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Technical Support Customer Service

Location:
St. Louis, Missouri, United States
Salary:
$23
Posted:
May 19, 2017

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Lamontreal (Lamont) D. King

**** ******* ***

Saint Louis, MO. 63112

Hm: 314-***-****

Cell: 314-***-****

ac0d9l@r.postjobfree.com

To Whom It May Concern:

I would like to first thank you for this opportunity of consideration for a position with your company. I also thank you for the time that you have put into my resume and application.

I am very interested in a position with your company, where I can utilize my skills and background in customer service, technical support, help desk support, training, product support and management. My goal, if the position is offered to me, is to work hard, become knowledgeable, help and support my team and department and to move up within the company.

While financial gain is always important, it is not the bottom line. My skills, also gives me the opportunity to help the company, department and my teams grow into their personal goals. If given the opportunity of employment, you will not only see my dedication to the job but my support and care away from the job. I am a person that believes that your co-workers and managers become second family in your life and it is always good to keep a great and upstanding relationship with them.

Once again, thank you for your time and the opportunity for employment consideration. Hopefully, my enclosed resume and cover letter would allow me to have an interview for the position(s) that you are hiring for, and allow me to interview in person with you. Thank you and God Bless.

Sincerely,

Lamontreal D. King

LAMONTREAL (LAMONT) KING

5303 Cabanne Ave

Saint Louis, MO, 63112

314-***-**** Home

314-***-**** Cell

ac0d9l@r.postjobfree.com

EDUCATION

Sanford Brown College, Fenton, MO; Associates in Computer Science and Networking

PROFESSIONAL SKILLS

Customer Service (20 years)

Customer Service Training and Mentoring (10 years)

PC Lan/Wan Hardware/Software Application Support (12 years)

Technical Support Level 1 & 2 Help Desk (14 years)

Experienced at building and repairing computer systems and peripherals.

Proficiency with the Microsoft Office Suite and other common desktop applications.

Excellent analytical skills, problem solving and decision making abilities.

Proven ability to manage multiple tasks/projects while meeting deadlines in a fast-paced and demanding environment.

TECHNICAL SKILLS

HTML/XTML 10 years - Microsoft Suite (PowerPoint-4, Excel-7, Access-2, Outlook-8, Exchange-3, Publisher-5) 17 years- Microsoft FrontPage 6 years - Lotus Notes 6 years – iLog 2 years – iDesk 2 years - iPhones 3-6 (2 years) – iMac 2 years - Mac 2 years – iTunes 2 years - UNIX Systems (Advanced Level) 4 years – Cornerstone 2 years – Rumba 2 years- SharePoint 5 years -Windows (XP, Vista, Win 7, Win 8), Microsoft Office 2007, 2010 and 2013(Advanced Level) 17 years, Active Directory (Advanced level) 6 years, SQL (Intermediate level) 1 year - Blackberry OS Support (Advanced Level) 8 years, Microsoft Team 1.5 years, PC Lan/Wan Support 8years

PROFESSIONAL EXPERIENCE

Duke Manufacturing (K-Force Contract) 314-***-****

Tier II Customer Support Analyst 09/2016 – 03/2017

2305 N. Broadway, Saint Louis, MO 63102.

Provided technical support and monitoring to BK stores

Provided and implemented support processes for our department

Did remote and onsite software upgrades

Provided spreadsheets and daily reports

Answered phones and emails for technical support

Performed SQL scripts and commands for technical support of BK software and products

King IT Consulting (Self Employment) 314-***-****

Owner 07/2016 – Present

5303 Cabanne Ave, Saint Louis, MO 63112.

Wireless Setup and repair

Computer desktop and laptop repair

Network setup and installation

Virus removal and setup

Application installation and repair

Software setup and removal

Computer training and Computer setup

Signature Consultants (Meridian Technologies Project) 314-***-****

Help Desk Level II 08/2015 – 06/2016

3 City Place Drive, Suite 750, St. Louis MO. 63141

Provided daily advanced technical support and to all Meridian Technologies employees.

Provided Level 1 & 2 Application and Network Support

Install network printers and drivers, desktop printers; answer emails on password resets, setup new accounts in Active Directory and on the Microsoft Exchange Server.

Service Desk ticketing system

Unlocked Citrix accounts, password resets, unlocked AD accounts, setup new employee accounts, did new employee training for new hire on how to use their new devices

Blackberry support and phone setup

Setup conference for audio and video conferencing

Provided break fix support for laptops and desktops

PC Lan/Wan Support

Deployed new laptops and desktops to employees in Westport and Brentwood and uploaded company software images to all new desktops and laptops.

Setup network printers on company domain, and did some troubleshooting on printers that were not responding or jumping offline.

Domain Migrations and System updates

Nextgen (Rawlings Project) 314-***-****

M.I.S Analyst 03/2015 – 07/2015

906 Olive Street, Suite 600, St. Louis MO. 63101

Install network printers and drivers, desktop printers; answer emails on password resets, setup new accounts in Active Directory and on the Microsoft Exchange Server.

Level 1 & 2 Application and Network Support

Service Now Ticketing System

Setup and activate Cisco phones for new employees, replace hardware and troubleshoot Cisco phones as well.

Troubleshoot Windows XP and Win 7 pc’s with hardware upgrades, or software upgrades to new products being launched by the company.

Domain Migrations and System updates

Provided daily advanced technical support and to all Rawlings employees, management and warehouse workers.

Provided

Randstad Technology (Xerox Project) 314-***-****

Install Technician 10/2014 – 03/2015

530 Willowbrook Office Park, Fairport NY. 14450

Provided daily advanced technical support on all Xerox printer installs and implementations.

Replace parts if needed for Xerox printers.

Install printers on Boeing Network or Non-Boeing Network; setup Static or DHCP IP addresses.

Label printers, record serial numbers on an Excel sheet.

Instruct employees on how to use or utilize printer in their area.

Remove old printer, sanitize old equipment and remove all hard drives from printers and send off for destruction.

Make sure new printers where mapped to properly for all Boeing department members and any shop PC’s within the area

Update Xerox systems with new installs and removals for billing purposes.

Nesco Resources (HDIS Project) 314-***-**** ext 5452

Help Desk Analyst 05/2014 – 08/2014

10777 Sunset Office Drive, Suite 316, St. Louis MO. 63127

Provided daily advanced technical support and to all HDIS staff, employees and warehouse workers.

Provided Level 1 & 2 Application Support

Install network printers and drivers, desktop printers; answer emails on password resets, setup new accounts in Active Directory and on the Microsoft Exchange Server.

Setup label printers, computer pc and WIFI for the HDIS warehouse.

Deactivate and activate employee badges for new hires, current employees, terminated employees and lost badges.

Setup and activate Cisco phones for new employees, replace hardware and troubleshoot Cisco phones as well.

Setup board rooms for video conferencing and teleconference calls

TrackIt Ticketing System

Microsoft Excel and Access support

Trouble shooting UNIX applications and coding.

Troubleshoot Windows XP and Win 7 pc’s with hardware upgrades, or software upgrades to new products being launched by the company.

Reed Elsevier; 314-***-****

Product Support Specialist and e-Training Support 12/2011 – 02/2014

3250 Riverport Dr. Maryland Heights, MO. 63043

Provided daily advanced technical support and product expertise on all Nursing Health Products to faculty, staff, students, authors, and internal employees.

Conducted research and testing of all new and current products and e-Products of Reed Elsevier.

Answered emails, ticket escalation, phone, and instant messages about products, software, networking, mobile devices and Active Directory.

Worked with other departments for internal training on new products and customer service skills.

Conducted training webinars for instructor, student and company support.

TekSystems (Boeing Enterprise Helpdesk) 314-***-****

Help Desk Analyst 12/2007 – 10/2011

12443 Olive Blvd, Suite 100, St. Louis MO. 63141

Answer inbound calls about windows password resets, printer installations for network and local, pc backup issues and used Active Directory

Provided Level 1 & 2 Application Support

Wireless Configurations and Blackberry Support (installation and email configurations)

PC and Laptop network issues, uninstall/reinstall network drivers, peripherals, map/remap network drives and share paths

Help manage site network outages for Boeing/Non-Boeing users

Charter Communications; 636-***-****

Telephone Retention & Repair 05/2003 – 10/2007

941 Charter Commons Dr., Chesterfield, MO. 63017

Answer inbound calls about customer attempting to disconnect there phone for reason of billing, quality of service, competitive pricing, repair issues or service problems

Supervised 13 employees

Trainer for billing, repair and retention department

Handled escalation issues for corporate

Remedy Ticketing System

89% retention rate

Accounts Receivables and Payables

Provided Level 1 & 2 Application Support

Knights LTD; Hazelwood, MO 314-***-****

M.I.S Specialist 11/1999 – 04/2003

8920 Pershall Rd., Hazelwood, MO. 63042

Proof read company catalogs for catalog roll out

Provided Level 1 Application Support

Tested items for internet access dealing with descriptions, dimensions, size, color, and other detailed info about item

Tracked internet sales and questions

Trained representatives on new software updates and catalog changes during roll out

Assisted with help desk issues, by swapping pc’s out, loading and unloading admin rights



Contact this candidate