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Customer Service Office

Location:
Ghent, New York, United States
Salary:
$50,000
Posted:
May 19, 2017

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JESSICA FONTANEZ

**** ***** ***** **

Ghent, N.Y. 12075

914-***-****

ac0d3x@r.postjobfree.com

OBJECTIVE:

To obtain a position within a prestigious company, where there is an opportunity for continued learning, professional growth, and advancement.

EXPERIENCE:

2011-Current Montefiore Medical Center Bronx, NY

Office Coordinator

Assist supervisor with day to day tasks.

Payroll for 10-15 associates.

Assist Transplant Program/Coordinators in day to day tasks.

Assist VAD (Ventricular Assist Device) Program/Coordinators in day to day tasks.

Assist Cardiology department with day to day tasks.

Order supplies for the department.

Enter invoices and submit requisitions for payment.

2010-2011 Smartech Manufacture Mount Vernon, NY

Office Assistant / Customer Service

Answered and directed incoming calls.

Data management of customer bids, solicitations and government quotes.

Maintained Government database.

Government invoicing into the Wide Area Work Flow System.

Liaison to the President for all bidding proposals.

2009-2010 Valsan Bathrooms White Plains, NY

Office Assistant / Customer Service

Handle day to day responsibilities of the office and with customers inquires.

Answer all incoming calls.

Process all incoming orders.

Ship and invoice all outgoing orders.

Assist management on day to day tasks as requested.

1998–2009 Tri-Technologies, Inc. Mount Vernon, NY

Office Manager / Administrative Assistant

Office Manager with handling day to day responsibilities of the office and with customers and vendors inquires.

Liaison to the President for all bidding proposals.

Data management of customer bids, solicitations and government quotes.

Handled all OSHA records and supervised safety meetings.

Responsible for accounts payable and accounts receivable.

Maintained a database using Lotus of all customers’ open orders.

Account reconciliation.

Government invoicing into the Wide Area Work Flow system.

Answered and directed incoming phone calls.

1995–1998 Pyramid Lighting Mount Vernon, NY

Customer Service Representative

Answered all incoming phone calls and directed them to the correct department.

Tracked and followed up each order through to its final solution.

Assisted customers and resolved customer’s complaints.

Processed customer’s returns and replacements for defective products.

SKILLS: Strong interpersonal communication and organizational skills

Quickbooks, Microsoft Word, Microsoft Excel, Lotus, Peachtree, Adobe Reader, Microsoft Outlook, Kronos

Knowledge with EMR, Carecast, IDX, Epic, OTTR, Medical Office Management, Medical Terminology

EDUCATION:

1991–1995 Our Lady Of Victory Academy Dobbs Ferry, NY

High School Diploma



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