Eduardo Yus

*** ***** ******* ****** 703-***-****

Arlington, VA 22205 ac0cg5@r.postjobfree.com

Objective

To obtain a challenging technical position that will allow me to apply my noted experience, organizational skills, attention to detail and independent work habits as a network administrator, member of an IT team or related disciplines.

Technical Experience

Operating Systems: Hands on knowledge of Windows operating systems – Server, Terminal and Desktop.

Applications: Installation, operation and troubleshooting of various software including, but not limited to: Active Directory, Exchange/Outlook, Microsoft Office, Adobe Acrobat DC, Google Chrome, Internet Explorer, GoldMine CRM, Title Express, ASANA, Antivirus, Firewalls, Crystal Reports, Microsoft Project, Spiceworks, SAGE accounting, QuickBooks and Visio. Also, various Network Management, Remote Access, Remote Control, Tools, Utilities and Cloud Services.

Hardware: Experience selecting, procuring, configuring, installing, maintaining, repairing and upgrading: Personal Desktop Systems, Laptops, Servers, Firewalls, Routers, Printers, Print Servers and all types of peripherals. Extensive experience with Premise Wiring and distribution hardware. Installation and Configuration of various brands of Networking equipment.

Telephone: Experience installing, programming, maintaining and repairing: 3COM NBX IP Telephony, Executone IDS, Vodavi DHS and ShoreTel Systems, as well as Single and Multi-Line Telephone, Fax and IP Telephony Equipment.

Service Team Management: Lead a team of Help Desk and support technicians in identifying, diagnosing and remedying problems.

End User Support: Design, develop, review and deploy process, standards and guidelines to ensure high quality, consistent service levels. Including break/fix, system rollout, replacement and user training.

Compliance: Developed and Implemented Policies and Procedures to align organization with government and industry’s Best Practices.

Project Management: Years of experience managing all kinds of projects of various sizes and scopes to include evaluation, procurement, analysis, vendor and contract management, deployment, tracking and execution.

Vendor Management: Experience with managing multiple outsourced service providers. Negotiation of contracts and SLA’s.

Employment History

Elm Street Management - Monarch Title, Inc. – McLean, VA 10/13 - Present

Vice President of Compliance and Regulation

The position supported corporate operations by ensuring compliance measures were met from various regulations across disciplines of IT, Accounting, Operations and Human Resources. Multiple digital systems and services were identified and implemented to improve operational efficiencies and achieve compliance.

Elm Street Management – McLean, VA 04/07 – 10/13

Managing Director of IT Services - Director of IT - Chief Technology Officer

Elm Street was created as a separate company comprised of key members of Monarch Title. Provided all IT related and Telecom services to Monarch, as well as to a dozen or so additional clients. Had to deal with a variety of systems and legacy hardware configurations in multiple verticals.

Monarch Title, Inc. – McLean, VA 04/04 – 04/07

Systems Administrator

Support, troubleshoot, upgrade, maintain and problem-solve Monarch’s voice and data Information Technology infrastructure, including Computers, Servers, Networking Equipment, Phone System and Software for Headquarters and 8 Branch offices.

Applications & Systems Engineering – Fairfax, VA 04/03 – 04/04

IT Contractor (concurrent)

As a member of ASE’s IT Support team, Implemented, Configured, Maintained and Managed a variety of systems and solutions to multiple clients in the DC metro area.

PC-NET-Services – Arlington, VA 04/03 – 04/04

Independent IT Contractor

Provided various IT Services to multiple clients as an independent contractor.

Synergy Networks, Inc. – Vienna, VA 04/00 – 04/03

Network Engineer (concurrent)

As a member of Synergy’s “Network Services” Division, Installed and Supported client’s internal systems (Including Server, Workstation, Printers, Firewalls, IP Telephony Systems).

Synergy Networks, Inc. – Vienna, VA 10/96 – 04/03

VP of Operations / VP Internal Systems

Supported 35 user IntraNetware, Windows NT 4.0 & Windows 2000 LAN/WAN with Windows XP/NT/2000/98 clients.

Responsible for configuring, planning, implementing, training and supporting all client workstations, servers, cabling, networking, telephone, cellular, paging and alarm systems.

Member of “Open Book Management” (OBM) steering committee, responsible for coordinating and implementing the technical and business aspects of the OBM program.

Conducted business process and workflow analysis, documentation, evaluation and re-design.

Interfaced and coordinated efforts with various external “Partner” organizations.

Comlink, Inc. – Falls Church, VA 1992 - 1996

Operations Manager

Managed multiple business areas of a cabling installation firm, especially: Workflow, Billing, Customer Interface, Database and Accounting System and Financial Planning.

Comlink, Inc. – Falls Church, VA 1989 - 1992

Cable Infrastructure Designer

Conducted site surveys with potential and existing customers to evaluate needs, design and propose solutions, negotiate contracts and oversee installation of cable systems.

Comlink, Inc. – Falls Church, VA 1986 - 1989

Cable Installation Technician - Foreman - Lead Foreman

Installation of low voltage cabling systems for Data, Voice and/or Video. Experienced with most cable types including CAT-3, CAT-5, Coax, Twinax, Fiber, IBM Type, Infrared, etc.

Managed and supervised crews of installation technicians.

Comlink, Inc. – Falls Church, VA 1986 - 1996

“Resident IT Guy”

I was in charge or involved in anything that had to do with our Computer or Telephone Systems.

Education

Professional development and training courses in several areas including:

Technical: Computer Science, PASCAL, COBOL, Digital Electronics, NetWare Administration, IP Telephony, Microsoft Bootcamp, Crystal Reports and various computer application software training.

Business: Project Management, Business Literacy, Developing a Collaborative Work Environment, Effective Communications, Conflict Resolution, Documenting Workflow, “Open Book Management” and “Master of Business Dynamics”.

Capabilities

Ability to work collaboratively and effectively with diverse colleagues, and clients

Self-starter and capable of working independently.

Languages

Fluent in Reading, Writing and Speaking Spanish.

Notes

Dates for different positions within Comlink, Inc. are approximate.

Professional and personal references provided upon request.

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