WILLIAM E. MILLER, CPCU

**** ******** ***., ********, ******** 61109

Residence: 815-***-**** E-Mail: ac0cpa@r.postjobfree.com

www.linkedin.com/in/williammiller1

PROFESSIONAL PROFILE

Knowledgeable commercial lines professional with background in marketing, customer service and underwriting. Specializing in identifying gaps in coverage, risk analysis, problem solving and effective marketing to carriers. Add value by analysis of insurance sections of leases, contracts and insurance specifications for quotes and franchise agreements. Evaluate quotes and make recommendations. Meet with clients and present insurance proposals

Use of Applied and Sagitta Management systems for marketing, endorsements claims and billing. Use of CLM and NCCI manuals. Vertafore for research. M&S Appraisal System. Proficient with many proprietary rating systems. Proficient with Word, Excel and Outlook and just learned Powerpoint.

PROFESSIONAL EXPERIENCE

Independent Commercial Insurance Inspector 2017-Present

Conduct insurance surveys for all lines of coverage for insurance carriers and MGA's. Contracted with Overland Solutions

Northern Underwriting Managers, Rockford, IL 2014-2016

Wholesale Agency Underwriter

Responsible for underwriting and rating of commercial business submitted by retail agents across the US

Service Insurance Agency, Inc., Arlington Heights, IL 2012 to 2013

Agency Coordinator/Account Manager

Responsible for the coordinating the workflow in commercial lines department. Interface with customers, producers and underwriters. Marketing and placement of new and renewal business.

Key Achievements:

Indentified deficiencies in using service centers

Redesigned service function to empower individuals to expand duties to include marketing and rating of assigned accounts and accommodate down-sizing

Increased revenue by instituting agency fees

Identified coverage gaps, recommend coverage and actively work at account rounding

Spectrum Insurance Agency, Inc, Rockford, IL 2009 to 2010

Marketing Coordinator

Interface with producer and underwriters to properly underwrite an account and price it competitively. Stay abreast of all products agency had available. Assist producer in selecting qualified accounts on which to contact. Highlight differences between our product and the competitor. Serve as resource for others. Create proposals to distinguish products.

Key Achievements:

Discussed coverage features at monthly meetings

Pointed out deficiencies in coverage on individual accounts and how to resolve them

Showed how specialty products are not all the same (EPLI, D&O and professional)

Sought opportunities to "cross-sell" and showed others that this was easy to do.

Page 2 William E. Miller

Market Insurance Group, Rockford, IL 2005 to 2008

Account Advisor/Marketer

Assisted producer in advising largest clients. Rated, underwrote and marketed new and renewal business including preparation of proposals. Assisted in the resolving of claim and coverage issues. Served as a resource to CSR's. Contact for all company personnel. Reviewed insurance provisions of client contracts

Key Achievements:

Researched "case law" to successfully reverse a denial of large water damage claim

Received BOR as a result of exposing limitation in professional coverage

Successfully managed all lines of insurance for large PEO including EPLI, D&O and WC

KRW Insurance, Crystal Lake, IL 2001 to 2005

Account Manager

Customer service for assigned clients including data entry, rating, preparation of proposals.

Key Achievements:

Assisted others in making better use of agency management system

Assisted in proper issuance of certificates for contractors including for City of Chicago

VanFossan, Patterson, Johnson, Inc., Barrington, IL 1999 to 2001

Account Manager/Marketer

Advise and service largest clients and those with special exposures such as professional liability. Market accounts to carriers. Work with "reverse flow" business, primarily UK domiciled.

Key Achievements:

Successfully negotiated the retention of a workers' compensation policy for a very large contractor that was being cancelled.

Successfully placed $30,000,000 surety bond for contractor (had to learn surety)

Worked with risk managers in UK on "reverse flow" accounts

Other employers with similar positions include:

Ferguson Agency, Inc, Pecatonica, IL

Sparks Crawford, LTD., Rockford, IL

Education

Western Illinois University-Macomb, IL Bachelor of Business in Marketing

IIA General Insurance; CPCU

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