Customer Service Technical Support

Technical Support and Customer Service

Dynamic, passionate, extremely motivated professional with over 5 years’ experience in technical support, customer service and administrative functions. Skilled in assessing the needs of the organization and individuals.

Proficient in Microsoft Office, PowerPoint, Excel, Publisher, and Outlook.

Professional Experience

First Data-Coral Springs, FL 07/2015-03/29/2017

Technical Support Specialist-Clover POS

Assist merchants with installation and training

Troubleshooting with expert solutions

Educated merchants on clover apps functionality

Provided first call resolution

Demonstrated outstanding communication skills

IQOR-Fort Lauderdale, FL 04/2015-07/2015

Customer Service Sales Associate for Team Mobile

Assist customers with establishing cellular accounts

Provide expert product knowledge

Answer customer account questions

Assist customers with device set up

Maintain excellent communication skills

15th Avenue Church of God-Fort Lauderdale, FL 06/2014-8/15/2014

Site Manager

Monitor Summer Feeding program site

Complete state required documents for submittal

Ensure meals served to participants meet state guidelines

Assist in prep and assembly of meals

Teleperformance-Boca Raton, FL 11/082010/-03/03-2013

Technical Support Engineer for AT&T

Create a Service Work Orders (SWO) with as much information as possible.

Resolved technical issues, network connectivity, and consumer computer issues.

Perform system cleanup, remove virus, and malware.

Assign calls to your technician based on schedule and or/ instructions from management

Monitor the customer voicemail and return calls or assign calls

Calling customers who have had previous support calls to make sure all is working properly

Answer calls from the queue and/or backline

Monitor any email service tickets and assign tasks

Various administrative tasks

Harmony Development Center-Lauderhill, FL 1/2/2008-4/1/2008

Project Coordinator

Performed Juvenile Justice Conferences using the Balance and Restorative Justice Model for juveniles in the diversion programs throughout Broward County.

Assigned to Memorial Hospital’s diversion program as their Restorative Justice Conference Coordinator.

Conference first time offenders, focusing on “repairing the harm” caused by the offense(s) and how these offense(s) affect victims and their communities.

Community Justice Institute-FAU-Ft. Lauderdale, FL 1/3/2002-2/15/2007

Administrative Assistant

Fiscal grant management for The Balanced and Restorative Justice Project, The Community Justice Institute, Broward Sheriffs Office Executive Leadership Academy, SOROS Foundation, Neighborhood Accountability Board, Robert Wood Johnson Project, Department of Juvenile Justice, BSO TCAP Project and Office of Juvenile Justice Delinquency Prevention. .

Assigned to qualitative research for BSO TCAP Project, within requires interviewing diversion program directors, classifying offenders and inputting information into SPSS program.

Designed a Restorative Justice Implementation Plan for schools which requires researching policies, interviewing school officials and analyzing data.

Created budget reports, submitted personnel action forms, personnel contracts, vendor contracts, purchases orders, calculated travel reimbursements, resolved budget discrepancies and monitored P-card charges.

Operated the University accounting system (BANNER or SAMAS). Input travel authorizations using the (WOLF) system

Edit documents, created PowerPoint presentations for faculty and staff. Completed curriculum for trainers.

CAUPA-Florida Atlantic University-Ft. Lauderdale, FL 11/2000-12/2001

Senior Secretary

Answer phones, Coordinate communication files for faculty and staff. Coordinate meeting schedules; distribute mail, and student information. Input personnel hours and leave hours for payroll (timekeeper). Update information using Microsoft Word, XP, WordPerfect and Access 2000, Publisher, Outlook,

Education

Florida Atlantic University-Bachelor of Arts-Criminal Justice and Criminology

Broward Community College-Associates of Science in Criminal Justice

Military Service-United States Army Reserves 1977-1991

91S Health Environmental Specialist

71B Clerk Typist

Completed Officer Cadet Training at University of Miami

Contact this candidate