Shelly Marie Elnicky
Santa Barbara, CA 93111
Objective: Administrative Clerical Assistant Manager Executive Assistant Experience
Osteostrong Assistant Manager 2015-2017
Helped to launch the Santa Barbara franchise
Introduced all members to program and program benefits Trained 20-25 members per day on Bio-Density/Impact Simulator Machine Daily Operations: Sales, Booked/Confirmed Daily Appointments, Payment Processing The Eagle Inn Front Desk Concierge 2012-2015 Booked rooms via phone, email, & fax
Closed out sales of guests and reconciled end-of-day books Hands on customer service daily
Greeting of guests while checking in/out
Assisted in kitchen/Achieved cleanliness certificate Curves for Women General Manager 2005-2012
Hiring/Training/Scheduling/Managing a staff of up to 35 employees In Charge of Accounts Payable/Receivables
Inventory Evaluation (Current Members, New Members, Member Retention Analysis) Head Curves-Package Sales Associate (Relay all information to other Curves employees) Training employees on operations, new sales promotions/corporate training programs Implemented and Attended corporate training programs over the course of 10 years Hands on Customer Service Daily (90-120 members a day) Installed/Implemented/Trained staff on Curves OS Software Curves for Women Assitant Manager 2003-2005
Curves Package Sales
Hiring/Training new employees
Training employees on operations, new sales promotions/corporate training programs. Employee Scheduling/Calculating Payroll
Curves for Women Fitness Technician 2002-2003
Curves Package Sales
Training customers on Fitness Equipment
Weight & Measurement (Customer Evaluations)
Front Desk/Phones/Booking/Confirming Appointments
Greeting all members daily
Hands on customer service daily
Industry Involvement Goleta Chamber of Commerce, Curves for Women, LLC. 3 Curves corporate training programs - 3 certifications earned E: **************@*****.***