Sign in

IT Business Analyst

Fremont, California, United States
May 19, 2017

Contact this candidate

Shahab Khan

US Citizen

Senior AEM Engineer

Fremont CA 94555

Cell: 510-***-****


Experienced in Software Development Life Cycle (SDLC) in Agile/Scrum, resource allocation, and cost analysis.

Adobe AEM stack releases with experience in testing and implementing Enterprise Solutions for Distributed Software products and applications using Java technologies.

7 years of experience in web testing, specializing on Adobe Experience Management (AEM) platform (formerly Day CQ).

Proficient knowledge of the end-to-end content lifecycle, web content management, content publishing/deployment, and delivery processes.

Broad background in all aspects of embedded software testing and deployment in IT operation with complex configuration with real world Enterprise Cloud Services 'SaaS' customer’s workflow, which includes incorporating industry standard Enterprise software deployment and management tools as Adobe AEM, Adobe Analytics, MS SMS 2003 and SCCM 2007, Active Directory (GPO Technology), IBM Tivoli4.5, Citrix XenApp4.5 and 5.0, and Window Terminal Services and BMC Remedy ITSM Suite.


Applications: Adobe Analytics, Adobe Experience Manager, Jive, Live-person, Hendrix, Support Anyware, Acrobat, Photoshop, Flash, MS Office 2007, Visio 2007, AutoCAD, VMWare Lab-Manager 4.0, MS Virtual Labs, Adobe LifeCycle Connect, BMC ITSM Remedy On Demand Suite, Jira, RESTful services.

Operating Systems: Windows (all version of O/S) and Macintosh (OS 9 through OS X 10.9.5), Linux

Other Technologies: Tested in stack build with Java\JavaScript. VMware vSphere ESX4.1 and 5.0, Shell scripting, VBScript, HTML, XML, Xen Server Virtualization, System Center Virtual Machine Manager 2008, and Virtual Machine Manager 2008 R2, MS APP-V, Cloud Computing (Tested Data Transition from Desktop to Cloud).

Automation Tools: Silk, QTP, Selenium IDE, Win Load Runner, QA Wizard Pro, MS Standard User Analyzer, MS ApplicationVerifier_64_86, Citrix Edge Sight, MS Application Security, Remedy Dev studio, Fiddler, Firebug, Charles and Splunk, Eclipse, APPDYNAMICS, Grafana, MySQL Workbench, kibana for TOKENIZATION_LOG.


Bachelor of Commerce, Ranchi University Jharkhand India (GRADUATED).

Diploma in Network Administration, Computer Learning Center, San Jose, CA

Certification AdminStudio V8 course from Macrovision Corporation, Global Education Services.

Certified ScrumMaster from SCRUM ALLIANCE.

Certification in Process for MCITP.

UCSC Extension Training:

oIntroduction to Programming Using C++ Software Quality Engineering and Management.

oSoftware Security Testing. Server Virtualization. Network Storage Essentials.

Adobe Training:

oHow to Break Software Security.

oEffective Test Case Design & Management.

oAutomation Engineering Two side of Effective Communication.

oPeer Reviews Express Workshop.

oASSET White Belt Security Ninja.

oAdobe Product Life Cycle Action Script 3.0 in Flash CS Pro Essentials.

oAn Overview of Perforce.

Shutterfly Training:

oInterplay course.

BMCSoftware Training:

oBMC Remedy AR System7.5 Foundation-Part2, and BMC EUM 1.3 Training.

Microsoft Training:

oPHP with MySQL Essential Training.

oSeminar and Tech Talk about GPOVault.

oComprehensive Change Control desktop standard.

oEnhanced Management for Group Policy Objects.


09/2016 – 04/2017


Sr. AEM Engineer /Implementation Specialist (Contractor)

Working with Virtusa for Client 'Pentagon Federal Credit Union'.

Working on Adobe Experience Management 6.2 implementation on AWS Platform.

Responsible to test new Template, Components,Widgets Dialog,Workflow and Bundles in Authoring and Publish instance.

Responsible to create test cases from User Stories, and UX Wireframe.

Involve with daily scrum standup with client and team for sprint releases.

Complete involvement with all AEM QA implementation Task, including Accessibility and Adobe Analytics.

Created and Shared all process document with Client with Demo.

Worked with Atlassian suite of products (JIRA, Confluence and HipChat)

01/2016 - 09/2016


Advisory Consultant Product Manager/Business Analyst

Working on Next Generation Mobile App Automation Validation and Monitoring solution.

Meeting customers and gauge product requirements to fit their needs.

Identify potential customers for the company's line of business.

Review, add and Update User stories and test cases for Tool.

Provide feedback and insights on the product roadmap, features and innovative user experience strategies for company's line of business.

06/2015 - 12/2015

Shutterfly, Santa Clara (Contractor)

Senior Web Release Engineer / Business Analyst

Planned and managed the testing for all releases. Led the testing effort for multiple brands of Shutterfly with high weekly cadence and best practices.

Worked with all teams to deliver quality releases on time with Agile and Scrum Methodology.

Maintained the Content Management System (CMS) and provided support for the application in authoring environment.

Coordinated with cross product functional teams to define a test process that optimized release test cycles.

Developed components that include fetching the content dynamically based on tags.

Responsible to run Sanity/regression Automation Test cases from TestRail server, pointing to Jenkins built on Selenium WebDriver framework with all releases, and providing task to Offshore QA team daily which include running and analyzing regression test result and developing automation test scripts from manual test cases.

Follow up on test result and any open issues from Offshore QA team to get it resolve in US time zone.

Perform monitoring of site using APPDYNAMICS, WhiteHat Sentinel and Grafana and running report at peak time, or tracking security Opened Vulnerabilities as required.

Took lead in resolving many customers' issues quickly and efficiently with NOC and Operations team members working with Oncall Dev, RE, iOPS, DB, Creative, Content and product management team.

Lead the testing for SSL implementation in Shutterfly website.

Took all responsibility for Web release task, was main point of contact as core RQA team was working in other project, which include On-hand testing coverage in cross Browsers and Mobile devices with end-to-end coverage.

Responsible for triaging bugs, and sending out status report from Jira database to team.

05/2013 - 05/2015

Adobe Systems, San Jose, CA (Contractor)

Sr. Project Lead AEM\ Business Analyst

Planned and managed the testing for all releases.

Led the testing effort for following product release: AEM 5.6 migration to IT infrastructure, AEM6.0 upgrade, Customer-Insight tool, Adobe Contact Support, AGS Connection 1.0 [Mobile], Adobe Forums - Jive7.0 upgrade, Creative Cloud Learn & Support, Creative Cloud Hello1.0 and Adobe Document Cloud Support.

Extensive experience in AEM 5.6.1 and 6.1 technologies ranging from designing and implementation of CQ components, integrating UI and java script frameworks based on need.

Worked with all teams to deliver quality releases on time with Scrum Methodology.

Coordinated with cross product functional teams across the globe to define a test process that optimized release test cycles.

Worked with the Adobe Technical Support team, Call Center Managers\Agent, IT CRM team, Adobe IMS and SSO implementation team, Adobe Analytics team and the Adobe GNAV and Reimagine team for end-to-end workflow testing.

Creating and testing templates of the website using the framework, testing custom components using Sightly and widgets as per the requirements.

Setup and configure Authoring and Publishing environments, replication agents, apache rewrite rules for routing the calls to CQ5.

Wrote test cases for testing of CQ components and templates in both authoring and publishing environments.

Planning/organizing necessary test passes, staying on top of important issues, help triaging bugs and driving issues to resolutions and keeping everyone aware of QA status.

Worked with third party companies on integration testing, such as Jive for Adobe Forums, Liveperson, Support Anyware, Zendesk and Universal Mind for Adobe support project.

Experience with SDLC process (Agile, Scrum models) of performing detailed analysis, collecting use cases, documenting requirements and creating designs for Object Oriented Programming (OOPs) Applications.

Developed several QA testing mythologies/process improvement documents for team for better coverage with limited resource available.

Managed remote vendor QE team.

Responsible to test Tracking code for Adobe Site Catalyst Web Analytics, Clicktale and UserZoom for all support and Learn pages.

Covered technical PM tasks when project PM was not available.

04/2012 - 04/2013

BMC Software, San Jose, CA

Lead Platform Systems Admin\ Business Analyst – Migrations

Operation: Responsibilities include ongoing support of Data Center Operations for Remedy ITSM suite in Global Network and End user support for Remedy OnDemand customers.

Took lead in resolving many customers' outages issues quickly and efficiently in Remedy, worked with NOC and Operations team members and provided important feedback to the product management team.

Worked proactively on urgent issues of configurations per customers need and provided much needed helping hand, technical documentation, tools and hands on demonstrations for team members.

Involved in major areas of operation, such as smooth transition of application from HCL Managed data center to BMC Managed Datacenter, patching and applying hot fixes, important change and service request.

Worked with Agile and Scrum methodologies for project development.

Involved in new customer go live activity, provision and custom configuration testing activity, and closely worked with EM and customer IT team for on-boarding activities to meet deadline.

Worked closely with BMC support, customer Eng. team, and product team to resolve major customer issues and getting it to closure.

Involved in developing several process documents for the team, which include DB promotion from Dev to QA to Prod.

Was Queue manager for my shift for operation, assigning service requests to the right resources.

10/2010 - 04/2012

BMC Software, San Jose, CA

Lead for ITSM Remedy on Demand Suite in (Enterprise Cloud Services SaaS)

Application testing: Strategized, planned, coordinated and executed the testing for all aspects of delivery of Remedy On Demand ITSM suite 7.6.04 and 8.0 version, which was built with following BMC product: BMC Remedy AR System, BMC Atrium CMDB, BMC Remedy ITSM suite, Remedy ITBM, BMC Service Level Management, BMC Service Request Management, Remedy Knowledge Management, BMC Dashboards for BSM, BMC Analytics for BSM, BMC Discovery OnDemand (ADDM), BMC ProactiveNet Performance Management{BPPM} and Integration for BMC Remedy Service Desk (ibrsd), BMC Mobility and BMC Chat.

Worked with all internal customers, interop teams, and deployment teams to deliver quality releases on time with Scrum Methodology.

Coordinated with cross product functional teams across the globe to define a test process that optimized release test cycles.

Responsible to track all Remedy Product build releases and follow up on the Drop interlock schedule and tracking BVT result and making sure Remedy on Demand Build of Material version gets supported.

Responsible for tracking VM GA templates before standing them up in a SaaS\cloud environment in the data center by Operation team, final configuration list checklist by QA team, involved in executing sanity test in QA environment before it gets moved into Production stage for new On.

Demand On-Boarding customers or upgrade existing customer’s environment.

Developed and maintained all QA Test Matrix/Process tracking document, for Solution level integration coverage.

Provided system maintenance/configuration support as required for all Remedy On Demand test systems, 508 accessibility test system to Vendors, Remedy Product Functional test stack, Remedy Beta Program Stack, filling in for other deliverables as hot fix release and Functional stack tracking and Troubleshooting, plus tracking customer Database upgrade testing and Remedy SSI installer build delivered to BMC Cloud Lifecycle Management for their test\build requirement.

Responsible to Administrator and created website and developed and managed contents and documents in SharePoint portal for all Remedy Solution Product and Stack Deliverables detail and Process document.

Lead the effort of Remedy Solution manual test cases, by working with Automation team to get 70% existing test cases, plus new customers and partners hot fix defects get incorporated into Automation test framework as regression suite.

Responsible for creating test runs and generating defect reports via Remedy QM and providing it to Automation\Manual QA engineer for important test cycle, plus following on open issues to get to closure.

Responsible to test new feature as UDM {Data management}in Solution RoD stack, with Solution level integration test cases, which also covered LDAP users download via SSL {LDAPS} configuration using port 636 to Remedy Foundation People form, worked closely with Dev and Product QA team, by providing feedback and helping in configuration to resolve design issues, project issues, bugs, etc.

Involved in solution defects blocker, build interlock and solution weekly scrum meetings, was responsible to setup meeting to follow up issues, with Product management, Project Management, QA and Dev managers and Lead's for Remedy on Demand feature related open or blocking issue's, and making sure to get it to closure.

12/1999 - 05/2010

Adobe Systems, San Jose, CA

QA Lead Project Manager

Led transition effort for Acrobat Enterprise Deployment product for 5 months to new remote location.

Conducted team trainings using Adobe Connect, which stream live Video and Audio.

Successfully configured and deployed MS SCCM 2007 Server on Win2008 R2 Server with database running on SQL 2008 with Configuration Manager Software Updates Management for Adobe Acrobat and Reader catalog.

Planned configurations and set up test servers for required testing and development.

Maintained and Managed VMWare ESX3.5 DataCenter Farm.

Managed Active Directory 2003 and 2008 environment for test and development requirement.

Created Active Directory test user profiles: Roaming and Mandatory with User AppData\My Documents folder redirected to network locations via GPO policies.

Ran Automation FEAT test in Citrix Load testing, Using Grinder Framework.

Led Acrobat Enterprise IT project, which needed close coordination with Adobe IT and Acrobat Engineering team.

Provided advance configuration spec, which required in-depth investigation and detailed knowledge of real world Enterprise customers' configuration workflows.

Worked with application development teams and vendors to tune and troubleshoot applications.

Planned and coordinated testing changes, upgrades and new services, ensuring systems will operate correctly in current and future environments.

Led Adobe Acrobat Customization Wizard IT tool version 5 to 9 to GM and Release.

Led and coordinated all Acrobat Enterprise Deployment end-to-end Configuration and application side preferences testing from Acrobat 5 and later releases. This includes project scope, schedules, item completion, develop test cases and plan, develop processes, configuration, technical documents and review of documents.

Worked with support team, Product Management, Program Management, extended QE team, remote QE team, Adobe IT team, and product team to narrow down critical customer bugs. Set up environments to debug issues.

Provided with workaround until hot patches were released.

Trained and mentored QE team members, support team. Extended Adobe product team with knowledge transfer for enterprise tool and configuration as: MSSMS 2003 and SCCM2007, Active Directory (GPO Technology for Acrobat - both deployment and Administration templates), IBM Tivoli4.5, Citrix XenApp4.5 and 5.0, Window Terminal Services, Adobe Customization Wizard IT tool, and Window Installer Development/Debug tools such as ORCA and Admin Studio.

Led Window installer command line/package deployment via supported tools for all vulnerabilities fix for Zero Day and quarterly patch releases from last two years.

Worked with a product management and developers to resolve design issues, project issues, bugs, etc.

Contact this candidate