Elyse Archer

***** ******* *** ****.

Unit **

Chatsworth, California 91311

ac0c9n@r.postjobfree.com

818-***-**** Cell

A customer service oriented Retail Professional who enhances strong merchandising and sales skills. With 15+ years in the retail field and the ability to identify opportunities to increase revenue by developing and implementing business action plans.

Bed Bath and Beyond 2004-2016

Customer Service Manager, Thousand Oaks, CA

2010-2011

Train, mentor and develop associates to enhance their customer service and sales skills

Manage University Training Schedule

Execute promotions and company based campaigns

Resolve any customer service issues within the store

Prepare merchandise shipments to other stores and/or customers

Control shrink through customer service and training

Follow up on associates and their training

Department Manager, Canoga Park, CA

2004-2009

2011- 2016

Train, mentor and develop both cashiers and associates to enhance their customer service and sales skills

Manage daily cash control by preparing daily deposits and change orders

Manage payroll by preparing daily and weekly sales staff schedules

Direct sales floor activities by driving sales and exceeding sales budgets

Execute merchandising standards according to the department plan o grams

Manage inventory control by weekly ordering and weekly display walks

Control shrink through monthly department audits

Cost Plus World Market 2000-2004

General Manager, Northridge, CA

Train, mentor and develop managers and associates to enhance their customer service and sales skills

Manage daily cash control by preparing daily deposits and change orders

Manage payroll by preparing daily and weekly sales staff schedules

Direct sales floor activities by driving sales and exceeding sales budgets

Execute merchandising standards according to the department plan o grams

Manage inventory control by weekly ordering

Control shrink through monthly department audits and monthly P&L reports

Set, trained and developed staff with 4 different new store openings in 2 different states

Trained and developed new store managers within the district

Robinson?s May 1994-2000

Area Sales Manager, Canoga Park, CA

Managed Men?s Furnishing Department(approx. 3.5 mil/yr)

Hire, train and develop staff

Manage payroll by preparing daily and weekly sales staff schedules

Direct sales floor activities

Developed ongoing customer relationships by providing excellent customer service

Education:

Casa Loma College

Vocational Nursing

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