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Customer Service Professional Experience

Phoenix, Arizona, United States
May 19, 2017

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Sandra Fernandez

**** * ****** *** ****

Phoenix, AZ 85014



Highly motivated individual ready to provide exceptional service to your clients and organization as a Warehouse Clerk benefiting from over five years of related experience.


Maintains a safe and clean work environment per OSHA and organizational standards

Successfully works in a team setting as well as independently

Knowledgeable forklift and pallet jack operator with 5 years experience

Safely and swiftly transports merchandise or goods to or from loading dock

Able move and lift over 50lbs. frequently

Efficiently picked, packed, and shipped orders

Able to quickly and safely complete tasks

Accurately processed paperwork and labeling merchandise

Able to work in adverse conditions including high temperatures, high noise levels and moving mechanical parts

Valid driver’s license and clean driving record


April 2016 to Anne’s Flowers Phoenix, Az

Current Deliver /Customer Service/Order Placer

May 2015 to BodyAware Inc. Scottsdale Arizona

Dec 2015 Warehouse / Ship/ Rec / Inbound –Outbound calls Webchat Cust Ser

September 2014 to United States Postal Service, Scottsdale Arizona

March 2015 Warehouse / Receiving/ Delivery / Customer Service

May 2013 to Crescent Electric, Phoenix, Arizona

September 2014 Warehouse / Driver/ Shipping/ Receiving

May 2012 to Capital Electric, Phoenix, Arizona

May 2013 Warehouse/ Driver

April 2011 to Wesco Brown, Phoenix, Arizona

January 2012 Driver

May 2008 to Federal Express Ground, Phoenix, Arizona

February 2011 Driver

Dispatch trucks in the AM and have complete customer service all around

Displays leadership skills by training and mentoring others

Load/ unload trucks delivery material to customers, maintain truck appearance Accurately place and pull customer orders to customer satisfaction

Able to work in adverse conditions including high temperatures, high noise levels and moving mechanical parts

August 2002 to Saks Fifth Avenue, Phoenix, Arizona

May 2008 Shipping Clerk/ Operations Clerk

Verified quantities, quality and condition of merchandise against invoice

Made sure merchandise was properly labeled and packaged according tspecifications

Kept daily records of all inventories

Shipped a high volume of orders daily

Communicated with carriers

Traced missing, delayed and damaged shipments

Prepared claim reports for damaged and lost shipments

Followed up with carriers for unpaid claims

Keyed client data using a computer

Produced monthly status reports Markdowns MOOS Price changes RTV


Graduated North High School, Phoenix, Arizona


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