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Microsoft Office Customer Service

Carlisle, Pennsylvania, 17013, United States
May 19, 2017

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** ****** *****; CARLISLE, PA 17015

717-***-**** (H); 717-***-**** (M)

OBJECTIVE: My desire is to become part of management of a dynamic, growth-focused company that endures and grows on accountable teamwork. I will mesh my skills and experience with those team members to compliment each other, learn from those team members and work towards the same goal SUCCESS.


JAN 2015 NOV 2016 A&S Kinard; Carlisle, PA 17013

Position Held and Duties: Senior Business Relations Manager key contact for 15 Accounts, trainer for new hires in the Business Relations Department, Accepted and entered orders, communicated with Fleet Managers, Dispatchers, and Planners to cover dry van TL business. Tracked and requested accessorial authorizations and communicated with Accounts Receivable. Systems Used - TMW, Microsoft Office programs, various Customer portals. Familiar with EDI requirements.

SEP 2012 JAN 2015 Franklin Logistics; Chambersburg, PA 17201

Position held and Duties: Account Manager handle all aspects of specific customer accounts that utilize the warehouse for storage including all inbound shipments, outbound shipments as well as inventory control and carrier assignment/management based upon reputation, on-time delivery, type of load, cost, etc. Systems used are WMS, SAP, Microsoft Office programs

OCT 1998 PRESENT Big Spring Presbyterian Church; Newville, PA 17241

Position Held and Duties: Treasurer handle all accounts payable transactions, reconcile 3 checkbooks monthly, all payroll duties bi-weekly and monthly, filing of monthly, quarterly and annual tax filings, prepare and issue W2s and 1099s yearly, preparation of monthly and annual financial reports, preparation of yearly budgets. Use Microsoft Excel, Outlook, and check-writing/management software.

JUN 2008-JAN 2012 Cargill Animal Nutrition; Shippensburg, PA 17257

Position Held and Duties: Logistics Specialist monitored bulk grain ingredient levels at 4 northeastern mills (3 in NY and 1 in VT); purchased bulk grain ingredients for same mills from vendors; hired carriers to deliver ingredients in a timely manner for best pricing and delivery; monitored inbound rail supply chain equal to approximately 75-110 rail cars daily; handled all freight invoice discrepancies; handled vendor invoice discrepancies; worked with Formulation Department to reformulate feeds when needed if supply chain could not deliver for whatever reasons; ordered bagged ingredients for 2 NY mills; visited each mill, carriers and some vendors annually. Used AS400, SAP, and Microsoft Office programs.


JAN 2003 JUN 2008 Ahlstrom Mt. Holly Springs, LLC; Mt. Holly Springs, PA 17065

Positions Held and Duties: Transportation Specialist; Logistics and Scheduling Coordinator; Purchasing and Logistics Coordinator managed all LTL, TL, Ocean, Air Freight and Small Package carriers and contracts; processed export documents in compliance with Customs and Border Protection; controlled and tracked all imports and documents; worked with Commodity Codes/Tariff Codes; kept current on NMFC classes for LTL shipping; scheduled 9 production machines; managed and ordered raw material inventory for same machines using SAP and AS400 systems; issued yearly blanket NAFTA certificates; handled all aspects of purchasing for 30 raw material vendors. Travelled to help set up Shipping Department at a new facility in Bishopville, SC; trained personnel there to run same department. Contacted all carrier sales representatives in Bishopville area and brought them in to meet the new personnel as well as set up accounts for shipping receiving and connecting them with the global supply system of Ahlstrom. Attended Facilitator training, First Aid Responder, Internal Auditor, QS9000 and ISO9001; applied and received Tech Award money from US and FedEx for small package compatibility systems. Save Ahlstrom 8-9% of freight budget in the first 2 years fo employment. Worked with AS400, Microsoft Office programs,internet based Shipping programs and SAP.

JAN 1985 JAN 2003 Lear Corporation; Carlisle, PA 17013

Positions held and Duties: Shipping Coordinator, Billing Clerk, Claims Analyst, Invoicing Coordinator, Secretary to Tufted Product Development department, Tooling Coordinator, A/R Non Production invoicing and collections, CSR, Fabrication Scheduler, Fabrication Raw Material Coordinator and Back Treating Scheduler completed shipments, created bills of lading, processed claims, created invoices, general secretarial duties, processed tooling orders, moved tools for repair and relocation, importing and exporting tools from Canada, US, Mexico, managed all Chrysler Corporation Collections, created non-production invoices, tracked payments, tracked EDI requirements, processed orders for daily shipments, scheduled 9 Fabrication Department production lines, ordered raw materials, performed weekly physical inventories, scheduled 6 Backtreating production lines. Used AS400-type real-time database system, Excel, Access, Microsoft Office programs. Learned Kaizen, Lean management, Push/Pull system, Green Belt Six Sigma certified.

EDUCATION Graduate of Carlisle High School; Carlisle, PA 17013 Business Curriculum w/Spanish

Harrisburg Area Community College; Harrisburg, PA 17011 AA Business Management

REFERENCES: Amy Smith York, PA (814) ***-****

Todd Smith Chambersburg, PA 17201 (717) ***-****

Lisa Ramsey Gardners, PA (717) ***-****

Paul Della Rocco Melrose, NY (518) ***-****

Tracy Finkenbinder Carlisle, PA 17015 (717) ***-****

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