Project Manager Management

WAYNE E. DOUGHTY

ac0cbj@r.postjobfree.com 303-***-****

LinkedIn Profile: https://www.linkedin.com/in/wayne-doughty-8a30933

Project Manager

OBJECTIVES:

To utilize my experience, leadership, and management ability in a challenging IT environment.

TECHNICAL AREAS of EXPERTISE:

CA Service Desk, CMDB, Clarity, TEC, NetView, AIX, UNIX, Windows, ServiceNow, (TCPIP, SNA, Firewalls, DMX, Routers), RACF, IBM Tivoli, BMC, Remedy, (z/OS, OS390, MVS, Jes2/3, VM), HTML, Technical Writing, SharePoint, Visio, Microsoft Project, Microsoft Excel, TSO/JCL, COBOL, C+, Assembler, Microsoft Visual C# .NET, Enterprise Command Consulting, TBSM NetCool Omnibus, SQL, VTAM

PROCESSES AREAS of EXPERTISE:

Project Management (SDLC, AGILE, SCRUM, VelociQ) methodologies, ITIL, Statement of Work (SOW), (Incident, Knowledge and Configuration Management), Systems Integration, Technology Assessment, (Risk, Issue, Capacity and Software Asset Management), Business Systems Management, Leadership, Training, Mentoring and Employee Development, Change Management, PMO, Process Modeling, Pre-Sales and Post-Sales support, Communication and Presentation Skills, PMP expected 2017

PROFESSIONAL EXPERIENCE:

Xceed Group Phoenix AZ 03/2016 – 04/30/17

Project Manager

Working as a Project Manager for numerous concurrent Infrastructure implementations to outsourced Xceed clients. The projects consisted of server (virtual and physical), application builds and decommissions in test, development and production environments.

Doughty Consulting Arvada CO 02/2015 – 02/2016

CEO

Consulted on an independent basis for commercial and residential customers implementing, modifying and customizing small IT office environments.

Wipro Broomfield CO 11/2013 – 01/2015

Sr. Project Manager ITSM and Governance

Managed successful ITSM service transition engagements for external customers whose whole data centers were being outsourced and transitioned to Wipro.

Supported best practice operations for ITIL V3 processes and process maps that comprised of Access, Capacity, Change, Configuration Management, Incident, Knowledge, Request, Release and Deployment, Service Catalog and Software Asset Management following process maps based on ITIL best practices.

Enabled customer’s access to more mature ITIL processes and tools at Wipro which generated approximately $1.5 Million in revenue for 2014 working with Global team members and Stakeholders.

Project managed the development of onboarding the company’s new and existing clients and manage the scanning process for auto discovery of the Software Assets and Configuration items which is still in current use today.

First Data Corporation Greenwood Village CO 9/2009 – 3/2013

Technical/Project Manager

Modeled product/customer service views (using the CA Service Desk CMDB) to succinctly capture the information for the Command Center to show when components of the service had failed and provided a visual display to assist in the rapid assessment of troubleshooting; generated trouble tickets using CA Service Desk, and Notification to support personnel using Alarm Point.

WAYNE E. DOUGHTY ac0cbj@r.postjobfree.com 303-***-****

Project managed the development and integration of the Configuration Management Data Base (CMDB) with Tivoli Netcool to reduce mean time to recovery by utilizing automation and the Configuration Items (CIs) relationships that was built into the CMDB for customer notification and incident notification.

Project managed the development and integration of Configuration Items and relationships in the CMDB for better Incident, Change, and Problem management.

Glotel Highlands Ranch CO 6/2008 – 11/2008

Technical Project Manager

Consulted on an independent basis for implementation and rollouts projects.

Executed the rollout of Prognosis automation/monitoring tool for console and network operations on UNIX and Windows servers.

Helped save VISA over 1.5 million per year in software license fees by converging the servers.

IBM Numerous Locations 8/2000 – 8/2007

Roles and responsibilities included project management, pre and post sales support and deployment strategies (ECC and Tivoli suite of products were based on SOA methodology), Enterprise Command/Data Center consulting and infrastructure strategy and implementation, Tivoli service delivery, computer operations management, command center, data center and call center consolidations. These included, but were not exclusive to SOA, relocation planning and implementations, network management (TCP/IP, SNA, and security), z/OS System Programming in multi-system environments as listed below:

Technical Consultant/Project Manager

American Express – Project Manager – Phoenix, AZ

Provided technical assistance and project management consulting for the Business Initiatives at a major credit card company, analyzed the IBM, home grown software, IBM NON-Standard software, redundant, and back level mainframe software.

Reduced software licensing costs to the corporation and also a possible consolidation of data centers that amassed a savings of over $3 million per year.

Project Manager

WAMU – Project Manager – numerous areas

Performed Mutual Loan Finance Center upgrades at a major bank. The overall project was Server, Workstation, ThinkPad, and Printer upgrades at 8 different sites nationwide.

Provided on site PM support, and was responsible for onsite staff. The size of the sites varied from as few as 20 workstations to as many as 200 DELL workstations.

Produced a measurable increase in response time for quicker customer support and business services, which made an immeasurable boost in morale.

Project Manager

IBM – Project Manager – Denver, CO

Project managed the development of an IBM strategic direction tool, performed the framework for data center transformations to include IBM Tivoli Business Systems Manager (TBSM) V2.1 in the Event Monitoring and Management Design EMMD V3 methodology. This has brought in millions of $ of service work to IBM.

Manager

IBM – Service Delivery Manager – Arvada, CO

Led a team of operators and IGS/Tivoli consultants to ensure successful TBSM implementations and customizations at numerous customer environments. Duties included personal and HR management for the members of the team as well as resource and budget planning.

EDUCATION, CERTIFICATIONS and US. MILITARY

Course work - IBM, STK and First Data Technical, Consulting and Management Training

Project Management Professional Certification - Expected 5/2016

Computer Information Systems- Bachelors of Science

ITIL V3 Foundation

Certified SCRUM Master

WAYNE E. DOUGHTY ac0cbj@r.postjobfree.com 303-***-****

HIPAA

United States of America Air Force - Veteran

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