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High School Customer Service

Eugene, Oregon, United States
May 19, 2017

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Kathylee G. On

**** **** ***, ******, ** *****;

Objective To obtain a challenging long term, full time position

Experience Willamette High School-Head Secretary (Secretary 3)

June 2009-Current

Assist parents and community members as needed at the front desk

Attendance/Absence management for all staff via online system AESOP, set up substitutes as needed for all staff, provide materials, keys and sub notes upon arrival, other duties as assigned

Parking assignments/permits; management of ID cards for Willamette employees

Management of keys/Sonitrol (security code) access for building rentals

Back-up to Bookkeeper, Attendance and Registrar as needed; daily management of transcript request from current and former students

Weekly meetings with Administration and other lead department members; coordination of front office monthly meetings

Worked with International Exchange organizations to setup students for year abroad studies

Work independently during the summer and other school breaks

Willamette High School-Testing Coordinator (Secretary 1 and EA 2)

Sept 2007-2009

Development of Testing Center for State Assessments/LCC Pre-admission and other Technical testing

Back up as needed to Counseling Center and student registration and schedule changes

Willamette High School-EA 1/Freshman study hall

Sept 2006-June 2007

Supervision of Freshman in study hall, assistance with homework and working with students to develop good study habits

PeaceHealth Oregon Region-Supervisor/Customer Service and Collections

1998-Sept 2006-Eugene, OR

Supervision of approx. 22 employees, 2 locations, 3 shifts, 7 days per week

Review and approval of all Clinic charity applications; and review and resolution of all Clinic written patient disputes

Weekly meetings with Management and travel as needed throughout the Oregon Region

Part of the development team for the current Bridge Assistance (charity) program

Presentations of new policies and processes at meetings with PeaceHealth Medical Group

PeaceHealth Medical Group and Eugene Clinic & Hospital

Jan. 1974-1998-Eugene OR

Various Jobs held over several years after being hired my senior year in High School as a “work study student” working my way up to Supervisor

Lead Hospital Admission Clerk, Medical Receptionist in Physician offices and emergency room

Education University of Oregon, Eugene OR-Sept 1974-May 1975-No degree obtained

Lane Community College- Various classes-No degree obtained

Sheldon High School-Eugene OR 1972-1974-High School Diploma

Yreka High School-Yreka CA 1970-1972-Moved to Eugene in 1972

Interests Sewing, gardening, current Board member of Bethel Education Foundation,

former Board member of Emerald Valley OPRY

References Available upon request

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