Customer Service Representative

Malvia Graham

*** – * Armel Court Etobicoke, ON M9W 2L6 647-***-**** ac0dhv@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

10+ years’ experience in social service field as an employment counsellor and in outreach

Expertise in Planning, developing and delivering training/group sessions to youth and adult

Skilled in creating and updating promotional materials to be distributed to potential employers and highlighted the benefits of employing youth

Strong leadership skills to guide, motivate and inspire youth to take action to successfully complete the program

Outstanding interpersonal, communication, time management and facilitation skills

Able to take initiative, manage change/transitions with ability to prioritize and multi-task and meet deadlines and targets

Computer skills in MS Windows and Office (Word, Excel and Internet)

EDUCATION

Paralegal Diploma, Humber College, Toronto, ON Expected June 2017

Social Service Worker Diploma, Humber College, Toronto, ON 1992

PROFESSIONAL EXPERIENCE

Customer Service Representative, Universal Energy Corporation, Toronto, ON 2007 - 2009

Signed up clients for price protection program; and verified accounts

Responded to clients’ question and concerns; sent out information at clients’ requests

Ensured that clients’ information is inputted correctly into the computer system

Handled customers’ concerns professionally and responded to supervisory call backs to resolve customer issues

Prepared time sheets and schedule breaks, wrote down customer orders and/or concerns

Received clients calls, took messages, screened service/information requests and made referrals

Collected, tabulated and prepared reports and records as per requirement

Support Worker, Adler Employment Agency, Toronto, ON 1998 - 1999

Responded to clients’ needs, assisted in daily living activities, conducted mentoring and counseling

Observed and monitored changes in clients’ health and well being

Ensured that daily logs and incidents are kept updated

Supported clients in planning and implementing their daily schedules

Escorted clients on field trips, appointments, and taught them basic life skills

MEMBERSHIPS, AFFILIATIONS AND AWARDS

Member, the Paralegal Association of Ontario

The Women’s Paralegal Association of Ontario

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