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ELISA PIERINI

https://www.linkedin.com/in/elisa-pierini • Wheatley Heights, New York 11798 ac0cev@r.postjobfree.com • 631-***-**** (W/H)

Dedicated customer and quality focused executive who provides energetic, visionary, and effective leadership to drive business process, productivity and efficiencies. QUALIFICATIONS PROFILE

Project Management: Solid track record leading operations, program development, and large-scale projects. Talent to implement critical project management (PMP) and other quality/Six Sigma theories throughout project life cycle. Matrixes manage account relations in a complex organization. Multi-task in critical fast-paced environments.

HR Training & Development: Extensive experience in training and resource management. In-depth command of HR strategic solutions to improve critical business outcomes Collaborates with business clients and shared services HR organization to ensure a unified HR delivery approach. Instructed, evaluated, and coached staff through major organizational changes, mergers, and acquisitions. Society for Human Resource Management – Senior Certified Professional (SHRM-SCP).

Team Building & Strategic Leadership: Proven skills leading cross-functional teams throughout complete project lifecycle. Focused on continuous improvement and team building management philosophies. Excellent interpersonal and communication talents with solid presentation, facilitation and negotiation skills. Quality solutions to the team environment with ability to coach and mentor team. PROFESSIONAL EXPERIENCE

CITIBANK / CITICORP – North America 1985 to June 2016 CITIBANK TRAINING AND DEVELOPMENT, NA. LIC, NEW YORK Senior Project Manager, VP (2013 to 2016)

Assigned to manage implementations of training programs and projects within Citi Learning North America. Key Achievements:

Ø Prepared training budget for programs managed within 10% allowable variance, and successfully executed against learning objectives and success measures identified. Ø Provided leadership on the development of programs, by working with business leaders to analyze training needs, understand business strategy, and identify organizational impacts and objectives for the development of KPIs to support new training, or to modify and improve existing programs Ø Managed support teams within learning and development organization to partner with business sponsors on validation on statement of works, and the design and development of training materials that meet effective use of adult learning methods.

Ø Evaluated instructor and participant performance levels, and the effectiveness of training programs through the development of effective measurement tools against KSAOs and SWOT analysis activities performed CITIBANK RETAIL BANK OPERATIONS, NA. LIC, NEW YORK Senior Project Manager, VP (2003 to 2013)

Assigned to manage and direct strategic projects for North America/Global Operations and Technology groups. Key Achievements:

Ø Managed projects to enhancement teller application that resulted in the reduction of paper generation and 25% increased productivity

Ø Managed vendor relationships, facilitated vendor pricing and contract negotiations that resulted cost reduction of $1MM

Ø Cultivated cohesive business partnerships and alliances to achieve critical business objectives, while coaching and mentoring staff of business analyst/project managers to perform at acceptable level Ø Projects implemented realized $2MM in cost benefit to organization with increased productivity of 20%. Managed projects within budget and within acceptable time frame ELISA PIERINI

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Financial Center Area Operations Manager, VP (1999 to 2002) (2002 to 2003) Appointed to orchestrate all phases of operations and control processes for 12 financial centers within the Western Queens area: identified and selected candidates for key operations positions while managing overall staff performance. Devised and executed tactical plans and supported key initiatives to support operational improvements. Oversaw fraud control, sales and revenue expansion efforts. Synchronized distribution logistics, service quality, and systems implementations. Provided directives for policies and procedures. Key Achievements: Ø Managed team of 150 branch and support personnel while responsible for compensation/performance and other HR related activities

Ø Executed implementation of MSA program and performed audit and operational reviews to ensure operational performance levels were maintained. Achieved 99% pass rate on corporate audits Ø Implemented zero level defect processes successfully by standardizing processes using best practices Ø Pioneered development and execution of highly effective quality/customer service initiatives that led to significant improvement in customer experience, satisfaction and loyalty EAB Conversion Project Manager, VP (2001)

Contributed to Citibank North America Financial Center Operations initiatives including European American Bank Acquisition and Strategic Projects. Conducted needs analysis regarding products, procedures, and process gaps on bank conversion project. Managed and directed all phases of project implementation, including user testing of new hardware and software installations, as well as conversion software releases. Reviewed and prepared installation procedures, staff communications, and training materials for rollout to Citi. Reviewed and authorized business requirements and design/spec documents. Key Achievements:

Ø Conducted detailed gap analysis; identified and recommended critical strategies regarding acquisition implementation process

Ø Partnered with development, testing, training, and business team representatives to develop and distribute quality products

RBS / Y2K Project Manager, AVP- Systems Integration & Training (1995 to 1999) Appointed as critical liaison and team leader for Y2K project team. Coordinated all training and communication efforts, and designed pilot process to steer complete project implementation into marketplace. Managed cross-functional teams within a matrix-structured organization. Partnered with training representatives to design screen flows and content for Relationship Banking System training materials. Teamed up with CGIN, Product Design and Development, NBS Command Center technicians to ensure integrity of database, software and development. Prepared monthly reporting. Key Achievements: Ø Point person for all key business areas spanning national scope; provide training for all project phases, and reviewed business objectives and performance results before, during, and after pilot Ø Played an integral role in developing training and communications regarding Y2K project Prior Citibank Experience includes:

Personal Banker/Financial Center Manager (1994-1995) National Conversion Project Manager (1992-1994)

Training HR Manager (1991-1992)

Conversion Training Manager / Conversion Training Specialist (1988-1991) EDUCATIONAL BACKGROUND

FORMAL TRAINING/CERTIFICATION PROFESSIONAL TRAINING TECHNICAL SKILLS Society for Human Resource Management -

Senior Certified Professional (SHRM- SCP)

Project Management Professional (PMP)

(Certification in progress)

SUNY EMPIRE STATE COLLEGE – Syracuse,

New York

B.S. Management (in progress)

Project Management Institute

System Development Life Cycle (SDLC)Methodology

Human Resource Management

Service and Sales

System Development

Ethics and Diversity

Quality (DMAIC)

Windows and Mac OS; MS

Office (Word, Excel, Access,

PowerPoint), MS Project, Visio,

PeopleSoft

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