Kenneth Plue
Quality Management Professional
Haw River, NC 27258
ac0d3a@r.postjobfree.com - 336-***-****
• Extensive experience with management roles in quality assurance, auditing, six sigma/lean methodology, SPC, logistics, operational execution, electronic repair, field support and customer service.
• Passionate leadership and interpersonal skills with results-oriented approach including performance management and employee development.
• Proven ability to evaluate critical business requirements, identify continuous improvement opportunities, and develop innovative and cost-effective solutions.
Strengths include:
Customer Service
Project Management
Vendor Management
Quality Control/Assurance
Personnel Development
Statistical Analysis
Auditing (ASQ Trained)
Six Sigma Green Belt
Authorized to work in the US for any employer
WORK EXPERIENCE
Quality Engineer II
Jabil Packaging Solutions - Mebane, NC - September 2015 to Present
- Manage Internal Audit Program including regulatory requirements for ISO 13485, ISO 9001, CFR 820, SQF.
- Create programs and provide root cause analysis, corrective and preventive action training
- Provide training and executional support on SPC methods, process capability, Gage R&R, control charts, sampling methods, etc.
- Technical support and coordination on all processes and issue resolution to customers and internal quality teams
- Support QMS standards by examining processes and developing applicable improvement actions.
- Project Management
- Support Validation and Qualification protocols
- Drive continual improvement efforts, customer complaint resolution, supplier and internal corrective actions and preventive action.
Quality Engineer
Noramtec Consultants Contractor at Corning, Inc - Winston-Salem, NC - March 2015 to September 2015 Support Overhaul of CAPA system effectiveness
• Execute Internal audits and manage execution of addressing and closing non-conformances and opportunities for improvement
• Regulatory compliance audit support (TL9000)
• Drive continuous improvement efforts through corrective and preventive action derived from audits, performance data, and internal evaluation
• Performed root cause training and evaluation
• Implemented process improvement through quality assurance efforts
• Develop product quality architecture and built in quality control plans to identify critical to quality metrics and potential risks
Sales Associate
Dick's Sporting Goods - Burlington, NC - November 2014 to March 2015 Retail merchandising sales and support - transitional position while attending graduate school Quality Manager
New Breed Logistics - High Point, NC - March 2010 to November 2014 Operational Analysis
Championed efforts in promoting quality assurance excellence and continuous improvement throughout 60 3PL locations within the US and Europe
Achievements:
• Managed execution of AS9100C/ISO9001/TL9000 internal and external audits for regulatory compliance
• Created and implemented effective product and process quality audit program that was adopted as Corporate standard
• Performed oversight analysis on key corporate performance metrics which drove improvement actions and projects
• Developed quality assurance and control practices with focus on lean and six sigma methodology
• Lead corporate continuous improvement efforts in areas of corrective and preventive actions, training, quality assurance, lean six sigma, 5S
Head of Repair Operations/Reverse Logistics-North America Sony Ericsson Mobile Communications, Inc - Research Triangle Park, NC - September 2006 to March 2010
Challenged to manage and expand network of repair vendors in North America within $30 million warranty budget
• Reduced costs and improved efficiencies in operations while maintaining quality levels, safety, velocity, and costs all under budget
• Successfully, identified, setup and implemented new repair facilities in Mexico and the US that supported corporate business goals
• Reduced labor and parts usage costs through effective vendor partnerships and management
• Implemented cost reduction initiatives including repair parts reclamation, reuse and refurbishment resulting in more than $3 Million in annual savings
• Maintained "green" standards through asset liquidation including scrapped phones, accessories and used repair parts
Regional Customer Service Manager - Midwest
Sony Ericsson, Inc - Research Triangle Park, NC - December 1998 to September 2006 Provided technical field engineering support throughout Midwest to support successful sales of products and to identify and eliminate product performance issues
• Supported customer technical acceptance and validation processes
• Worked closely with internal engineering team to confirm customer requirements and facilitate their implementation into products.
• Provided technical support to authorized service centers on warranty logistics and Sony Ericsson phone repair EDUCATION
Management
UNCG Bryan School of Business & Economics - Greensboro, NC January 2015 to March 2015
The University of North Carolina at Greensboro - Greensboro, NC Bachelor of Science in Technical Management
DeVry Institute of Technology - Chicago, IL
Associate in Electronic Engineering Technology
DeVry Institute of Technology - Lombard, IL
ADDITIONAL INFORMATION
Technical Expertise
Organizational Skills
Resource Management
Six Sigma/Lean Training