Dr. Michael Akili, PMP, Scrum Master
*** ****** ****, *** *******, TX. 78245 619-***-**** ac0d9n@r.postjobfree.com
Business Analyst
Reputation for creating, organizing, and implementing various projects while meeting or exceeding the objectives. Expertise in building and maintaining relationships with professionals at various levels, including all stakeholders. Keys to success are delivering a comprehensive plan and practicing proper leadership skills that promote team. Decision-maker with outstanding communication skills, a mix methodology researcher, and creative problem-solving skills.
Area of Expertise
Excellent Communicator Project Management Professional
Tactical Strategic Planning Strong Democratic Leadership Skills
Resource Management Training/Presentations Scheduling & Planning Team player, flexible and adaptable
Passion for Process Improvement Proven Business Analysis Skills
Scrum Master Service-Oriented
Technologically-Inclined Detail-Oriented
Professional Experience
Pearson Education Inc. March 2017-present
Customer Service Administrator
Possess excellent communication, enquiry handling, conflict resolution and calm, tolerant listening skills.
Work independently within a framework of general instruction.
Openness to new ideas, opportunities and continuous learning.
Maintain standards when working under pressure for extended periods.
A business understanding of the Schools Customer value chain, product & services, pricing, account management and distribution including:
demonstrated negotiation and collaboration
resource and time management toward achieving desired service levels
Manage and see through multiple business priorities from the various stakeholders simultaneously.
Detailed understanding and demonstrated capability of processes to further enhance performance, service delivery and enquiry resolution.
Collaborative approach to working with all teams for the project lifecycle.
A Key Lead Consulting llc May 2014- present
CEO
Conducting leadership trainings consultations with managers in various fields
Leverage experience in analytics to produce actionable insight that improve business performance and help inform executive decision on a daily basis
Manage, coordinate and direct company and vendor project resources in the implementation of designed project objectives, solutions, and deliverables
Analyze and document business process for process improvement in end-to-end project lifecycle
Work with software engineers and developers to create high-quality documents to be delivered and presented to external customers
Project Management experience as a Scrum Master for distributed geo-located teams
Collected, understood, and transmitted business requirements for projects and translated these into functional specifications
Ensured delivery of the desired business outcomes for the following non-profits: Blue Heart Foundation, Bridging the Gap, and for profit Simone B Catering
Costco Wholesale May 2016-December 2016
Customer Service Representative
Managed data entry of achieved monthly sales of $1,000,000,000 plus of revenue in the final quarter of the fiscal year.
Applied advanced knowledge of Excel, SQL, and statistical techniques to data warehousing.
Ensured financial tracking and reporting.
Used query and reporting tools to gather and understand consumer information to generate monthly reports
Maintain compliance to corporate processes including managing quantitative metrics gathering and quality control objectives.
San Diego Community Colleges August 2006-January 2016
Adjunct Professor
Managed documentation for the educational institutions
Deliverables with milestones of Grades submission, documentation for the educational institution (SLO’s), Lesson Plans, Course Content, Strategically plan schedules and task, Presentations, Class Assignments, Attendance and managed budget by regulating the number of students enrolled into the course and utilizing technology for the course
Scheduled meeting amongst stakeholders
Follow up on deliverables until task completion
Conducted organizational research for the project focused on retention and success.
Designed incentive events to attract stakeholders
Directed and launched a successful comprehensive marketing plan
Manage Student Learning Outcomes (SLO’s)
Event Planning (Evening with the Scholars, HUBU annual conference, & Intellectual Roundtable)
Lead and plan projects
Facilitate the definition of project missions, goals, tasks, and resource requirements
Demonstrated communication effectiveness, and good project management discipline. Ability to foster trusting relationships with colleagues
Team Building (San Diego Early Middle College)
Projects at San Diego City College Health 101 (Principles of Health), Coached Women’s Basketball, Weight Training, & Mentored
Technical Skills
MS Visual Studio App Studio Web Services Web and Mobile Publishing Marketing and Social Networking Cost Analysis T-Graphs ASP.NET ISIS People Soft MS SQL Microsoft Project MS Office Developer Tools MS Office Suite SPSS Diction 6.0 Data Analysis Cyber Security
Education
CSU: Long Beach, Long Beach, CA. 2003
B.A. Kinesiology
Azusa Pacific University, San Diego, CA. 2006
M.S., in Physical Education
Argosy University, San Diego, CA. 2014
Ed.D. Educational Leadership
Lean Six Sigma White Belt Certified 2016
Certificate in Project Management 2016
Certified Scrum Team Member 2017
Certified Scrum Master 2017
Open to Relocation
Willing to Travel up to 100%