Microsoft Office (MS Word, Excel, PowerPoint, and MS Outlook)

SAMIRA SAMUEL JOHN ** Avenue SW

Mob : 403-***-**** Calgary, AB

Email: ac0cgo@r.postjobfree.com

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ACHIEVEMENTS

Certificate of Appreciation –

NSCC International Limited –

Abu Dhabi, UAE – 2017

Best Employee of the Year –

Golden Tulip Nizwa Hotel,

Oman – 2006

Certificate of Achievement

to Golden Tulip Nizwa Hotel’s

Staff for support of the Oman

– U.S. Field Artillery Seminar,

Oman – 2006

PROFESSIONAL

DEVELOPMENT

Certificate in “Microsoft

PowerPoint 2010” Computer

Training upgrade, CIWA,

Calgary – 2017

Certificate in “Microsoft

Excel 2010” Computer

Training upgrade, CIWA,

Calgary – 2017

Certificate in “Goldres

International Training”

(Worldwide online booking for

Hotels), The Golden Tulip

Enterprise Training Academy

– 2006

1 Year Diploma in “Basics of

Computer” (Microsoft

Window (MS Word, Excel,

PowerPoint, Corel Draw, Urdu

In-Page) – 2001

Nineteen years’ experience in various departments and Industries right from Receptionist to Office Administrator. Highly motivated, goal oriented and a self-starter. Confident, committed, intelligent and able to communicate successfully at all levels. Open to new challenges which help to achieve all the goals set.

WORK EXPERIENCE

Administrator – Tendering Department March 2015 – Jan 2017 NSCC International Limited – Abu Dhabi, UAE

Expedited handling of telephonic enquiries in a courteous and efficient manner.

Registered tender enquiries (new & existing) in NetSuite/CRM software.

Registered all incoming and outgoing correspondence manual and electronic and ensured to assign an internal reference number to each correspondence and that assigned number has been entered into the appropriate register.

Maintained a register for all controlled documents, prepared transmittal according to a distribution list.

Maintained a list of all files including active & completed tenders and projects.

Prepared quotations, purchase orders, hotel bookings, car rentals

& flight bookings as per given instruction.

Maintained database (contact person’s details and important documents).

Administrator – International Business June 2009 – Feb 2015 NSCC International Limited – Abu Dhabi, UAE

Assisted in administration for the International Business Department in order to organize and collate key information, documents, reports and general correspondences.

Assisted in research, development and marketing needs where required.

Coordinated, prepared and executed all Business related travel schedules, documentation and bookings.

Coordinated with clients to ensure smooth communication and the projection of a positive image of the company.

Provided general administration support to ensure meticulous organization in the department and so that the Manager - International Business is supported efficiency in term of administration and in term of prequalification Documentation.

Frequented interaction with colleagues, clients and Manager to maintain the smooth flow and tangibility of information.

Maintained database (contact person’s details and important documents).

Reservation & Sales Coordinator Feb 2008 – May 2009 Arabia Felix Tourism, UAE

Organized hotel bookings with meal plan packages and tour’s guide.

Arranged logistics included domestic / international flights, and Excursion (Desert Safari, Mountain Safari, and Dhow Cruise).

Co-ordinated with accounts department on the follow up of payments.

Prepared daily quality control report for managing director. SAMIRA SAMUEL JOHN 26 Avenue SW

Mob : 403-***-**** Calgary, AB

Email: ac0cgo@r.postjobfree.com

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EDUCATION

MCS (Master in Computer

Science), American

International University,

Pakistan

BCS (Bachelor in Computer

Science), American

International University,

Pakistan

Intermediate (in Humanities

Stream), Board of

Intermediate and Secondary

Education, Pakistan

LANGUAGE

English, Urdu, Punjabi

REFERENCES

Available upon request

Project Assistant July 2007 – Jan 2008

Agriteam Canada Consulting (Sohip Project), Pakistan – (System Oriented Health Investment Program Based on “CIDA” Canada)

Assisted the project director in order to maintain annual plans of Project, TORs (terms of reference) and activities etc.

Maintained director’s calendar, setup director’s travel arrangements.

Arranged hotel bookings and entertainment arrangement for organization visitors.

Organized events (e.g. conferences, seminars and workshops).

Maintained database (contact person’s details and important documents).

Arranged weekly staff’s meeting, prepared agenda as well as note down the minutes of the meetings and circulate them through email to inter-department and report to Head office in Canada. Front Office Acting In-charge March 2006 – Sep 2006 Golden Tulip Nizwa Hotel, Oman

Attended daily morning briefing with General Manager to inform the previous day’s functions & complains and brief for the present day.

Issued internal memos for upcoming events / activities / circulars etc.

Arranged events e.g., VVIP check-in, delegations check-in, conferences and convocations.

Prepared meal packages as well as promotional packages. Front Office Supervisor Sep 2004 – Feb 2006

Golden Tulip Nizwa Hotel, Oman

Stayed up-to-date on room rates, packages, discounts.

Daily checked on reservations and assisted the reservationists in order to avoid any mistake.

Developed a thorough knowledge to posting of bills and meals.

Prepared group arrival forecast for the coming month.

Issued and controlled the requisitions for department.

Prepared front office’ staff duty roster shift wise, salary sheet, and compensatory off.

Receptionist/ Reservationist June 2003 – Aug 2004

Golden Tulip Nizwa Hotel, Oman

Expedited handling of all telephonic calls in a courteous and efficient manner.

Made a daily reservation count for arrivals and departures.

Compiled and file all reservations according to date.

Prepared daily report of check-in and check-out. Receptionist / Administrator July 1998 – May 2003

Madeeha’s Bridal Studio, Pakistan

Answered incoming calls and customer inquiries.

Prepared reservations and daily appointments accordingly.

Handled guest problems and complains.

Prepared daily cash report, issued and control of products for the organization.

Contact this candidate