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Customer Service Sales

Location:
Dunlap, IL, 61525
Posted:
May 17, 2017

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Resume:

ERICA HARMS

*** * ******* ** ********, IL *****

ac0cw7@r.postjobfree.com

309-***-****

EXPERIENCE

****-**** ********* ****** ********, VA

Manager

Responsible for daily register tapes, handling cash and bank deposits

Suggested new products that increased earnings by 23%.

Train new employees

2001-2002 Preco Morton, IL

Junior Technician

Obtained a certificate in soldering.

Met weekly & monthly product quotas.

Built complex products following schematics, improving problem-solving skills.

2002-2007 Pekin Hardwood Pekin, IL

Administrative Sales assistant/Head of distribution Dept.

Answer and direct phone calls

Take orders accurately, create purchase orders, arrange for shipping, etc

Invoice orders

Organize, file, other miscellaneous tasks to help the office run smoothly

Create complex door, flooring, trim and special order quotes.

I began this position as a part time assistant and over time was promoted to full-time, then inside sales, and eventually was head of customer service, quotes, sales, shipping and invoicing for the entire distribution department.

2009-2013 Tiny Tots Home Daycare Glasford, IL

Owner

Licensed by Illinois DCFS to care for up to eight children, infant and up

Monitor expenses, track deductions, tax preparation

Complete DCFS training hours, maintain current First Aid certification

Affiliated with Day Care Resources to maintain state nutrition laws

Provide quality care- plan nutritious meals, physical activities and creative projects, as well as manage bus schedules, administer medicine and create a safe, caring environment for children.

2013-present Private Nanny Peoria, IL

Child and Elderly Care

Full time care for two children, part time care of elderly household member.

Work 12 hour shifts, weekends.

Responsible for cooking, laundry, light housekeeping, errends, shopping, other tasks as needed to assist the household running smoothly.

EDUCATION

1996-1999 Oregon State University Corvallis, OR

Equivalent of an Associates in Liberal Arts

Emphasis on Vocal Performance

INTERESTS

Camping, cooking, reading, and gardening

SKILLS

Familiar with computers- Word, Office, Excel

Phone skills, excellent customer service, professional manner

Various office skills, filing, etc.

REFERENCES: Available on request



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