TRACY L. KENDALL, R.M.A, CCRP
Jacksonville, Florida 32218
ac0d81@r.postjobfree.com
EDUCATION
University of North Florida – Jacksonville, Florida
Bachelor of Science in Health/Health Science May 2003
oPost-Baccalaureate Coursework toward Master of Health Administration
Virginia College – Jacksonville, Florida
oPost-Baccalaureate Coursework toward Associate of Science Degree in Nursing
SUMMARY OF QUALIFICATIONS
SOCRA Certification (Society of Clinical Research Associates)
Registered Medical Assistant (American Registry of Medical Assistants)
Mayo Clinic Bronze Certified Quality Fellow
NIH Stroke Scale Certification (National Institute of Health)
Successful completion of Basic Life Support Training
Successful completion of Phlebotomy Training Program
Proven ability to respond favorably to change and stress as they occur.
Proven ability to work supportively, cooperatively, and effectively with patients and their families, staff, administration, and the Jacksonville community.
Tutoring experience with a diverse population on the Elementary & Middle School levels
COORDINATING EXPERIENCE
Educate patients and their caregivers about the importance and availability of healthcare services, such as Adult Day Care and Nursing Homes.
Ensure that patients have access to the healthcare services that they need
Remain up-to-date with Federal Regulations relating to Good Clinical Practice.
Organize and manage record keeping practices, such as electronic regulatory binders and subject files.
Conduct outreach programs.
Provide informal social support.
ATTRIBUTES & SKILLS
Committed to lifelong learning
Compassionate and empathetic
Demonstrated ability to remain composed in both emergency and nonemergency situations
Accomplished oral and written communication skills
Well-versed in customer service skills, especially in allowing for patient visits to be conducted and completed in a timely and efficient manner.
Exceptional interpersonal skills
Superior organizational and analytical skills
Expert problem-solving skills
Extremely perceptive and observant
Challenge driven/self-motivated individual
WORK EXPERIENCE
East Coast Institute for Research
Senior Clinical Research Coordinator, October 2015 – Present
Work directly at patient/subject interface at research sites to deliver high quality patient data in accordance with local regulations, agreed scope of work and as required by protocol.
Facilitate timely startup of all studies at the site by ensuring timely completion/submission of regulatory documents and ethics approvals and IP release documents.
Attend and participate in investigator meetings, monitoring visits, audits, seminars, and other regional or national meetings.
Assist with screening and enrollment of subjects into assigned studies.
Support subjects on trials to encourage maximum retention and future recruitment.
Assist with the establishment of a recruitment and contingency plan for each study.
Perform functions necessary for successful completion of all protocol required visits/procedures such as vital signs, phlebotomy, diagnostic tests, dispensing of investigational product, scheduling, drug accountability/reconciliation and organizational tasks, where appropriate and as delegated by the investigator, in accordance with local country requirements.
Accurately complete source documents and case report forms in both paper and electronic format.
Assist investigator with recording and reporting of adverse events and SAE’s as per local regulatory authority guidelines.
Perform other duties as assigned.
Mayo Clinic Jacksonville, Jacksonville, Florida
Clinical Research Coordinator, September 2004 – October 2015
Administer neuropsychometric tests
Administer global, functional, and behavioral assessments
Coordinate all activities related to assigned clinical research studies
Contact and schedule patients for protocol study visits
Perform follow-up phone calls with families of study participants
Expeditiously complete all case report forms and data entry
Communicate with medical staff and Department Heads.
Recruit participants for brain donations.
OTHER RELATED WORK EXPERIENCE
Mayo Clinic Jacksonville, Jacksonville, Florida
On-Call for Stroke Related Clinical Research Studies – October 2014 to February 2015
oAssess eligibility, consent, and enroll patients
oComplete CRF (Case Report Forms)
oData Entry
Study Coordination Subject Matter Expert – March 2014 to Present
Compiling research data on Alzheimer’s disease and breast cancer patients.
Member of the Allied Health Staff Virtual Feedback Group – December 2013 to February 2015
Provided phlebotomy services for people interested in participating in a Vitamin D research study.
AWARDS and COMMENDATIONS
(Multiple) Above and Beyond Awards - Mayo Clinic
oTeamwork
PROFESSIONAL ACCOMPLISHMENTS
Authored the final segment of a Play entitled “Reflections on Memories Lost” which dealt with brain donation and clinical trial participation in research studies.
Created customized Research Coordinator Desk Manuals to maximize job performance
oAlzheimer’s Disease Clinical Trials
oCerebral Vascular Clinical Trials
oStroke Clinical Trials
PHILANTHROPIC EXPERIENCE
Provided tutoring services to Elementary & Middle School students as part of the Achiever’s for Life Tutoring/Mentoring Program with the Communities in Schools Program
Distributed literature at the Alzheimer’s Walk in Jacksonville, FL
Arthritis Walk at Jacksonville Beach, FL
oPlanned the Walk
oObtained donations for the Walk
oHelped with set-up for the Walk
Jacksonville Black Expo Advisory/Planning Committee
oSet-up the booth
oDistributed educational material on Alzheimer’s disease and various other forms of dementia.
Health Disparities Panel Member at Edward Waters College
Provided Phlebotomy Assistance for Assessing Vitamin D Levels in African Americans at various venues throughout the City of Jacksonville.
Presented Alzheimer’s information to Psychology and Career Counseling Undergrad Classes at various Universities within the State of Florida.
Guest Presenter at a Community Research Advisory Board Meeting at Edward Waters College
oGave a presentation on the Mayo Clinic IRB (Institutional Review Board)
Volunteer for the City of Jacksonville
oPublic Library
oJazz Festival