Customer Service Representative
Resume:
Savannah V. Martin
San Antonio, TX *8227
************@*******.***
PROFILE
To obtain a position of responsibilities that utilizes my skills and experience and keen to work in an environment where I can enrich my knowledge. EXPERIENCE
Customer Service Representative, Xerox; San Antonio, Texas Jan 2014-Nov 2014
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs. Sales Associates, Charlotte Russe; San Antonio, Texas Nov 2013-Mar 2014
• Specialty fashion retailer Charlotte Russe.
• Charlotte Russe sales associates perform various tasks relating to customer service and product merchandising.
• Sales associates also control the fitting rooms, assemble product displays, and maintain store cleanliness.
Customer Service Representative, Afni; San Antonio, Texas Dec 2012-Jul 2013
• Build and maintain rapport with customers.
• Identify customer needs; review and update activity on account.
• Resolve customer issues in a prompt, professional and friendly manner.
• Provide Tier 1 technical support.
• Promote and sell products and services.
Financial Aid Representative, Alamo Colleges; San Antonio, Texas Feb 2010-May 2012
• Provide information to students regarding financial aid program requirements and pro- cedures.
• Evaluate documented financial need.
• Accept financial aid applications, forms; review for completeness, accuracy; verify in- formation reported on student applications to determine eligibility for awards; screen applications; review student folders, transcripts, test scores, and process. Education
University of Texas at San Antonio 2012-Current
Northwest Vista College-2009-2012
• Associates in Art, 2015
SKILLS
Adobe, Adobe Photoshop, Internet, MS Excel, MS Internet Explorer, MS Office, MS Outlook, MS Power Point, MS Word, Oracle
REFERENCES
Matthew Hitchcock
USAA, San Antonio, Texas
Project Manager
***********@*****.***
Patricia G. Cantu
US Army, Fort Sam Houston, Texas
Training Management Specialist
********.*.*****.***@****.***
Contact this candidate