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Customer Service, Research Analyst, appointment setter. Patient Servic

Location:
Arlington, TX
Posted:
May 16, 2017

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Resume:

Evelyn Bracamonte

Arlington, TX *****

ac0cfn@r.postjobfree.com - 682-***-****

To obtain a position that will draw upon my education, work experience while

providing the opportunity to contribute to an organization success.

Authorized to work in the US for any employer

WORK EXPERIENCE

Patient Services Representative

A to Z Pediatric Therapy - North Richland Hills, TX - 2014 to Present

1. Indexing new patient paper work.

2. Coding and Scanning

3. Making Referral Calls. (Intake Report)

4. Insurance Verification.

5. Making Reminding calls for (Well visit, Hearing Screening/Scheduling

6. Translations over the phone and at Patient House if is needed.

7. Welcome Text.

8. Scheduling Initial Evaluations.

9. Handling Spanish Medical Records Request.

10. ER Eligibility Run once a month. (PRN)

Temporary Job

Care and Care Insurance - Fort Worth, TX - 2013 to 2013

1. Appointment Setter.

Research Analyst

Collection Calls - Plano, TX - 2013 to 2013

2. Verification of Employment and Phone Numbers Verification as requested by clients.

3. Resolving In and Outbound Calls.

Assist the Hospital Community

Dell Services/BCBS of Rhode Island - Providence, RI - 2006 to 2011

1. Resolve Claim Issues pertaining to payment discrepancies and billing, research and resolved

customer questions, and complains.

2. Assist the Hospital Community through dedicated time to adjust and resolved claims issues.

3. Maintain tracking and logging records, responsible for all levels of HIPPA, including properly adjusting

claims based on knowledge of covered benefits, insurance and provider contracts.

4. Ensures accurate and timely payment of claims to meet or exceed Customer Service Level.

EDUCATION

Computer Ed Institute in Medical Administrative Assistant

High School Diploma - Woonsocket, RI

Medical Terminology

HIPPA Awareness Training Program

Specialized Training.

Inter Plan Programs Training, Medical Terminology, Customer Service Training (AECR), IMSP, Blue Lyncs, Facets, Book Manager, Library Reader Lotus Notes, TLO System, SQ7, Manta.com, Microsoft Outlook, Microsoft Excel, Power Point.

CERTIFICATIONS/LICENSES

Hearing Screener

September 2016 to 2021

ADDITIONAL INFORMATION

Summary of Skills.

Customer Service with more than 5 years of Experience.

Healthcare Professional with 5 years of claims processing knowledge.

Detail oriented with strong multitasking and abilities to work well under pressure.

Extremely dependable with strong commitment customer satisfaction and quality outcomes.

Excellent decision maker, well organized, resourceful, and work well independently.

References Available Upon Request



Contact this candidate