Furqan Saadat

+1-813-***-**** ac0dfc@r.postjobfree.com 5812 69th st Maspeth, NY- 11378

SUMMARY

* ***** ** * ********* Business Operation Analyst and Data & CRM (Salesforce) Analyst with experience in working cross-functionally with Business Operations team, IT Developers and Executives.

Salesforce and Technology Management Certified

SKILL SET

Management and Op-Analysis

Project Management, Lean Six Sigma, Problem-solving, New product development

GAP, SWOT, Return on Investment (ROI), Trend Analysis, Risk Analysis, Cost Benefit Analysis

Software Development Life Cycle (SDLC)

Waterfall, Spiral, Agile, Scrum

Data Analytics and Visualization

Tableau

Lead cross functional teams across sales, operations, analytics to deliver complex strategic and tactical insights. Reports on and analyze data to identify potential opportunities for business improvements.

Certifications:

Salesforce Administration. Technology Management Certified

Documentation:

BRD (Business Requirements Documents

FSD (Functional Specification Document)

UML – Case diagram, Activity, Sequence Diagram

Databases

MySQL, Microsoft SQL Server, Oracle, MS Access, SharePoint, JD Edwards Enterprise

Fluency in scripting using SQL

Business Modelling

Process Modeling, Workflow modeling: Tools- Microsoft Visio, MS Project, Primavera

Advanced proficiency in MS Office Applications: Word, Excel, Visio, PowerPoint, MS Access

EXPERIENCE

PNC financial Services- Co-Op

Business Operation Analyst Sept 2015 – Sept 2016

Acted as the primary interface between business unit end users and systems development/applications and programming for all issues that may impact assigned project

Using MS Excel PIVOT Table and VLOOKUP function performed data analysis and generated report filters

VBA & Macros functions were performed for automation

Used SQL queries, inner and outer JOIN clause to combine rows from two or more tables, based on a related column between them.

Using Tableau connected the data and data sources, different types of charts, creating filters and parameters, dashboards, tableau story.

With Tableau made visualized pattern of data that gave meaningful insights from the vast amount of data that is available at the back end.

Used SharePoint to create websites, store, organize, share, and access information from any device.

Experience with CRM software

Extensive understanding of the functional areas of business related to data management, forecasting, accounts, contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards, Reports

Using Salesforce, centralized customer information, automated marketing interactions, provided business intelligence, facilitated communications, tracked sales opportunities, analysed data and delivered responsive customer service

Worked in SFDC setup, customization, administration, data migration, user & security management.

Ovex Technologies Pvt. Ltd 2013 – 15

Business Data Analyst

Designed and developed a PERSONAL INFORMATION MANAGEMENT SYSTEM (P.I.M.S) using JAVA and MySQL that was used for reporting and store information of eight hundred employees using single source of truth.

Involved in the SDLC of the project from project initiation to closing.

Gathered and documents business requirements and performed GAP analysis of project documentation.

Conducted UAT sessions with business to ensure functionality is built per requirements.

Worked with QA team to ensure stringent and complete testing of functionality.

Collected and gathered requirements using JAD sessions.

Acted as a liaison between departmental end-users, technical analysts, consultants in the analysis, design, testing and maintenance to ensure optimal operational performance

Worked in an AIGLE cross-functional team to manage the lifecycle from concept to completion.

Engaged with stakeholders and clients to designed and delivered JIRA workflows.

Developed metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.

PTCL Technologies 2011 - 12

Data and CRM Analyst

Used Tableau for data analysis and Visualization.

Lead cross functional teams across sales, operations, analytics to deliver complex strategic and tactical insights. Reports on and analyze data to identify potential opportunities for business improvements.

Worked with departmental managers to outline specific data needs for each business method analysis pro

Extensive understanding of the functional areas of business related to data management, forecasting, accounts, contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards, Reports

Worked in SFDC setup, customization, administration, data migration, user & security management.

Responsible for Identifying database requirements by interviewing customers; analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems.

EDUCATION

UNIVERSITY OF SOUTH FLORIDA, Tampa, FL

Master of Science in Engineering Management 2016. Concentration in Finance and Technology

COMSATS INSTITUE OF SCIENCE AND TECHNOLOGY, Islamabad, Pakistan

Bachelors Science in Electrical Computer Engineering (Hons), Jun 2013.

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