APRIL ADAIR DIGIOVANNA

**** **** **** ****** ****, Apt. 1100, Tucson, AZ 85716

CELL: 848 - 248 - 6574 / E-MAIL: ac0d9h@r.postjobfree.com

EXPERIENCE:

Wal-Mart Support Manager

**** ********** ******, Piscataway, NJ 08854 January 2009 – October 2017

•Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints

•Monitored sales activities to ensure that customers received satisfactory service and quality goods

•Trained and evaluated sales and/or marketing personnel

•Assigned employees to specific duties

•Enforced safety, health and security rules

•Examined merchandise and ensured that it was correctly priced, displayed and functioned as advertised

•When required performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise

•Conferred with Assistant Managers to develop methods and procedures to increase sales, expand markets and promote business

Delaware Technical Community College Tutor I/II

100 Campus Drive, Dover DE, 19904 March 2002 – August 2007

•Maintained database in Excel for Tutoring Center and Student Support Services

•Created reports to assist in funding of the Tutoring Center with Grants and Federal aid

•Assisted students with learning Microsoft Office Word, Access, Excel, PowerPoint, FrontPage and Outlook Express

•Assisted students with Q-Basic, Visual Basic 6.0/.NET and SQL

•Assisted students with formatting papers for all classes

•Assisted students in Accommodations & ABE/GED programs: proctoring tests and taking notes or escorting places

Kar Parts Auto Stores, Inc. Network Administrative Assistant

485 Route 1 South, Edison, NJ 08818 October 1996 - April 2000

•Maintained Databases and files of Parts and Pricing and negotiated pricing discounts. Created accounts and permissions in system. Assisted employees when stuck or frozen in system

•Utilized maintained and repaired computer parts. Such as: digi-pods, multiplexers, modems, memory sticks, CPU's, mice, keyboards, and monitors throughout 10 stores and 1 warehouse.

•Maintained software, through: back-ups, and up-grades

•Trained new employees on utilization of the company system and how to do 10-key operations and calculations of pricing the lines

•Assisted other departments when necessary with phones, filing, photo copies, faxing, and accounts payable and receivable

SKILLS:

•30+ years’ experience in customer service

•Computer expert: Word, Excel, Access, Internet, email and PowerPoint

•Willing to take on additional responsibilities and challenges

•Displays excellent time management with high attention to detail

•Effective team member

EDUCATION:

University Of Phoenix (Online)

625 West Fountainhead Parkway, Tempe AZ 85282

Bachelors of Science August 2004

Information Technology GPA 3.45

Poly-Technical Adult Education

823 Walnut Shade Road, Woodside, DE 19901

Certificate February 2001

Software Specialist GPA 4.0

Middlesex County Vocational and Technical High School

21 Suttons Lane, Piscataway, NJ 08854

Diploma June 1988

AWARDS:

Poly-Technical Adult Education

823 Walnut Shade Road, Woodside, DE 19901

Software Specialist Certificate

Academic Award February 2001

Middlesex County Vocational and Technical High School

21 Suttons Lane, Piscataway, NJ 08854

New Jersey Governors Award Ceremony Spring 1988

Award in Arts Program

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