Tia Smith

** ********** ***** • Belleville, IL **220

ac0d97@r.postjobfree.com

618-***-**** cell

CUSTOMER RELATIONS:

Noted for building effective conversations with customers and potential customers; demonstrating superior listening skills, respect for the customer, and high standards of morals and ethics, while communicating and providing sales benefits.

Experience with assessing client needs, effectively answering all questions, along with designing and delivering efficient customer solutions.

SALES:

Noted for working with new product launches and presentations

Continuous development of product knowledge through review of clinical trial data

Excellent ability to monitor sales progress, identifying results and future opportunities

Proven successful track record of understanding, supporting, and driving strategic plans and initiatives

Sales experience includes delivering profitable consumer product growth and identifying opportunities to strengthen all brands. Disease state experience include Pain Management, Infectious Disease, and Urology

Strong project management skills and outstanding client follow up.

COMMUNICATION:

Effectively interact with all internal and external clients, including physicians and medical staff

Strong ability to effectively and efficiently work with customer, operations, and execution teams

Skilled in developing rapport with customers, resolving issues, concerns, complaints, and handling escalations while maintaining professional and ethical behavior

EXPERIENCE:

IL Dept. of Transportation - Collinsville, IL Outreach Manager Dec 2013 - Present

Manage the divisional operations within the Southern Region and administer the internal objectives, press releases, planning, and coordinating of projects

Launched the marketing strategies for the highway safety programs and collaborate with the Director on selecting safety priorities and fund allocations

Planned and implemented outreach programs for high school and college students

oOversee the documentation, processes, and auditing for 55 police department agencies

oResearched, organized, and developed a new engineer project, while remaining within budgets

Astellas Pharma US - St. Louis, MO Field Sales Representative II Oct 2007 - Jul 2013

Responsibilities include calling physicians, nurses, other medical staff, and pharmacists in offices and hospital environments to discuss products efficacy, safety, and managed health care standing

Managed a territory that included North St. Louis to Lake St. Louis, MO

oConducted quarterly meetings on business growth and industrial sales results

oDeveloped a strong understanding of various disease states and competitive products

oServed as speaker liaison for assigned physician speakers and discussed products with physicians

oReviewed reports on physicians’ prescribing habits to develop a plan for recommending products

oVisited 6-10 offices per day, educated both physicians and staff about products, scheduled breakfast and lunch meetings to discuss products in further detail and benefits for specific patients

Citibank NA - O’Fallon, MO Senior Sales Consultant Aug 2000 - Sep 2007

Developed joint marketing and enhanced communication relationships with the customer

Improved sales in underdeveloped areas and increased market penetration from 20% to 65% in 2 years

Worked at Smith Barney with prestigious clients and provided knowledge on their services and products

oStrong project management skills and outstanding client follow up

oEarned many honors and awards, including the Purple Heart Award

oResponsible for assessing and implementing marketing goals and opportunities

oTraveled across the U.S., met with financial advisors, and presented accommodating needs

oPrepared proposals for sale of services and identified the well thought-out agenda of the proposal

oExcellent negotiator and communicator, built credible lasting relationships with major accounts

Bank of America - St. Louis, MO Client Relationship Officer II May 1996 - May 2000

Improved and increased the client experience on an ongoing basis

Displayed excellent leadership when providing guidance to the entire team

Facilitated the contract process between the financial advisors and client associates

Trained six staff members in customer service training, day-to-day operations, and team assignments

Served as the company liaison contact and provided the overall delivery and management of client services, transitions, and problem resolutions

SPECIAL ACHIEVEMENTS:

Purple Heart Award Highest market penetration for the New Jersey Territory (Senior Sales Consultant)

New Product Launch Award Highest primary care penetration award to launch a new drug (Field Sales Rep II)

EDUCATION:

Webster University - St. Louis, MO Master of Business Administration

Southern Illinois University - Edwardsville, IL Bachelor of Science in Sociology

Bureau of Training Certifications Project Management, Leadership and Influence, and Conflict Resolution

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