Project Management Technical Support

Dion H. Smith

832-***-****, ****.*********@*****.***

SUMMARY

Resourceful and diligent I.T. student seeking work as a skillful asset within your company. Offering skills in technical support, software troubleshooting, and installation with over a year of hands on experience. Keen eye on latest developments in technology and up to date with current software to assist end users efficiently. Gained comprehensive experience in regulatory compliance, and technical knowledge.

EXPERIENCE

Professional Career Training Institute

Cisco Network Academy – CCNA Routing & Switching July, 2016 - Present

Developing a working knowledge of routing, switching, network applications, protocols, and services as well as working toward my CCENT certification.

Applying knowledge of subnetting to existing networks to expand nodes in a LAN environment

Creating VLANS and trunking protocols on switches and routers interfaces using Packet Tracer and real equipment in the lab.

Professional Career Training Institute

Cisco Network Academy – I.T. Essentials February, 2016 – July, 2016

Develop working knowledge of how computers and mobile devices operate.

Identify common security threats and vulnerabilities like malware, phishing, spoofing and social engineering.

Apply skills and procedures to install, configure, and troubleshoot computers, mobile devices, and software as well as working toward my A+ certification.

Develop critical thinking and problem solving skills using both real equipment and Cisco Packet Tracer, a network configuration simulation tool.

Work Experience

U.S. Security Associates March, 2017 - Present

Security Officer – Hines Group

Protecting company’s property and staff by maintaining a safe and secure environment

Observing for signs of crime or disorder and investigate disturbances

Take accurate notes of unusual occurrences

Report in detail any suspicious incidents

Patrol randomly or regularly building and perimeter

Monitor and control access at building entrances and vehicle gates

Watch alarm systems or video cameras and operate detecting/emergency

Blue Knights Security December 2016 - Present

Commissioned Flex Security Officer

Protecting company’s property and staff by maintaining a safe and secure environment

Observing and reporting signs of crime or disorder and investigate disturbances

Acting lawfully in direct defense of life or property

Veolia Environmental Services – La Porte, TX April, 2015 – May 2016

Turnaround Group, Environmental Technician

Operated pumps, valves as well as mixers for the byproduct (sludge) of refined oil.

Monitored sludge processing and conducted lab test of sample sludge and recorded the percentage of solids, H2O, and oil at the Motiva Refinery.

Insure all required equipment has been inspected and all trained employees are prepared before any project has been initiated on the job site

Falck Global Safety Services - Houston, TX December, 2013 – April, 2015

Safety Instructor

•Facilitated safety courses for 20 to 30 students and delegates in the oil and gas industries.

•Identified student’s weaknesses and developed strategies to enhance performance and growth.

•Assisted in developing course material as well as updating course information.

•Promoted communication among students and clients for an interactive learning experience.

Major Emergency Management Lead Assistant (MEM) September, 2013 – December, 2013

Assisted the lead trainer in creating scenarios regarding emergency situations.

Helped the lead trainer in adopting a proactive methodology with crisis emergency scenarios.

Selected and coordinated the necessary corporate resources for dealing with potential crises.

Human Health Services Commission - Houston, TX May, 2009 – September, 2013

Texas Work Advisor II

Determined and re-determine eligibility for SNAP, TANF, and Medicaid.

Interviewed clients or authorized representatives to gather information to determine eligibility.

Processed change to client status, overpayments, and adjust or restore benefits.

Vacations To Go - Houston, TX November, 2006 – May, 2009 Cruise Travel Consultant

•Provided assistance to customers by answering questions during the initial booking process to help customize the cruise vacation; provided follow-up calls to customers.

•Provided customers with courteous help and consultation regarding passport and required documentation regarding their cruise.

•Mailed out physical cruise tickets as well as emailing electronic cruise tickets to customers.

CompUSA - Houston, TX September, 2006 – October, 2006

Sales Associate

•Determine the customer’s needs and provide technical information on the make, type, and comparative quality of the merchandise desired as well as suggest an appropriate selection of complimentary merchandise.

•Recommend selections that meet the customer's needs, and emphasize selling points of items such as quality, utility, and versatility.

•Merchandised products on the shelves, creating price tags for store merchandise in each department as well as conducting inventory every six months.

United States Air Force August, 1985 – July, 1992

Aircraft Electrician

•Inspected and repaired all electrical circuits and components on military aircraft.

•Performed off-equipment maintenance on system components and associated test equipment.

•Gained expertise in reading blueprints and schematics as well as wiring diagrams.

•Handled, labeled and dispose of hazardous and non-hazardous materials waste.

EDUCATION

Cisco Network Academy, Professional Career Training Institute, June 2016 – Present

I.T Essentials Certificate, Cisco Network Academy, May 2016

Customer Self Install DSL Tech Support, AT&T Certificate, July 2006

Bachelor of Science Program, Project Management (+or- 30 units), Devry University, Houston, TX

Project Management Professional (PMP) Certification Prep Training Course, University of Villanova,

Client/Server Tech Program Certificate, San Francisco State University

Associate in Arts, Social Science, Laney College.

AWARDS AND HONORS

Health and Human Service Commission - Quality Control Case Accuracy Region 6, 2013

MILITARY SERVICE STATUS

Honorably Discharged

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