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Customer Service Sales

Cookeville, Tennessee, United States
Open to Discuss
May 19, 2017

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**** ****** **** ****, **********, TN 38506 C: 678-***-****

Professional administrator in versatile account management. Skilled in working with diverse scenarios, while excelling in customer service and relationship building. Planning and organizational skills. Adept in managing intense demands of multiple clients and independent contractors. Ambitious, highly motivated, charismatic individual and a proven problem solver.

Account Management


Excellent Time Management


High Integrity

Inventory Management


Sales Support

Excel, Microsoft Word, Outlook

Customer Service

Strategic planning capability

Communication Skills

Director of Customer Service, 08/2016 to Current

Resolve Diagnostics – Franklin, TN

Responsible for account setups on new and existing clients. Daily operations consist of; coordinating patient requisitions and organizing information for insurance companies, insuring excellent customer service to clients for account setup, training accounts/employees on company protocols and standard operating procedures. Communicating with company executives on strategic field operations. Educate clients on how to properly pack/ship biological substances to follow the regulations given by the DOT and IATA.

Oversee all inbound and outbound shipments.

Manage incoming and outgoing mail/emails/checks and kept a daily deposits ledger. Company representative for incoming calls, resolving issues with both clients and billing department. Maintained an internal client/patient filing system. Responsible implementation of training and account management. Operations and logistics Specialists, 12/2013 to 07/2016 Confirmatrix Laboratory – Lawrenceville, GA

Displayed superior leadership while educating sales representatives on product lines and new account implementation. Experience in creating account spreadsheets, physician panels, and working with UPS representatives with new shipping accounts. Responsible for coordinating client tours for company executives including; marketing, travel arrangements, and internal training. Excels in sales communication and customer service. Maintained organization for over 1200 accounts and 80 sales representatives. New account setups, creating specific custom panels, prepared client information for portal setup. Created and maintaining internal filing system.

Excelling in customer service and proficiency with sales representatives. Trained clients with protocols in shipping biological substances to follow the regulations given by the DOT and IATA.

Executing inventory orders and office supplies for the company, while maintaining warehouse accountability. Received the "And Then Some" award for exceeding expectations in customer service, sales team support and account organization.




Bartender, 01/2010 to 12/2013

Jacks – Braselton, GA

Energetic assistant manager with superior customer service and professionalism. Proficient at handling intense situations and high customer demands. Strong multitasked individual who thrives in a hectic and high-pressure working environment.

Succesful at consistently delivering the highest quality of service in a fast pace environment. Maintained a positive working relationship with colleagues and management. Responsible for maintaining accountability of checks and submitting reports. Excelled in creating speciality drinks and menu items. High School Diploma: 2005

Loganville High School - Loganville, Ga


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