MO’NIKA B. DIXON

919-***-**** • ac0deo@r.postjobfree.com

SUMMARY

High energy analyst and testing professional with a background in shared service integrations and the full enterprise resource planning (ERP) life cycle, with an emphasis on business analysis, requirement assessments, design, conversion, testing, implementation and post-implementation support, production validation, and maintenance. Excels at leading analytical and testing efforts, and thrives in a collaborative environment.

TECHNICAL

Operatimg Systems: Windows 98 / NT / 2000 / XP / 7 / 10

Peoplesoft Financials: Payables (releases 7.5, 8.4), Purchasing (releases 7.5, 8.4), Application Designer

Lawson: AP, GL, Purchasing, Self-Service

PowerMHS: PMHS 7.x upgrade, Financials

Payroll: PayAdmin

Testing Repository: HP QualityCenter 11.0, HP Quick Test Pro

Service Manager: HP ServiceCenter

EDM: MS SharePoint

Other Applications/Methodologies: Mobius, SAS FM, MS Office, Visio, Project, IBM (Lotus) Notes, Gelco ExpenseLink, TrainerSoft 8, HP Project Portfolio Management (PPM), JIRA, SDLC, AGILE

PROFESSIONAL EXPERIENCE

DURHAM COUNTY 05/99-11/16

Volunteer & Poll Assistant (seasonal)/ Chief Judge Appointee

Division: Board of Elections

-Manages and leads a team of three to four poll assistants and two judges during primary, general, and special elections

-Oversees the integrity, safety, security, and diplomacy of the polling precinct. Performs training, election-night reconciliation and auditing

BLUE CROSS BLUE SHIELD NORTH CAROLINA 05/05-01/15

Senior Test Specialist

Division: Financial Services

-Managed and led integration and implementation activities of corporate, non-corporate, enterprise, and production-related finance, human resources, purchasing and payroll projects, QA and user acceptance testing, vendor patches, software fixes, and releases

-Led business analysis, project planning, user regression testing, post-production validation for disaster recovery (fail back/fail over) activities, and monthly ACW/ICW release activities to ensure a stable production environment

-Defined and documented business requirements and business process flows, and supported business owners and management with the feasibility of implementing a product or service

-Assisted with various process re-engineering projects, from concept to implementation, resulting in global harmonization and standardization

-Coordinated and led finance testing and production validation activities for the SAS Financial Management software implementation, resulting in customization and standardization of over 25 CDA and OLAP monthly, quarterly, and yearly financal reports for Financial Reporting at BCBSNC

-Coordinated and led the analysis, requirements gathering, user acceptance testing and production validation for the Lawson Employee Self Service and Direct Deposit project roll-out; and Lawson Year-End patches. Which allowed employees to personally perform self-service updates to certain personal information in the Lawson HR system; and as a result, saved the company time, money and resources

-Led a cross functional team in executing finance testing activities during the migration of the Federal Employee Program (FEP), from the Legacy claims processing system to the PowerMHS claims processing system; resulting in improved customer service and accuracy, expediting of claims transactions, and reduction in the costs associated with the many manual processes required for FEP claims processing on the older system

-Coordinated and managed the analysis and finance testing activities for BCBS Association Inter-Plan Programs mandated quarterly releases (i.e., National Programs Release 7.0-15.0)/production defects/patches, resulting in branding and system synergy across the Blue Shield health insurance organizations

QUINTILES, INC. 02/00-05/05

Senior Business Analyst

Division: Business Solutions

-Managed procure-to-pay implementation projects and activities for the Global Professional Service Organization and acted as an internal consultant to procure-to-pay functional management, in the areas of project planning, management, best practices, execution, and analysis

-Led domestic and international business unit site integration activities, to ensure a successful transition into regional Finance Shared Service Center, resulting in savings associated with reduced requirements for staff training, maintenance of a single global information system, and continuous performance improvement within the service center

-Led requirements gathering and fit/gap assessment sessions to define and document business requirements. --Wrote functional specifications, developed QA and user acceptance test plans, analyzed and interpreted data and performed ad hoc reporting and worked to resolve production issues

-Designed and developed PeopleSoft computer-based training (CBT) material, using a desktop authoring tool (Trainersoft), which reduced training costs by 30%

-Shared responsibility for the development of a standardized global methodology for the Project Management Process at Quintiles, which effectively and efficiently enabled the Professional Services Organization to manage scope and deliver successful projects

-Created and maintained content for Global Finance Business Solutions on the Quintiles internal corporate webpage, which established an information repository for departmental information

-Interfaced with all areas affected by the project, including end users, process managers, technology services, and business stakeholders

EDUCATION

M.B.A. – Finance

Strayer University

B.S. – Business Administration/Business Management

Shaw University, NC

Magna Cum Laude

Coursework Completed – Mathematics and Computer Science

Virginia Union University

Professional Development:

Conflicts of Interest, Building Strategic Relationships, HIPPA, PowerMHS Test Automation Bench TAB 4, Annual Code of Conduct & Privacy – Blue University

Economics of Our Business, Effective Meetings, Presentational Speaking, Time Management, Better Business Writing, Goal-Setting, Negotiations, Project Management at Quintiles, Online Performance & Learning (OPAL), Project Resource Manager (PRM), Privacy Awareness, Sexual Harassment, Proofreading & Editing Fundamentals – Quintiles University

Finance & Accounting for Non-Financial People; Project Managment – Fred Pryor Seminars

AFFILIATIONS

Member, Project Management Institute

Member, Toastmasters International

Member, Association of Information Technology Professionals (AITP)

Testing Proctor, Kestrel Heights Middle and High Charter School

AWARDS

Teamwork, Customer Focus, Project Migration, BCBSNC – Blue Rewards

SPOT Award for Customer Focus & Commitment, BCBSNC

Best Listner Award (SAS FM Implementation), BCBSNC

STAR Award (Teamwork, Integrity, Quality, Leadership, Customer Service) – Quintiles

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