Manager Customer Service

Administrative/Office Manager

Qualifications Profile

Innovative, dynamic, and performance-focused professional with broad-based experience in office administration, organizational leadership, and customer service within diverse industries. Demonstrate adeptness in developing strategic initiatives to streamline work processes to ensure organizational and business growth. Possess strong interpersonal, problem-solving, and communication skills. Display knowledge of Microsoft Office Suite (Word, Excel, and Outlook).

Areas of Expertise

Business Improvement ~ Operational Management ~ Product Development ~ Site Management

Staff and Resource Administration ~ Process Optimization

Professional Experience

Double O Cattle Farm Carthage, TN

Owner/Manager 2004–Present

Generate comprehensive spreadsheets and herd management files, as well as manage the purchasing of equipment for farm safety

Provide expert oversight to the identification of new growth opportunities through various educational programs

Update cow and calf herd records within registered cattle registration

Proficiently operated herd by utilizing and implementing programs

Generated sales increase through various markets and trends research, thus boosting profitability

Velocity Express Fogelsville, PA

Administrative Coordinator 2001–2003

Rendered assistance to secretarial and administrative tasks in support to operations managers and drivers

Actively communicated with customer to maintain customer satisfaction and retention

Took charge of processing all accounts receivable and data entry for invoice accuracy

Oversaw incoming calls and correspondence for all daily operations

Pitt-Ohio Express Trucking Co Center Valley, PA

Administrative Operations/Shipping Assistant 1996–2001

Handled the preparation of manifests for drivers, while ensuring adherence of each shipment to hazardous materials (HazMat) standards

Guaranteed that all carriers provided appropriate documentation, and worked closely with the dock supervisor in addressing inquiries and discrepancies

Provided assistance with customer pickups and daily shipping needs to significantly boost profitability

Functioned as liaison between the front office and operation dock manager

Rendered assistance with proper coding of hazardous material bills of ladings to ensure smooth overnight delivery

Comfort Suites of Bethlehem Bethlehem, PA

Office Manager

Steered efforts in managing and identifying monthly operational budget

Provided complete and accurate payroll and human resource files

Carried out training and supervision of front desk clerks and night auditors

Efficiently managed and updated reservation database for the incoming and upcoming guest visits

Identified and analyzed guest complaints to guarantee improvement in customer retention

Provided supervision to daily operation of 125-room hotel; as well as administered front office staff of 10

Contributed in preparing weekly employee schedule, daily operation reports, and monthly budget, as well as participated in weekly staff meetings

Hilton of Allentown Allentown, PA

Reservation Manager/Front Office Assistant Manager/Corporate Account Executive

Efficiently assisted the director of sales in handling contract rates and future sales

Took part in maintaining the operating budget and coordinating biweekly payroll

Collaborated with travel agent with special needs on rooms and rates

Assumed full accountability in maintaining reservation database, answering all inquiries, and maximizing room revenue

Audited and monitored daily revenue for three separate divisions within the facility, such as rooms, banquet, and bar and restaurant

Established a policy and training manual, while facilitating training to new employees

Supervised the front office operations of 225 hotel guest rooms with 8 banquet rooms, which included forecasting, budget administration, daily report drafting, front office clerk scheduling, and biweekly payroll creation

Developed and implemented a new tier program for sales and revenue growth

Other Experience

University of Tennessee/Smith County Extension Office Carthage, TN

Program Assistant 2006–2008

Education

Associate of Arts in Business Administration Allentown Business School Allentown, PA

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