Customer Service Supervisor
Resume:
Crystal A. Walker
Mineral Bluff, GA 30559
***********@*******.***
OBJECTIVE
Dedicated, service-focused professional seeking to broaden career.
Highly motivated to find an interactive position.
Reliable worker with the ability to quickly learn new concepts and skills.
WORK EXPERIENCE
Customer Service Supervisor
12/2016- Present, ResCare, Inc.
Ensure submission of proper timekeeping and paperwork. Management of schedule templates, processing visits and compliance checking through Point of Care.
Evaluate job performance of staff and provided performance reviews, corrective action or other disciplinary/performance appraisals/counseling.
Direct staff schedules and ensure appropriate services are provided to clients.
Pre-qualification, staffing needs, hiring, onboarding and scheduling of staff.
Staff files, updates and record keeping. Ensure all certifications, licenses and other applicable documents are complete and up-to-date per local, state and federal regulations.
Research Returns Specialist
10/2015- 12/2016 United Community Bank Inc
Provides support to bank representatives with customer related issues in relation to Dormant Accounts
Process daily reports to reactivate or escheat accounts.
Attend all training/seminars as they relate to the job function
Bank Teller/CSR
10/2010 – 4/2014, United Community Bank Inc
Performed paying and receiving responsibilities, while maintaining accuracy in the processing and handling of transactions.
Adhered to all security procedures and followed operational bulletins.
Provided exceptional service to meet customers and prospective customer’s banking needs.
Opened and maintained deposit accounts such as Individual Retirement Accounts and Certificates of Deposit
Bank Teller
3/2008 – 10/2010, CADENCE BANK, N.A.
Handle customer service for diverse cultures and backgrounds.
Process treasury, tax, and loan payments.
Sell official instruments, including official checks and traveler's checks
Ensure regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Act, were adhered to.
Handle vault, safe-deposit, ATM and night-drop activities.
Maintain and balance a cash drawer daily.
Quality Assurance Technician
5/2006 – 5/2007, PILGRIMS PRIDE
Inspected the quality of different products to ensure they met certain standards
Job required a lot of math, basic computer skills, and office knowledge
Recorded numerous product information to file daily
Ensured other supervisors were accountable for there workers carrying out all there duties
Reinforced OSHA regulations
EDUCATION
High School Diploma 2001
Huntington High School, Huntington Oregon
Medical Coding Certificate 2009
North Georgia Technical College, Blairsville Georgia
Sociology Bachelors Degree
University of North Georgia, Blue Ridge Georgia Present
SKILLS
MS WORD
MS EXEL
MS OUTLOOK
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