Customer Service Manager
Resume:
Kenosha, WI *****
Phone 262-***-****
Kyle J. Pfaff
Objective
Work experience
To use my 20+ years of work experience and 10+ years of management and supervisory skills to work with a strong and growing company. I would like to use my experience to help with creative and innovative ideas to help improve processes and production.
09/16-present
SPEEDWAY CORP
-store manager trainiee
-hire and train associates
-recieve vendors, stock, maintain inventory control, process billing
-customer service, cashier, cash control
03/15-08/16
MEIJERS DC
-selector
-load/unload trailers. ensure properly buillt pallets and wrapped securely for delivery
-keep docks and trailers clean
-work safely and team builder
-use for powered pallet jacks, mid riders, cherry pickers etc.
06/14-03/15
MARTIN AND SONS ROOFING
-Tear offs
-Shingle
-Clean-up
04/14-06/14
LAKE GENEVA PAINTING PROS
-Prep work for painting
-Detail Painting
01/14 – 04/14
GA Precision – Franklin, WI
CNC Operator
•Load / Unload raw material
•Clean tools on mill before starting shift
•Check finished material for defects
•Gage parts
•Quality inspection at End Of Line
•Packaging finished material into Gaylord, and filling out required paper work. Ex: (MIR, routing info)
•Heat Treat Operator
•Facility Maintenance – Painting, Cleaning, Polishing Floors
2012 – 2014
Shilo Industries – Kenosha, WI
CNC OPERATOR
•Load / Unload raw material
•Clean tools on mill before starting shift
•Check finished material for defects
•Gage parts
•Quality inspection at End Of Line
•Packaging finished material into Gaylord, and filling out required paper work. Ex: (MIR, routing info)
•Heat Treat Operator
•Facility Maintenance – Painting, Cleaning, Polishing Floors
2010 – 2012
CVS - Kenosha, WI
Store Manager
* Setup new store to prepare for grand opening
* Manage total store operations per company guidelines
* Exceeded sales goals in first year of operations
* Met operation goals per profit/loss
2008 - 2010
J.C. Penney - Kenosha, WI
Supervisor – Menswear & Sporting Goods Departments
1996 - 2007 Jewel-Osco (bought out by Pick-n-Save 2007)
Co-Manager - Milwaukee
•Provide customer service
•Team with GM to manage all store operations
•Implement all standards outlined by Jewel Foods designed to attract, train, manage and retain employees
•Initiate unique selling situations to increase sales, attract new customers as well as increase satisfaction of existing customers
•Oversee store operations & supervision of 200+ employees
•Hire & oversee new employee training & simulation into team positions
•Directly impact store profits by teaming with all department heads to manage merchandising, payroll, shrink and supplies
•Manage all payables & receivables for the store as part of Profit & Loss responsibility.
Specific Jewel Stores impacted as co-manager
07/2002 Mequon
•Teamed with departments heads and employees to initiate a plan that Increased customer service level from 80% to 96%
•Assisted in increasing sales from a $92,000 average to over $100,000 weekly average.
•Reduced shrink to company average for all departments; one of the only Milwaukee area stores to achieve these numbers.
•Reduced grocery inventory levels to improve bottom line numbers in grocery department.
08/2000 to 2002 Franklin
•Hire and train employees to help increase stock levels and customer service levels to attract and retain business.
•Certified forklift operator & trainer.
•Help reduce inventory levels thereby reducing shrink levels.
•Worked with department heads to help reduce costs & supplies.
•Trainer for Jewels assistant manger training program.
•Helped to improved Jewels standings within the community by meeting with local schools, and businesses.
•1998 – 2000 Assistant Manager-3 Jewel locations
•Responsibilities:
•Working with and training employees to help improve productivity levels and create a positive, pleasant work environment.
•Maintain inventory levels on shelves; by order writing and being aware of out of stock conditions.
•Map display settings and build displays for sales circulars.
•Manage scheduling, payroll, training, motivation and discipline of employees.
Accomplishments as Assistant Manager:
•Chosen to set-up and “Grand Open” 2 new Jewel Stores.
•Attended numerous training classes to help improve my skills and communicate better with department heads and employees.
1993 - 1996 Pick-N-Save Kenosha, WI
Grocery Stocker
Education
1995 Graduated Tremper High School Kenosha, WI
General Education
•Honor Roll (2) years.
1996 -1998 UW Parkside
References:
•Mike Vargas – Friend
•Amy Mckee – Friend
•John Perry – Co-Worker / Owner Johns Floor 2 Ceiling
Contact this candidate