Josephine A. Winfrey, MA~PHR

SUMMARY OF QUALIFICATIONS

10+ YEARS OF PROGRESSIVE HUMAN RESOURCE EXPERIENCE

• Training & Employee Development

• Counseling & Conflict Resolution

• Compensation & Benefits Management

• Policy & Procedure Development

• Employment Law & Compliance

• Multi-Site Management

PROFESSIONAL EXPERIENCE

Newark Community Health Centers, Inc. 2014 – 2017

Senior Manager, Patient Administration Services

• Support employee groups (Providers, Call Center, Clinical Staff) through risk management, human resources, quality assurance and employee relations.

• Handle grievances and investigations into employee relations issues.

• Responsible for the development and implementation of company policies and procedures.

• Facilitate year end performance appraisal reviews.

• Direct staffing initiatives and oversee onboarding, orientation, and initial training processes.

• Responsible for managing Internship and Volunteer Programs from interview to completion.

• Consult and advise upper management on employee trends (CEO, CFO, CMO, COO). Bright Horizons Family Solutions 2011 – 2013

Human Resources Manager

• Provided regional support to educational employees at multiple sites.

• Assisted managers with intervention and conflict resolutions, performance plans, and compensation analysis and strategies.

• Established collaborative working relationships with Leadership and Faculty members.

• Coordinated with the Operations team to initiate and implement succession planning sessions.

• Directed and developed recruitment and training initiatives, including analysis and suggested areas of impact. Pfizer, Inc. 2002 – 2011

Retiree Relations Advisor, Global HR Communications

• Managed all communications for entire retiree population of Pfizer worldwide (27,000+), including all acquired companies such as Warner Lambert and Pharmacia.

• Handled vendor management of Retiree website developer.

• Served as an Advisor to upper management on retiree issues.

• Coordinated information sessions and corporate activities.

• Compiled quarterly newsletter.

Benefit Analyst, Health & Welfare Administration

• Managed retiree medical eligibility, enrollment, and claims processing for Pfizer and Warner Lambert colleagues.

• Calculated and determined eligibility for retiree medical.

• Processed all Medicare requests.

• Managed vendor processes.

HR Generalist, Consumer Healthcare Division

• Responsible for providing HR services to 500 Field Sales Representatives including staffing, retention, orientation, and employee relations.

• Managed and maintained organizational charts and headcount reports to accurately reflect reporting relationships.

• Produced reports as necessary to support diversity initiatives.

• Tracked and monitored the performance evaluation appraisal process.

• Processed HR People Soft transactions.

• Developed a working knowledge of all Pfizer applications, i.e.: Impromptu, People Soft, E-room, XMS, and Convergys.

McDonald’s Corporation 1998 - 2002

Human Resources Manager

• Provided multi-site HR management to a culturally and functionally diverse workforce of professional, technical, clerical, and operational employees.

• Developed and implemented policies and procedures in accordance with federal and state employment laws.

• Managed training for on-site supervisors.

• Oversaw employee recruitment initiatives and succession planning. EDUCATION

MA - Strategic Communication & Leadership ~ Seton Hall University BS - Human Resource Management ~ Bloomfield College AS – Accounting ~ Essex County College

PROFESSIONAL CERTIFICATIONS & AFFILIATIONS

• Professional in Human Resources (PHR) from HRCI, Inc.

• Society for Human Resources Management Certified Professional (SHRM-CP)

• Diversity Training Certificate ~ Bloomfield College

Contact this candidate