Customer Service Sales
Resume:
ERICA HARMS
*** * ******* ** ********, IL *****
**********@*******.***
EXPERIENCE
****-**** ********* ****** ********, VA
Manager
Responsible for daily register tapes, handling cash and bank deposits
Suggested new products that increased earnings by 23%.
Train new employees
2001-2002 Preco Morton, IL
Junior Technician
Obtained a certificate in soldering.
Met weekly & monthly product quotas.
Built complex products following schematics, improving problem-solving skills.
2002-2007 Pekin Hardwood Pekin, IL
Administrative Sales assistant/Head of distribution Dept.
Answer and direct phone calls
Take orders accurately, create purchase orders, arrange for shipping, etc
Invoice orders
Organize, file, other miscellaneous tasks to help the office run smoothly
Create complex door, flooring, trim and special order quotes.
I began this position as a part time assistant and over time was promoted to full-time, then inside sales, and eventually was head of customer service, quotes, sales, shipping and invoicing for the entire distribution department.
2009-2013 Tiny Tots Home Daycare Glasford, IL
Owner
Licensed by Illinois DCFS to care for up to eight children, infant and up
Monitor expenses, track deductions, tax preparation
Complete DCFS training hours, maintain current First Aid certification
Affiliated with Day Care Resources to maintain state nutrition laws
Provide quality care- plan nutritious meals, physical activities and creative projects, as well as manage bus schedules, administer medicine and create a safe, caring environment for children.
2013-present Private Nanny Peoria, IL
Child and Elderly Care
Full time care for two children, part time care of elderly household member.
Work 12 hour shifts, weekends.
Responsible for cooking, laundry, light housekeeping, errends, shopping, other tasks as needed to assist the household running smoothly.
EDUCATION
1996-1999 Oregon State University Corvallis, OR
Equivalent of an Associates in Liberal Arts
Emphasis on Vocal Performance
INTERESTS
Camping, cooking, reading, and gardening
SKILLS
Familiar with computers- Word, Office, Excel
Phone skills, excellent customer service, professional manner
Various office skills, filing, etc.
REFERENCES: Available on request
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