Adem Yavuz AYDIN, BSc EE

** ********** ** ****** ***** New York/USA

E-mail: ac0cik@r.postjobfree.com

Mobile: 631-***-****

Summary

No Visa Sponsorship required

17+ year experience in telecom/IT industry with broad technical knowledge

Escalation management

Revenue gating and business critical issue management

High customer focus and leading support team

Expertise

Technical Support and Troubleshooting, Customer Support

Network Management and Peering and Core network test environments

Unified Communications, Application Servers, Media Gateways

All Voice and Data Protocols/Signaling

xDSL, Wimax, WiFi, Access Points

Datacenters, SDN

Cloud Computing, Virtual Machines and Cloud.

Technical Skills

Unified Communications: GENBAND EXPERiUS Application Server, GENBAND SPiDR WebRTC Gateway, GENBAND Media Server, GENBAND S3 SBC, Media Application Servers, Border Control Points, Session Border Controller, VoIP Clients, Radisys, Vidyo Portal

Protocols and Standarts: TCP/IP, UDP, SIP, H323, MGCP, RTP, DNS, DHCP, VPN, SMPP, MM7, WEBRTC… etc.

Java Script, HTML5, UI

Network Tools: LAN/WAN and voice tracing and access tools, Solarwinds, Citrix

Operating Systems: Windows XP, Windows 7, Windows 8.1, Windows 10, Windows Server family, RHEL Enterprise

Virtualization Platforms: VmWare, Red Hat KVM

Project Management & Call Center implementations: Jira, Salesforce, IBM Clarify

DSLAM : Corecess, Alcatel, Huawei, Nec DSLAM series

Wimax: Alvarion infrastructures

Routers: Cisco 3xxx Series, 72xx Series and Routing protocols

UCM: Cisco UCM, Nortel UCM, Genband UCM,

Switches: Cisco Catalyst enterprise series

Firewalls: Cisco firewalls and Juniper

Exchange: Nortel DMS 10, 100 series, Siemens S12 series

Phones : Cisco, Avaya, Polycom, Alcatel, Grandstream, Yealink, Snom, LG, Nortel.

Bulk MMS, SMS Firewall: Mitel Products

Professional Experience

GENBAND / NETAS

IP MMS Platform Design & Solution Architect April 2012 – Current

Working closely with Genband Customers, GENBAND Product Line Managers to match customer requirements for all GENBAND Product portfolios.

Working with deployment teams and customer network engineers to define deployment models and to plan integration details.

Applied business and technical analytical skills to analyze, identify the business requirements. Designed Cisco IP Telephony solutions by translating business requirements into project plans. Delivered complex technical solutions including planning, development, and roll-out of converged systems

Working with Customers for PoC (Proof of Concept) and Acceptance tests.

Publishing PoC and Acceptance test plans for Customers

Strong working knowledge Cisco IP Telephony product such as Cisco Unified Communications Manager, Unity Connection, SRST, Call Manager Express, Cisco IP Communicator and other related products

Organizing and lecturing “Media Applications” training to Genband Support Team

Projects

EXPERiUS AS, Media Application Servers (MAS), MEP, WEBRTC, SMS Firewall, Bulk MMS: My Primary role is to define customer requirements and implementing correct solutions into customer networks. Also providing PoC and performing acceptance test with customer engineers so closely. Here are some customers which I worked before.

Brasil Telefonica, BTSpain, PLDT Pilipinas, KOPTI Japan, Embratel Telecom (Brasil, BSKYB USA, Dubai Telecom, Fiji Vodafone, Neotel, NWtel, Telecom Italy, Uztel (Uztel is one of Telecom Operator from Uzbekistan), Turkcell Turkey, Superonline Turkey, YORK University USA, MVT USA, Vodafone Turkey, Century Link- Denver CO.

GENBAND / NETAS

GPS Senior Technical Support Engineer Dec 2010 – April 2012

Worked with global telecom giants (Verizon “USA”, Cypress “USA”, Clearwire “USA”, ShawCable “USA”, Brithish Telecom “UK, SPAIN”, Telefonica “SPAIN”, UPC “Netherlands”, Optus “Australia, Dacom “South Korea”, Etc.. )

Consulting and leading a team of support engineers.

Escalation management and 7/24 service insurance for telecom operators using voice / IP services.

NORTEL / NETAS

GPS Senior Technical Support Engineer June 2007 – Dec 2010

Gateway GPS team leadership.

Management of maintenance windows.

Troubleshooting, monitoring, following, managing all reported customer cases

Testing verifying, providing and delivering patches to customers.

Providing and Consulting Nortel GTS technical support teams in all regions.

Projects

Telefonica Spain, Worked closely with Customer engineers and Nortel Local Team, 4 months at 2009

ELKOTEK MUHENDISLIK VE DANISMANLIK A.S.

Project Engineer, Call Center Coordinator, Networking Engineer Aug 2003 – June 2007

Supervised call center agents, Set targets for call center, Ensured targets are met by call center agents

Conducted interactive sessions with the customers to facilitate the product buying and recommended the best service products. Conducted market research to analyze the demands of the people.

Worked on WAN&LAN, Wimax and WiFi Projects

Projects

Providing project management and installation support for Residence DSLAM and Call Shop infrastructure of new Telecom operators in Turkey (Superonline, Rocktel, Dogan Online.)

Installing Internet Service Providers (ISP’s) POP sites and Network Peering for customers

Installing Veraz Networks Media Gateways for Borusan Telekom.

Alvarion Wimax, WiFi infrastructure installation, VoIP products and signaling for Turk Telekom

NETTEK AG TEKNOLOJILERI Ltd. Sti.

Project Technical Coordinator, Networking Engineer April 2001 – Aug 2003

Responsible with Wan Projects and Voice over Frame Relay & IP Projects, Aytemiz Petrol WAN Network infrastructure installing and support.

CYBERSOFT ENF. TEK. Ltd. Sti.

System Support Engineer Feb 1999 – March 2000

Responsible with software code & Hardware Support of Systems, Education of TAX Office Personal, Vedop Project Support, installing Server and SQL Database

TURK TELEKOM A.S.

Field Engineer Sep 1998 – Jan 1999

Radio link, DMS Telephone Exchange ( Netaş Dicle, Elif, Siemens Anadolu, Alcatel Levent ) GSM Base Station, Modem and Databank systems

Certifications

Certifications

ADSL (Asymetric Digitel subscriber Line June 2004), I-GATE 4000 (Media Gateway Specialist-May 2005), CASS B-MAX FDD (Certified Alvarion System Specialist-Feb 2006), WiMAX (Installing and Implementations-Feb 2006)

Languages

English : Fluent

Turkish : Native

REFERENCES:

Ashish MATHUR; Director Product Strategy at Mitel, Mobile: 240-***-**** 301-***-****

Robert KILONZO; Sr. Ops. Specialist Genband, Mobile: +44-773******* e-mail: ac0cik@r.postjobfree.com

Bilig Ordos OYUN; Senior Consulting System Engineer at GENBAND, Mobile : 240-***-**** e-mail: ac0cik@r.postjobfree.com

Recep TOPCU; Professional services Manager at NETAS, Mobile : 0-533-***-**-** - 0-553-***-**** e-mail: ac0cik@r.postjobfree.com

Korhan SAHIN; Regional Solutions Engineer at Avaya, Mobile:+90-532-******* e-mail: ac0cik@r.postjobfree.com

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