Customer Service Sales

Derrick Taylor

Operations Manager

**** ***** **** ***** **** Texas 78664 ********.********@*****.*** - 256-***-**** WORK EXPERIENCE

Multi-Store Manager

Payless ShoeSource - Austin, TX-February 2017 to Present Packaging Supervisor

Par Pharmaceuticals-February 2015 to February 2016 Packaging Supervisor (Feb. 2015 - Feb. 2016)

• Company manufactures pharmaceuticals to include solid dosage and sterile filling. Direct report of 45 employees (6 Lead Operators, 6 Back-up Lead Operators, 30 Operators, Packaging Coordinator, Trainer, and Batch Record Reconciler)

• Supervised the day-to-day packaging operations.

• Assured compliance with all GMPs, SOPs, PPE, and safety practices. Initiated documentation of violations and disciplinary action as required. Implemented daily department work schedules. Ensured timely delivery of product to meet schedules.

• Reported and initiated packaging schedule changes, requested equipment and facility repairs or modifications and initiated changes to batch records and packaging work orders.

• Counseled, trained, and developed employees for more efficient performances in assignments. Created an atmosphere for team effort and open communication. Quality Raw Material Technician

Par Pharmaceuticals-November 2010 to February 2015 Ensured incoming raw materials met QA standards and monitored record keeping procedures.

• Ensured that all product testing is accomplished and up-to-date to include quality, weighing, and volume checks.

• Leader of Lean Six Sigma Program, Trainer, Safety Circle Leader, and First Medical Responder.

Cashier Team Lead

Academy Sports and Outdoors - Decatur, AL-April 2010 to November 2010 2nd job while employed at Cinram)

• Company provides retail sales and customer service. Direct report of • Worked closely with management, attended seminars, and guided employees to ensure that the company goals were met.

• Responsible for department merchandising, price maintenance, cashier drops, employee audits, work assignments, training, and disciplinary actions as required. Authorized returns, exchanges, and voids.

Team Leader

Cinram, Inc - Huntsville, AL-February 2007 to June 2010

• Company manufactures dvd and blue-ray discs. Direct report of 75-150 employees (7 Lead Operators, 14 QA Inspectors, 54 Operators, and temporary employees).

• Acted as an immediate point of reference for problems, motivated team to ensure targets and deadlines were clearly understood and achieved, and maintained warehouse and equipment. Assured compliance with all GMPs, SOPs, PPE, and safety practices. Store Manager

Rent-A-Center - Huntsville, AL-November 2006 to February 2007

• Company provides retail rentals, sales, and customer service. Direct report of 10 Sales Account Managers.

• Created, managed, and executed plans to increase sales and profits.

• Budget and inventory management, goal setting for store and employee performance, monitored employee sales, and training.

Store Manager

Shoe Carnival - Huntsville, AL-March 2003 to November 2006

• Company provides retail sales and customer service. Direct report of 13 employees (3 Floor Supervisors and 10 Sales Associates).

• Worked at multiple store locations including Little Rock, AR and Conway, AR.

• Prepared sales contracts, maintained sales records, inventory management, training, and customer service.

EDUCATION

Master of Business Administration in Business Administration Florida Institute of Technology - Melbourne, FL

2014

Bachelor of Business Administration in Business Administration Faulkner University - Montgomery, AL

2013