Technical Support Customer

RUTH DUCASSE

Lake Worth, FL ***** 561-***-**** *************@*****.***

Summary

• More than 960 hours of experience in office setting

• Proficient in Microsoft Word, Excel, and PowerPoint

• Fluent in English and Creole

• Accurate typist with the ability to work under pressure Education

Palm Beach State College, Lake Worth, FL

AS Paralegal 2015

Internship

Pierre St. Jean Law Office, West Palm Beach, FL 8/2015 to 10/2015

• Greeted clients, answered the phone

• Transcribed and filed legal documents

• Scheduled appointments and E-filed pleadings

Experience

Lyle Masnikoff & Associates West Palm Beach, FL 10/2016 to 3/2017 File Clerk/Translator

• Answered phone and filed the pleadings

• Translated for the Haitian clients

• Assisted paralegal with PIP and Workers Comp claims Palm Beach County Court House, West Palm Beach, FL 7/2013 to 3/2014 Clerk & Comptroller File Clerk in Legal Service Department

• Typed Foreclosure notices and indexed inventory for legal cases

• Scanned all documents to assist Legal Secretary

• Transitioned from Volunteer Position to a paid position Teleperformance Calling Center, Boca Raton, FL 10/2015 to 05/2016 Technical Support for Microsoft

• Answered phone and assisted customers with software installation

• Trouble shooting software

GBS Enterprises, Deerfield Beach, FL 5/2014 to 3/2015 Technician Processor

• Answered phones

• Registered customer warranty plan and filed customer damage claims

• Follow-up with customer and preformed cost analysis on product warranty

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