Business Analyst

Beacon Falls, CT § 203-***-**** § *******@*****.*** § www.linkedin.com/in/ashleyharte

PROFESSIONAL SUMMARY

Contracts and Billing Professional with 20 years’ experience in high-paced technology office environments and 12 years’ experience with contracts, accounts receivable, billing, collections, reporting and data entry.

KEY STRENGTHS AND DEMONSTRATED SKILLS

Contract Management - High level of expertise in all facets of contract administration from customer acquisition through the life of the contract.

Software and Computer Use - Proficient in Microsoft Office Suite – Word, Excel, PowerPoint and Access; certified and proficient in Oracle.

Time Management and Organization - Throughout career, quickly identified best approach to managing priorities and completing assigned tasks with minimal stress.

Customer Service and Customer Satisfaction - Interpersonal and communication skills created strong, trusting relationships with customers and colleagues.

Project Management - Proven ability to complete projects accurately and ahead of schedule enabled managers to delegate projects with confidence.

Quality and Detail Oriented - Consistently set high standards for work outputs and became the “go-to” person for challenging assignments requiring strong attention to detail.

Fast Learner and Open to Change - Demonstrated ability to quickly learn new technologies and procedures and maintain high quality work in fast paced, changing environments.

EXPERIENCE

Alexion Pharmaceuticals Inc., New Haven CT

IT Business Systems Analyst III

April 2016 - Present

• Responsible for organizing, examining, analyzing, and reviewing existing and new contracts that involve the

purchase of IT goods or services such as equipment, materials, supplies, or products.

• Work with Alexion's IT and legal teams to oversee the preparation and revision of contracts that involve the

purchase of goods and services.

• Oversee proposal planning and administration of contracts inclusive of entering contract requisitions into

SAP and Service Now

• Track authorizations and correspondence.

• Maintain detailed and organized files and provide yearly and quarterly renewal information to Alexion

upper management

• Monitor contract performance, including the reporting and status of goods or services rendered

• Maintain an audit file for each contract which will include original contract, all correspondence, changes/

deviations, amendments, clarifications, payment schedules. Inclusive of email, SharePoint, SAP, etc.

• Prepare and disseminate information to appropriate employees regarding contract status, (Alert group of

upcoming renewals, etc.)

• Track payments and deadlines to ensure Alexion's obligations are met

• Analyze and mitigate risk while creating the IT budgets

• Provide contract summaries and ensure contract execution in accordance with company policy.

CANON SOLUTIONS AMERICA INC., Trumbull, CT Formerly Océ North America

Contracts Analyst January 2013 to December 2015

Upon acquisition by Canon Solutions America, Inc. retained as Contracts Analyst to manage the national and commercial portfolio for the southeast region, including federal government accounts.

Managed contract database, processed customers’ purchase orders, submitted bids to pricing, worked with customers to create billing formats and requirements, input address changes, processed corrections and cancellation requests for equipment or upgrades of equipment.

Verified pricing and service requests and negotiated with customers to achieve outcomes beneficial to the company and to the customer.

Followed all customer qualifications and compliance requirements and ensured that the company and the customer followed all guidelines and regulations for the master contracts.

Supported the Collections department by contacting delinquent customers when Collections was unsuccessful.

Partnered with the Order Management and Sales departments to ensure all customer information entered into the system was correct.

Partnered with the Sales department when existing customers purchased new equipment.

Identified potential legal issues on customer accounts and supported the Legal department when needed to resolve issues.

OCÉ NORTH AMERICA, Trumbull, CT Formerly Imagistics International, Inc.

Billing Specialist April 2005 to January 2013

Due to high performance review ratings at Imagistics International, retained by Océ and promoted to billing specialist for government and commercial accounts.

Set up new contracts and input into the system; managed contract database, submitted bids to pricing, worked with customers to create billing formats and requirements, input address changes, processed corrections and cancellation requests for equipment or upgrades of equipment.

Created specialized invoices and ensured all accounts were billed correctly.

Managed customer payments and negotiated with customers to collect on delinquent accounts when needed.

Self-taught how to comply with GSA regulations and became the point person to handle all contracts for government agencies.

Identified root cause of millions of dollars in open and delinquent government invoices and set the standard in writing PO procedures for all federal, state and local government accounts to ensure all future revenue was collected.

Created specialized billing formats for federal government agencies using unique requirements in Access, Excel, Wide Area Work Flow and internet payment platform.

Due to extensive knowledge of Oracle and government and commercial accounts, assigned to be the department mentor for all new and existing employees.

Created departmental procedures and training tools to improve productivity.

IMAGISTICS INTERNATIONAL INC., Trumbull, CT

Accounts Receivable and Collections September 2003 to March 2005

Researched and resolved issues on accounts; collected all outstanding balances; negotiated with customers to arrange payment plans or collected equipment as needed.

Consistently exceeded monthly targets and ensured account accuracy.

Certified in Oracle in November 2003 and used Oracle based programs to track and maintain all accounts.

FAMILY LAUNDRY INC., Ansonia, CT Owner/Manager for 8 Years

Managed payroll and all bookkeeping and banking tasks, ordered supplies, trained new employees, repaired machines, completed orders for wash/dry/fold and dry cleaning, supervised employees, managed inventory and filed quarterly taxes.

EDUCATION

Southern Connecticut State University, New Haven, CT – Continuing Education in Business

CORPORATE TRAINING SUCCESSFULLY COMPLETED

Customer Service Email and Phone Etiquette Management and Coaching

Service-now.com Account Management Skype

BOX Business Analysis New Business Development

Microsoft Excel Management Training

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