Job Position: Human Resources Generalist

Professional Summary

Dedicated and goal-oriented professional, offering excellent capability in hiring, training, and coordinating. Excelling at evaluating performances and delegating appropriate tasks and projects to staff while ensuring compliance with company policies and procedures. Proven ability in performing needs assessments and gathering appropriate documents to assess efficiency and analyze processes. Tenacious leader with strong capacity to utilize organizational and analytical capabilities to predict and solve problems that maximize bottom-line results. Technically savvy. Well-versed in using MS Office applications.

Related Experience

Staff Training and Development

●Demonstrated expertise in scheduling, hiring and firing employees by identifying and resolving employee concerns and developing a satisfying work environment

●Reduced employee turnover by 7%, and increased the number of applicants by 24%

●Oversaw the staffing of 6 different positions and directly recruited, interviewed, and selected qualified applicants.

●Trained managers monthly on proper handling of schedules, accounting, and various office duties.

●Effectively trained staff with regard to cashiering, cooking, and career development.

●Conducted weekly reviews on activities of technicians in order to ensure compliance with quality and safety procedures, reducing injuries in the area to less than 2 a year.

Coordination and Leadership

●Organized and prioritized daily tasks and projects of other staff in accordance with allotted deadlines.

●Oversaw/Directed/Led negotiation with vendors, and generated sales through strategic advertising of product at restaurant, switching to different brands of product, reorganizing menu, and creation of sales promotions.

●Resolved customer concerns by applying customer service techniques, reducing complaints by 23%.

General Operations Management

●Applied inventory management skills to monitor and sustain acceptable levels of supplies and materials while adhering to shipping deadlines.

●Ensured the completion of inventory, deposits, and records. (Expand here, people really like this area)

Work History and Key Achievements

Member Services-Health Equity- Draper, UT 2016-2017

Successfully acquired and developed new member relations. Maintained a personal NPS score of 60% or higher.

Maintained and filed accurate documentation on member accounts.

Defused irate and successfully retained customers by offering options, solutions and health benefits.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. First Call Resolution is 80% or higher.

Counseled members on Flex Spending Accounts, Health Saving Accounts, Dependent Card Reimbursement Accounts and Health Reimbursement Arrangement.

Personal Percentage of Agent hire has been a consistent 80% or higher.

Managed the escalated service concerns received from members to departments and managers.

Researched more complex issues regarding account setups and accounting

Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.

Process Technician - IM Flash Technologies, LLC - Lehi, UT 2007–2016

●Promoted Process Technician in 2016.

●Promoted from Operator to Manufacturing Technician in 2009.

●Expertly monitored rapids, DNS, Verigies, C1D, Coinstackers,Nickel/palladium, Rudolph, Param, Scopes, and JV tools and was chosen to be trained in 18 different types of tools within Wet Process and Probe areas.

●Participated in my area’s Quality Team and helped suggest and implement new initiatives.

●Trained team members to write Quality Deviation Documents. To be able to determine procedures to avoid scrap wafers and excursions in Probe area. This helped identify issues sooner reducing excursion and scrap by 1.2 %.

●Tracked errors in shipping process due to mislabeling of shipped product.

●Implemented labeling carriers transferring out going product carriers and carrier product shipped in which reduced mis-ships from 14 lots to 2 lots a year.

●Weekly presentation to the team members of goals on reducing scrap wafers and excursions. This helped put awareness on our goal of reducing scrap wafers and excursions to get feedback on cause in feedback on procedures need to reduce human and tool error that causes scrap and excursions.

Campaigning Intern - Hyer for Congress Campaign - Provo, UT Fall 2010

●Actively participated in media strategy meetings and public communication, and served as representative for the campaign at community events.

●Contributed to the design of 3000 pamphlets and generation of 150 contacts on a daily basis.

●Supervised the groups of volunteers of 9.

●Marketing

●Customer service

●Documentation

General Manager - Rocky Mountain Drive Inn - Provo, UT 2003–2007

●Successfully obtained more than 50% increase in sales through the establishment of objectives and development of action plans.

●Played a key role in generated up to 450,000 a year for the restaurant.

●Progressively decrease turn over by 35% and 14% reduction in food cost.

Education

Bachelor of Arts in Political Science - Utah Valley University, Orem, UT Dec 2011

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