APRIL MILLER, SPHR, SHRM-SCP, GBA

Westerville, OH 614-***-**** ac0crc@r.postjobfree.com

SENIOR HUMAN RESOURCE EXECUTIVE

HR Leadership • Corporate Strategy Development • Change Management Senior Human Resource Leader w ith a history of building HR departments and leading human resources to become a viable strategic player in the insurance and hospitality sectors. Developed HR disciplines in challenging operational environments. Expertise in driving strategic and tactical HR operations, overseeing leadership development, decreasing healthcare costs and managing all aspects of human resource information systems (HRIS). Earned certifications as a Group Benefits Administrator and a Senior Professional of Human Resources (SPHR). CORE COMPETENCIES

● Human Resources ● Cross-Functional Leadership / Management ● Strategy Management

● Projects and Programs ● Employee Benefits ● Project Management

● HRIS ● Affordable Care Act ● Talent Acquisition

PROFESSIONAL EXPERIENCE

Simos Insourcing Solutions Columbus, OH 2016

Regional Director of Recruiting

A third party logistic solution company specializing warehousing and distribution centers in OH/IN for placement in centers handling apparel, cosmetics, body care, toys, bedding and novelty items. Collaborated with the executive leadership team pre-peak, peak and post-peak plans and analysis. Staffed over 2000 positions with a 95% on time ration with retention over 70%. Trained staff to interview and coordinate needs of all clients. ParkOps Columbus, OH 2015

Executive Director Human Resources

An upscale hospitality staffing company specializing in valet and attendant placement in restaurants, auto dealerships, hotels, etc. B uilt an HR department and oversaw management training, executive training and cost management. Implemented an Affordable Care Act (ACA) compliant benefit program, a new policy handbook and a change in organizational planning and implementation. Facilitated a strategic plan and the related follow-through. Collaborated with the leadership team to function as a company oversight group. Managed three direct reports responsible for employee engagement, employee relations, benefit administration, discipline administration and information retention.

● Leveraged HR knowledge to instill HR fundamentals and to contribute as a valued strategic partner in growing the company from $6 million to $20 million in annual revenue. Colonial Life Insurance Westerville, OH 2014 - 2015 Agency Development Manager

A provider of an ancillary benefit to complement a healthcare offering for small enterprises. Marketed to small and local businesses to fortify benefit portfolios and trained incoming agents on acquiring clientele. Developed the marketing plans, schedules and scripts to target and penetrate local business markets. Managed two direct reports.

● Hired and trained new associates to become product masters and instant producers by using strong product information knowledge.

Safe Auto Insurance Company Columbus, OH 1994 - 2012 Senior VP of HR (2005 - 2012)A regional auto insurance company operating in a call center environment and focusing on clients that needed minimum coverage for minimum budgets. Operated in a strategic role with two directors handling the daily HR department activities.

APRIL MILLER P AGE 2 OF 2

614-***-**** ac0crc@r.postjobfree.com

Professional Experience Continued...

Focused on reducing healthcare costs and spoke on the subject to other HR professionals. Developed executive training and coaching and contributed as a permanent member of the executive leadership counsel reporting to the CEO and President. Served as the liaison between the company and Laurie Apple, prepared strategy meetings and became a trained facilitator, leading development of the five company core values. Involved in all E qual Employment Opportunity Commission (EEOC), unemployment and Fair Labor Standards Act (FLSA) disputes. Managed HRIS, payroll and benefits.

● 52% productivity and 35% customer satisfaction increases n oted by developing a five-year strategic plan that established core corporate values.

● Decreased company healthcare costs from projected double digit increases over the next seven years to a cost reduction of 1% in the first year and just a 4.5% accumulative increase over the next seven years.

● Successfully managed a potentially catastrophic workplace violence event involving a hostage situation and a terminated employee by obtaining employee counseling, calming employees and staying composed under pressure. Vice President of HR (1996 - 2005)

Oversaw all aspects of HR including policy involvement and employee relations. Key contributor to the leadership team that reported directly to the CEO and President. Helped Safe Auto obtain recognition as one of the best places to work in Columbus on two occasions. Trained staff and implemented programs for line supervisors and managers to make more employee decisions and empowered upper management to eliminate roadblocks for line management. Major player in transforming a small company into a big “small” company. Introduced compensation programs providing employee career paths. Managed 14 HR staff members while indirectly managing 16 company leaders.

● Evaluated, secured, installed and managed a state-of-the-art Human Resource Information System (HRIS) system. HR Manager (1994 - 1996)

Created the HR Department from scratch, building a strong foundation for the future. Started the department with one direct report and 26 management personnel as indirect reports. Developed the disciplinary process, the employee handbook and handled all employee and labor relations. Coordinated all EEOC, unemployment and FLSA disputes. Served as the liaison for all employees to management. Formulated all HRIS, payroll and benefit strategies. Key contributor to strategy planning and SafeAuto events.

● Built an HR department where no HR function existed before. EDUCATION, CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT Bachelor of Science, Secondary Speech Communication, Bowling Green State University Society for Human Resource Management Senior Certified Professional (SHRM-SCP) Senior Professional of Human Resources (SPHR)

Group Benefits Administrator (GBA)

Life and Health Insurance Licensing Training

Certified Employee Benefits Specialist (CEBS) Module Training PROFESSIONAL AFFILIATIONS AND PUBLICATIONS

Member, Society for Human Resource Management (SHRM) Member, International Foundation of Employee Benefit Plans (IFEBP) Member, Human Resources Association of Central Ohio (HRACO) Guest Speaker-Progressive Benefits Discussion, Society for Human Resource Management National Conference, 2012 20 Best People to know in Columbus, Ohio in the field of Human Resources, Business First Magazine, May 2015

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