Lamontreal (Lamont) D. King
Saint Louis, MO. 63112
Hm: 314-***-****
Cell: 314-***-****
ac0d9l@r.postjobfree.com
To Whom It May Concern:
I would like to first thank you for this opportunity of consideration for a position with your company. I also thank you for the time that you have put into my resume and application.
I am very interested in a position with your company, where I can utilize my skills and background in customer service, technical support, help desk support, training, product support and management. My goal, if the position is offered to me, is to work hard, become knowledgeable, help and support my team and department and to move up within the company.
While financial gain is always important, it is not the bottom line. My skills, also gives me the opportunity to help the company, department and my teams grow into their personal goals. If given the opportunity of employment, you will not only see my dedication to the job but my support and care away from the job. I am a person that believes that your co-workers and managers become second family in your life and it is always good to keep a great and upstanding relationship with them.
Once again, thank you for your time and the opportunity for employment consideration. Hopefully, my enclosed resume and cover letter would allow me to have an interview for the position(s) that you are hiring for, and allow me to interview in person with you. Thank you and God Bless.
Sincerely,
Lamontreal D. King
LAMONTREAL (LAMONT) KING
5303 Cabanne Ave
Saint Louis, MO, 63112
314-***-**** Home
314-***-**** Cell
ac0d9l@r.postjobfree.com
EDUCATION
Sanford Brown College, Fenton, MO; Associates in Computer Science and Networking
PROFESSIONAL SKILLS
Customer Service (20 years)
Customer Service Training and Mentoring (10 years)
PC Lan/Wan Hardware/Software Application Support (12 years)
Technical Support Level 1 & 2 Help Desk (14 years)
Experienced at building and repairing computer systems and peripherals.
Proficiency with the Microsoft Office Suite and other common desktop applications.
Excellent analytical skills, problem solving and decision making abilities.
Proven ability to manage multiple tasks/projects while meeting deadlines in a fast-paced and demanding environment.
TECHNICAL SKILLS
HTML/XTML 10 years - Microsoft Suite (PowerPoint-4, Excel-7, Access-2, Outlook-8, Exchange-3, Publisher-5) 17 years- Microsoft FrontPage 6 years - Lotus Notes 6 years – iLog 2 years – iDesk 2 years - iPhones 3-6 (2 years) – iMac 2 years - Mac 2 years – iTunes 2 years - UNIX Systems (Advanced Level) 4 years – Cornerstone 2 years – Rumba 2 years- SharePoint 5 years -Windows (XP, Vista, Win 7, Win 8), Microsoft Office 2007, 2010 and 2013(Advanced Level) 17 years, Active Directory (Advanced level) 6 years, SQL (Intermediate level) 1 year - Blackberry OS Support (Advanced Level) 8 years, Microsoft Team 1.5 years, PC Lan/Wan Support 8years
PROFESSIONAL EXPERIENCE
Duke Manufacturing (K-Force Contract) 314-***-****
Tier II Customer Support Analyst 09/2016 – 03/2017
2305 N. Broadway, Saint Louis, MO 63102.
Provided technical support and monitoring to BK stores
Provided and implemented support processes for our department
Did remote and onsite software upgrades
Provided spreadsheets and daily reports
Answered phones and emails for technical support
Performed SQL scripts and commands for technical support of BK software and products
King IT Consulting (Self Employment) 314-***-****
Owner 07/2016 – Present
5303 Cabanne Ave, Saint Louis, MO 63112.
Wireless Setup and repair
Computer desktop and laptop repair
Network setup and installation
Virus removal and setup
Application installation and repair
Software setup and removal
Computer training and Computer setup
Signature Consultants (Meridian Technologies Project) 314-***-****
Help Desk Level II 08/2015 – 06/2016
3 City Place Drive, Suite 750, St. Louis MO. 63141
Provided daily advanced technical support and to all Meridian Technologies employees.
Provided Level 1 & 2 Application and Network Support
Install network printers and drivers, desktop printers; answer emails on password resets, setup new accounts in Active Directory and on the Microsoft Exchange Server.
Service Desk ticketing system
Unlocked Citrix accounts, password resets, unlocked AD accounts, setup new employee accounts, did new employee training for new hire on how to use their new devices
Blackberry support and phone setup
Setup conference for audio and video conferencing
Provided break fix support for laptops and desktops
PC Lan/Wan Support
Deployed new laptops and desktops to employees in Westport and Brentwood and uploaded company software images to all new desktops and laptops.
Setup network printers on company domain, and did some troubleshooting on printers that were not responding or jumping offline.
Domain Migrations and System updates
Nextgen (Rawlings Project) 314-***-****
M.I.S Analyst 03/2015 – 07/2015
906 Olive Street, Suite 600, St. Louis MO. 63101
Install network printers and drivers, desktop printers; answer emails on password resets, setup new accounts in Active Directory and on the Microsoft Exchange Server.
Level 1 & 2 Application and Network Support
Service Now Ticketing System
Setup and activate Cisco phones for new employees, replace hardware and troubleshoot Cisco phones as well.
Troubleshoot Windows XP and Win 7 pc’s with hardware upgrades, or software upgrades to new products being launched by the company.
Domain Migrations and System updates
Provided daily advanced technical support and to all Rawlings employees, management and warehouse workers.
Provided
Randstad Technology (Xerox Project) 314-***-****
Install Technician 10/2014 – 03/2015
530 Willowbrook Office Park, Fairport NY. 14450
Provided daily advanced technical support on all Xerox printer installs and implementations.
Replace parts if needed for Xerox printers.
Install printers on Boeing Network or Non-Boeing Network; setup Static or DHCP IP addresses.
Label printers, record serial numbers on an Excel sheet.
Instruct employees on how to use or utilize printer in their area.
Remove old printer, sanitize old equipment and remove all hard drives from printers and send off for destruction.
Make sure new printers where mapped to properly for all Boeing department members and any shop PC’s within the area
Update Xerox systems with new installs and removals for billing purposes.
Nesco Resources (HDIS Project) 314-***-**** ext 5452
Help Desk Analyst 05/2014 – 08/2014
10777 Sunset Office Drive, Suite 316, St. Louis MO. 63127
Provided daily advanced technical support and to all HDIS staff, employees and warehouse workers.
Provided Level 1 & 2 Application Support
Install network printers and drivers, desktop printers; answer emails on password resets, setup new accounts in Active Directory and on the Microsoft Exchange Server.
Setup label printers, computer pc and WIFI for the HDIS warehouse.
Deactivate and activate employee badges for new hires, current employees, terminated employees and lost badges.
Setup and activate Cisco phones for new employees, replace hardware and troubleshoot Cisco phones as well.
Setup board rooms for video conferencing and teleconference calls
TrackIt Ticketing System
Microsoft Excel and Access support
Trouble shooting UNIX applications and coding.
Troubleshoot Windows XP and Win 7 pc’s with hardware upgrades, or software upgrades to new products being launched by the company.
Reed Elsevier; 314-***-****
Product Support Specialist and e-Training Support 12/2011 – 02/2014
3250 Riverport Dr. Maryland Heights, MO. 63043
Provided daily advanced technical support and product expertise on all Nursing Health Products to faculty, staff, students, authors, and internal employees.
Conducted research and testing of all new and current products and e-Products of Reed Elsevier.
Answered emails, ticket escalation, phone, and instant messages about products, software, networking, mobile devices and Active Directory.
Worked with other departments for internal training on new products and customer service skills.
Conducted training webinars for instructor, student and company support.
TekSystems (Boeing Enterprise Helpdesk) 314-***-****
Help Desk Analyst 12/2007 – 10/2011
12443 Olive Blvd, Suite 100, St. Louis MO. 63141
Answer inbound calls about windows password resets, printer installations for network and local, pc backup issues and used Active Directory
Provided Level 1 & 2 Application Support
Wireless Configurations and Blackberry Support (installation and email configurations)
PC and Laptop network issues, uninstall/reinstall network drivers, peripherals, map/remap network drives and share paths
Help manage site network outages for Boeing/Non-Boeing users
Charter Communications; 636-***-****
Telephone Retention & Repair 05/2003 – 10/2007
941 Charter Commons Dr., Chesterfield, MO. 63017
Answer inbound calls about customer attempting to disconnect there phone for reason of billing, quality of service, competitive pricing, repair issues or service problems
Supervised 13 employees
Trainer for billing, repair and retention department
Handled escalation issues for corporate
Remedy Ticketing System
89% retention rate
Accounts Receivables and Payables
Provided Level 1 & 2 Application Support
Knights LTD; Hazelwood, MO 314-***-****
M.I.S Specialist 11/1999 – 04/2003
8920 Pershall Rd., Hazelwood, MO. 63042
Proof read company catalogs for catalog roll out
Provided Level 1 Application Support
Tested items for internet access dealing with descriptions, dimensions, size, color, and other detailed info about item
Tracked internet sales and questions
Trained representatives on new software updates and catalog changes during roll out
Assisted with help desk issues, by swapping pc’s out, loading and unloading admin rights