EDUCATIONAL BACKGROUND

Certificate received

Board/University

Year

Bachelor Degree

Bangalore University

2014

KNOWLEDGE ACQUIRED

FIELD

INSTITUTION

PERIOD

Computer Applications

East point college of management, Bangalore, India

2011 - 2014

ACCOUNTING and FINANCE

UNIVERSITY FELIX HOUPHOUET BOIGNY OF COCODY, ABIDJAN, IVORY COAST

2008 -2010

PROFESSIONAL BACKGROUND

COMPANY / INSTITUTION

OCCUPATION-REFERENCES

YEAR

ETELECONNECT MANILA,PHILIPPINES

FRENCH BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE

September 2015 – September 2016

AMPLEXOR (EX-EUROSCRIPT India Private Limited)

FRENCH TRANSLATOR

QUALITY ANALYST

June 2014 – June 2015

TELEPERFORMANCE

Greenfield

French bilingual technical support representative

Since November 2016

ADDITIONAL INFORMATIONS

PERSONAL PROFILE

I am quite at ease dealing with directory assistance and customer care. Ensuring myself that customers get the proper guidance and service with the utmost courtesy is what I do best.

I also have a good experience and skills as French Translator and quality analyst for several years.

As of now working as a technical support representative : I assist customers setting up their products and troubleshoot them in an efficient and courtesy way to meet customer satisfaction and meet the company vision

French native

Fluent in English as I spent 4 years in India

Familiar with Canadian customers and tradition

Team player and responsible

Internet skills and good use of online tools.

Good Communication, understanding and problem-solving skills

Good knowledge of computer applications (C, C++, VBA, C#, JAVA).

Good computer skills (A+, N+, HTLM, CSS, MS Office, Troubleshooting)

CHARACTER REFERENCES

Mr Ezechiel Adjibou

Former Team leader

French Translator and CSR

Bilingual Agent

Amplexor, Chennai, India

Contact number: +918*********

Mr Charles Damien

Former team leader

Bilingual Agent

E-Teleconnect, Inc. Manila, Philippines.

Contact number: +639*********

Contact this candidate