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Project Management and Scrum Master

San Antonio, Texas, United States
June 01, 2017

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Dr. Michael Akili, PMP, Scrum Master

*** ****** ****, *** *******, TX. 78245 (619) ***-****

Business Analyst

Reputation for creating, organizing, and implementing various projects while meeting or exceeding the objectives. Expertise in building and maintaining relationships with professionals at various levels, including all stakeholders. Keys to success are delivering a comprehensive plan and practicing proper leadership skills that promote team. Decision-maker with outstanding communication skills, a mix methodology researcher, and creative problem-solving skills.

Area of Expertise

Excellent Communicator Project Management Professional

Tactical Strategic Planning Strong Democratic Leadership Skills

Resource Management Training/Presentations Scheduling & Planning Team player, flexible and adaptable

Passion for Process Improvement Proven Business Analysis Skills

Scrum Master Service-Oriented

Technologically-Inclined Detail-Oriented

Professional Experience

Pearson Education Inc. March 2017-present

Customer Service Administrator

Possess excellent communication, enquiry handling, conflict resolution and calm, tolerant listening skills.

Work independently within a framework of general instruction.

Openness to new ideas, opportunities and continuous learning.

Maintain standards when working under pressure for extended periods.

A business understanding of the Schools Customer value chain, product & services, pricing, account management and distribution including:

demonstrated negotiation and collaboration

resource and time management toward achieving desired service levels

Manage and see through multiple business priorities from the various stakeholders simultaneously.

Detailed understanding and demonstrated capability of processes to further enhance performance, service delivery and enquiry resolution.

Collaborative approach to working with all teams for the project lifecycle.

A Key Lead Consulting llc May 2014- present


Conducting leadership trainings consultations with managers in various fields

Leverage experience in analytics to produce actionable insight that improve business performance and help inform executive decision on a daily basis

Manage, coordinate and direct company and vendor project resources in the implementation of designed project objectives, solutions, and deliverables

Analyze and document business process for process improvement in end-to-end project lifecycle

Work with software engineers and developers to create high-quality documents to be delivered and presented to external customers

Project Management experience as a Scrum Master for distributed geo-located teams

Collected, understood, and transmitted business requirements for projects and translated these into functional specifications

Ensured delivery of the desired business outcomes for the following non-profits: Blue Heart Foundation, Bridging the Gap, and for profit Simone B Catering

Costco Wholesale May 2016-December 2016

Customer Service Representative

Managed data entry of achieved monthly sales of $1,000,000,000 plus of revenue in the final quarter of the fiscal year.

Applied advanced knowledge of Excel, SQL, and statistical techniques to data warehousing.

Ensured financial tracking and reporting.

Used query and reporting tools to gather and understand consumer information to generate monthly reports

Maintain compliance to corporate processes including managing quantitative metrics gathering and quality control objectives.

San Diego Community Colleges August 2006-January 2016

Adjunct Professor

Managed documentation for the educational institutions

Deliverables with milestones of Grades submission, documentation for the educational institution (SLO’s), Lesson Plans, Course Content, Strategically plan schedules and task, Presentations, Class Assignments, Attendance and managed budget by regulating the number of students enrolled into the course and utilizing technology for the course

Scheduled meeting amongst stakeholders

Follow up on deliverables until task completion

Conducted organizational research for the project focused on retention and success.

Designed incentive events to attract stakeholders

Directed and launched a successful comprehensive marketing plan

Manage Student Learning Outcomes (SLO’s)

Event Planning (Evening with the Scholars, HUBU annual conference, & Intellectual Roundtable)

Lead and plan projects

Facilitate the definition of project missions, goals, tasks, and resource requirements

Demonstrated communication effectiveness, and good project management discipline. Ability to foster trusting relationships with colleagues

Team Building (San Diego Early Middle College)

Projects at San Diego City College Health 101 (Principles of Health), Coached Women’s Basketball, Weight Training, & Mentored

Technical Skills

MS Visual Studio App Studio Web Services Web and Mobile Publishing Marketing and Social Networking Cost Analysis T-Graphs ASP.NET ISIS People Soft MS SQL Microsoft Project MS Office Developer Tools MS Office Suite SPSS Diction 6.0 Data Analysis Cyber Security


CSU: Long Beach, Long Beach, CA. 2003

B.A. Kinesiology

Azusa Pacific University, San Diego, CA. 2006

M.S., in Physical Education

Argosy University, San Diego, CA. 2014

Ed.D. Educational Leadership

Lean Six Sigma White Belt Certified 2016

Certificate in Project Management 2016

Certified Scrum Team Member 2017

Certified Scrum Master 2017

Open to Relocation

Willing to Travel up to 100%

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