Derek Augustine

*** – ** Avenue NW Calgary, AB T*K OH7 403-***-****

ac0cvt@r.postjobfree.com

Objective: To improve your organizations efficiency by using my business education and work experience to its full potential as well as learning new skills and gaining valuable experience in other business facets.

Highlights of qualifications:

“Big picture” thinking: Have the best interests of the company and uses company resources in the most efficient way.

Deadline driven: Ability to meet time sensitive deadlines relating to a work environment

Great interpersonal skills: Capability to respond well to customer concerns and manage situations in a pleasant, knowledgeable and professional manner.

Solid interactive skills: Have the aptitude to work independently and collaboratively within a large team.

Strong work ethic: Punctual and organized; has the qualifications to deliver quality work that exceeds expectations.

Quick learner, with the potential to build strong relationships; be results driven with a positive attitude.

Education:

Bachelor of Business Administration - General Management Co-op Spring 2014

Mount Royal University, Calgary AB

Finance & Economics Minor

Risk Management & Insurance Minor

Overall GPA 3.44/4.0

Dean’s List September 2009 -2010

Scholarships granted:

Jason Lang Scholarship 2010

Alberta Association Insurance Adjusters -Central Chapter- Rocky Tretiak Memorial 2010

Canada Brokerlink Insurance in Person Scholarship 2010

The Co-operators Scholarship 2010

Insurance Community of Southern Alberta (Academic) Scholarship 2011

The Co-Operators Scholarship 2011

Western Financial Group Award 2011

SCM Insurance Services Scholarship 2011

Alberta Association Insurance Adjusters - Central Chapter - Past Presidents Award 2012

Work Experience:

Intra-West Pricing Agent / Customer Service / Sales Support Rep / Warehouse Coordinator / Dispatcher

Consolidated Fastfrate May 2014 – Current

Accommodate and liaise with fellow employees and agents with the end goal of shipping freight efficiently

Associate and build lasting relationships with clients while focusing on customer satisfaction

Calculate and provide quotes to clients in a timely manner

Coordinate shipments for top customers in order to ensure shipments meet required deadlines

Competitive analysis of key statistics for customers

Critique processes in order to ensure efficiency and proficiency

Develop and Drive new business for the company through telephone marketing

Dispatch drivers on the road

Manage drivers to ensure efficiency of pickups and deliveries

Organize and filter through hundreds of emails a day to ensure customer requests are met

Provide Post-Sales support to customers in regards to satisfaction level and ensure business demands are being met

Support sales in providing business reports to obtain more business

Track the progress of shipments and advise the pickup and delivery date

Utilize data entry system to enter in trips, bill customers, and make adjustments to bills

Work with SAP system to track inventory and to create work orders

Finance & New Business (Co-op Student)

Calgary Laboratory Services (CLS) Calgary, AB January 2013-Sept 2013

Analysed Third Party Costs, Revenue, and other statistics on a monthly basis by using excel tools

Created finance presentations with PowerPoint

Completed numerous business cases for laboratory equipment, laboratory tests, and transportation of laboratory equipment

Drafted and made Final business agreements while using process maps in Visio

Researched and Finalized projects for new business opportunities

Receptionist / CSR (Co-op Student)

The Boiler Inspection & Insurance Company of Canada, Calgary, AB May 2011 - Sept 2011

Conducted training of new receptionist; created learning opportunities to enhance skills and knowledge

Coordinated and liaised with other Insurance brokerages to obtain customer contact information necessary for the conduct of Insurance inspections

Reviewed and processed insurance renewals, new business requests, endorsements and policy cancellations ensuring all are accurately processed and accomplished in a timely manner

Automobile Claims Adjuster (Co-op Student)

The Dominion of Canada General Insurance Company, Calgary, AB May 2010 - Sept 2010

Established effective one on one Customer relations to ensure quality of contact information and details of claims

Managed and organized Customer Files regarding insurance claims

Processed information and scheduled appointments with designated Independent Businesses for the Insured claims

Activities: Golf, Hockey, Hiking, Volunteering for my Community Association, Stock Trading

References: Upon request references will be given

Contact this candidate