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Clinical Research Customer Service

Jacksonville, Florida, United States
70, 000
May 19, 2017

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***** ******* ***** *****

Jacksonville, Florida 32218



University of North Florida – Jacksonville, Florida

Bachelor of Science in Health/Health Science May 2003

oPost-Baccalaureate Coursework toward Master of Health Administration

Virginia College – Jacksonville, Florida

oPost-Baccalaureate Coursework toward Associate of Science Degree in Nursing


SOCRA Certification (Society of Clinical Research Associates)

Registered Medical Assistant (American Registry of Medical Assistants)

Mayo Clinic Bronze Certified Quality Fellow

NIH Stroke Scale Certification (National Institute of Health)

Successful completion of Basic Life Support Training

Successful completion of Phlebotomy Training Program

Proven ability to respond favorably to change and stress as they occur.

Proven ability to work supportively, cooperatively, and effectively with patients and their families, staff, administration, and the Jacksonville community.

Tutoring experience with a diverse population on the Elementary & Middle School levels


Educate patients and their caregivers about the importance and availability of healthcare services, such as Adult Day Care and Nursing Homes.

Ensure that patients have access to the healthcare services that they need

Remain up-to-date with Federal Regulations relating to Good Clinical Practice.

Organize and manage record keeping practices, such as electronic regulatory binders and subject files.

Conduct outreach programs.

Provide informal social support.


Committed to lifelong learning

Compassionate and empathetic

Demonstrated ability to remain composed in both emergency and nonemergency situations

Accomplished oral and written communication skills

Well-versed in customer service skills, especially in allowing for patient visits to be conducted and completed in a timely and efficient manner.

Exceptional interpersonal skills

Superior organizational and analytical skills

Expert problem-solving skills

Extremely perceptive and observant

Challenge driven/self-motivated individual


East Coast Institute for Research

Senior Clinical Research Coordinator, October 2015 – Present

Work directly at patient/subject interface at research sites to deliver high quality patient data in accordance with local regulations, agreed scope of work and as required by protocol.

Facilitate timely startup of all studies at the site by ensuring timely completion/submission of regulatory documents and ethics approvals and IP release documents.

Attend and participate in investigator meetings, monitoring visits, audits, seminars, and other regional or national meetings.

Assist with screening and enrollment of subjects into assigned studies.

Support subjects on trials to encourage maximum retention and future recruitment.

Assist with the establishment of a recruitment and contingency plan for each study.

Perform functions necessary for successful completion of all protocol required visits/procedures such as vital signs, phlebotomy, diagnostic tests, dispensing of investigational product, scheduling, drug accountability/reconciliation and organizational tasks, where appropriate and as delegated by the investigator, in accordance with local country requirements.

Accurately complete source documents and case report forms in both paper and electronic format.

Assist investigator with recording and reporting of adverse events and SAE’s as per local regulatory authority guidelines.

Perform other duties as assigned.

Mayo Clinic Jacksonville, Jacksonville, Florida

Clinical Research Coordinator, September 2004 – October 2015

Administer neuropsychometric tests

Administer global, functional, and behavioral assessments

Coordinate all activities related to assigned clinical research studies

Contact and schedule patients for protocol study visits

Perform follow-up phone calls with families of study participants

Expeditiously complete all case report forms and data entry

Communicate with medical staff and Department Heads.

Recruit participants for brain donations.


Mayo Clinic Jacksonville, Jacksonville, Florida

On-Call for Stroke Related Clinical Research Studies – October 2014 to February 2015

oAssess eligibility, consent, and enroll patients

oComplete CRF (Case Report Forms)

oData Entry

Study Coordination Subject Matter Expert – March 2014 to Present

Compiling research data on Alzheimer’s disease and breast cancer patients.

Member of the Allied Health Staff Virtual Feedback Group – December 2013 to February 2015

Provided phlebotomy services for people interested in participating in a Vitamin D research study.


(Multiple) Above and Beyond Awards - Mayo Clinic



Authored the final segment of a Play entitled “Reflections on Memories Lost” which dealt with brain donation and clinical trial participation in research studies.

Created customized Research Coordinator Desk Manuals to maximize job performance

oAlzheimer’s Disease Clinical Trials

oCerebral Vascular Clinical Trials

oStroke Clinical Trials


Provided tutoring services to Elementary & Middle School students as part of the Achiever’s for Life Tutoring/Mentoring Program with the Communities in Schools Program

Distributed literature at the Alzheimer’s Walk in Jacksonville, FL

Arthritis Walk at Jacksonville Beach, FL

oPlanned the Walk

oObtained donations for the Walk

oHelped with set-up for the Walk

Jacksonville Black Expo Advisory/Planning Committee

oSet-up the booth

oDistributed educational material on Alzheimer’s disease and various other forms of dementia.

Health Disparities Panel Member at Edward Waters College

Provided Phlebotomy Assistance for Assessing Vitamin D Levels in African Americans at various venues throughout the City of Jacksonville.

Presented Alzheimer’s information to Psychology and Career Counseling Undergrad Classes at various Universities within the State of Florida.

Guest Presenter at a Community Research Advisory Board Meeting at Edward Waters College

oGave a presentation on the Mayo Clinic IRB (Institutional Review Board)

Volunteer for the City of Jacksonville

oPublic Library

oJazz Festival

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