medicine, MRI, CT and Ultrasound technologist also working directly with union.
Kaiser Permanente – San Rafael CA 08/2012 – 05/2015
Area Imaging Director
●Worked directly with medical director and administrators of nursing to ensure that the primary care provider's timetables match with the facilities requirements, making staffing conclusions based upon facilities working with the union.
●Responsible for all IT related projects that would impact radiology billing systems, imaging, ordering, scheduling, and dictation software, HIS, RIS, and PACS.
PACFarm - Tucson AZ 03/2011 - 08/2012
Operational Consultant
Lead project manager for multiple phases of implementations or upgrades of software and hardware.
●Responsible for the selection process of all equipment and software life cycles.
●Responsible for writing and compiling RFI and RFP for vendors.
●Responsible for over 70 team members’ vendors and internal during implementation and rollout of both hardware and software.
●Educate and train managerial staff during different phases of deployment and implementations.
●Achieve personal outcomes by communicating the job prospects; reviewing job; results; controlling workers and implementing processes.
●Provide analysis on communication systems by recognizing needs; supporting invoices and preserving equipment.
●Attained financial goals by anticipating needs; of business; and presenting information for budget preparations.
●Increased revenues and streamlined workflow processes.
Tucson Orthopedic Institute - Tucson AZ 08/2008 - 3/2011
Responsible for managing day to day operations of 5 orthopedic clinics and their staff. Oversaw 70 employees and 35 surgeons. Instrumental in converting analog technology to digital at a savings of $100,000 per year.
●Maintained managerial staff by hiring and adjusting based on needs. On how best to utilize new technologies.
●Project managed the implementation and installations of new hardware and products to help cut costs and increase through put. Eliminated film and paper scrips..
●Develop and presented supporting documentation to justify large accusations to improve patient care x-ray equipment.
●Obtained financial goals by anticipating needs and presented information for the annual budgets.
System Manager of Radiology and Ancillary Services
University Medical Center - Tucson AZ 04/2000 - 8/2008
Responsible for over 40 million dollar budget which determined what software and hardware would be utilized in both a level 1 trauma center and clinics.
Support and oversee all imaging, GI, Sleep Lab, Cardiology and Cancer software/hardware utilized in the facilities.
●Worked directly with radiology physicians and residents to read hospital based imaging and tele remote imaging for the university.
●Responsible for annual budgets and management of costs working with vendors directly to purchase or support existing hardware/software.
●Worked directly with internal and external IT departments to ensure successful data transmission and integration.
●Implemented one of the first level trauma one PACS systems in a 3 month time line.
●Worked on the largest tele medicine network in Arizona for all rural sites.
●Worked in research to develop better reading and working environments for radiology and technology.
TRAINING & EDUCATION
Business Administration Degree BS, Chadwick University
AAS Radiology Technology, Pima College
Digital Electronic Degree, Pima College
License
ARRT
CRT in California and Arizona
BLS
TECHNICAL SKILLS
Software: Microsoft Office (2007, 2010, 2013), Office, RIS, HIS, PACS, EHR
Modalities: MRI, CT, Special, General X-Ray
Operating Systems: Mac / Microsoft Windows (7, 8, 10)
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