Cynthia Tillman

407-***-****

ac0d8c@r.postjobfree.com

*** ******** ***** ****** *****

Skills:

Account Management, Customer Service, Collections, Data-Entry, Human Resource Support, Office Support, Problem Solving, Multitasking, Account Management, Preparing Documents, Escalation, Medical Terminology, Legal Terminology, Up-Selling, Sales Support, Hospitality, Marketing Campaigns, Call-Center Operations, Order Fulfillment, and High Volume Cashiering.

Education:

Valencia Community College

Business Administration: 2001-2003

Work Experience:

Orange Lake Resorts 407-***-****

Collector

Kissimmee, Florida

11-2015- 10-2016

Provide Customer Service to timeshare Owners, Answer billing questions, Update Owners records, and processed payments, outbound calls on dialer to collect delinquent balances, manual collection calls, make payment arrangements, follow up on research/adjustments on owner’s accounts, and handle escalation calls.

Condor Capital 407-***-****

Loan Counselor/ Collections

Lake Mary, Florida

07-2014 - 09-2015

Provide customer service to consumers with subprime auto loans and handled delinquent auto loan accounts. Duties included processing payments, explaining contracts, making payment arrangements, making outbound calls to collect delinquent loan balances, and inbound customer service calls. Managed 550-650 accounts per week. Duties also included addressing any discrepancies or concerns of auto loan customers.

I.C.E- 407-***-****

Vacation Benefit Consultant

Orlando, Florida

9-2013 - 2-2014

Worked on outbound dialer calling military family and friends who have not used military vacation credit which were expiring to inform of benefit and terms of benefits. After consulting vacation needs if family upgraded travel benefit I would process payment via credit card or military star card. Duties also included corresponding via email about travel benefits and upcoming travel plans. Hilton Grand Vacations-407-***-****

Orlando, Florida

Vacation Sales Consultant

11-2009 - 6-2013

On an outbound dialer called Hilton Honor Members offering vacations packages based on membership level. Last marketing team planned vacations for households with incomes over 150K to become prospects for timeshares in Hawaii and New York. Duties included processing payments and generating future travel plans itinerary.

Hewitt and Associates 407-***-****

Human Resource Customer Service Agent

Orlando, Florida

10-2008 - 10-2009

Processed benefit enrollment for employees and retirees during open enrollment or qualified life changing event. Handled customer service calls about medical insurance, life insurance, spending accounts and pension plans. Duties also included sending updates to health care and insurance carriers.

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