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Administrative Assistant Customer Service

Location:
Lynn, Massachusetts, United States
Posted:
May 19, 2017

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Aleksandra Vranic

(781)***-**** ac0d6p@r.postjobfree.com

Office Administrative Assistant

Performance Summary

Organized, goal-oriented, adept multitasker. Self-starter, quick study and team player. Professional general office coordinator supporting services towards smooth functioning of administrative activities, experienced in data entry, financial administration, routine correspondence. Knowledge of employee relations, benefits administrations, event planning, development and management, basic employment Laws including ADA, OSHA and FMLA.

Professional Skills

Onboarding Records

Payroll Administration

New Hire Orientation

Team Management

Planning/Organization

Budgets

Vendor Management

Assessment Tools

Maintain Confidentiality

Policies and Procedures

Background documentation

Training and Development

Selected Accomplishments

Compile and update employee records (hard and soft copies)

Process documentation and prepare reports relating to personnel activities

Coordinate HR projects (meetings, training, surveys ) power point presentations

Deal with employee requests regarding human resources issues, rules, and regulations

Assist in payroll advisory by providing relevant data (absences, leaves, short term disability)

Research and resolve issues, handle complaints and grievance procedures

Organized, detail oriented, with ability to work in fast-paced, deadline-driven environment

Professional Experience

Bay State Interpreters, Boston, MA Nov. 2012 - Present

Administrative Assistant

Provide administrative support to multiple bilingual staff and immigrants with skills necessary to create and interpret documentation from foreign language to American English language.

Process and maintain documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, employee leave of absence, and unemployment claims.

Liaison between vendors, clients, and internal departments overseeing admin operations

Coordinated volunteer teams at several events for bay state administrators.

Delegate all service calls to staff as appropriate on regular and emergency actions.

Establish, organize and maintain files and regularly update confidential personnel actions.

Handle incoming administrative onboarding, locating, updating records.

Interface with state agencies processing documentation in accordance with applicable laws.

Liaison between vendors, clients, and internal departments overseeing admin operations.

G2 Secure Staff, Boston, MA April 2008 – Sept. 2009

Human Resource Assistant

Supported G2 staff and more than 100 vendors each day with administrative and HR support with general office coordinator supporting services towards smooth functioning of administrative activities, experienced in data entry, financial administration, routine correspondence. Managed facilities operations for over 50 events annually.

Liaison between vendors, clients, and internal departments overseeing admin operations

Coordinated volunteer teams at several school events for educators and administrators.

Delegate all service calls to staff as appropriate; regular and emergency actions.

Establish, organize and maintain files and regularly update confidential personnel actions

Education

Masters of Science, Boston, MA - Wheelock College 2007-2009

Bachelor of Science – Psychology - Wheelock College 1993-1996

Bachelor of Arts – Theatre – Wheelock College 1993-1996

ACHIEVEMENTS & AWARDS

Publication of personal artistic work “Final Awakening” in Noble Poet Society

Publication of personal artistic work “A Course to War” High school journal, ACC

Honor Student at Wheelock College

Honor member of Psi Kappa Theatre Society at Wheelock College

Fluent in English and Serbo-Croatian



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