ARUN SAJAN

India, Kerala

Mobile No.91-94-96-958***

Email id: ac0c49@r.postjobfree.com

Objective: To work with a progressive organization in which I can contribute my management & technical skills and at the same time achieve the organizational objectives with the attribute of time, quality and discipline. Obtain a responsibility-providing job that will challenge more of my capabilities. To be part of a company that believes in its people and promotes their growth and development.

Educational Attainment:

Degree in Hotel Management and catering technology.

MBA IN HR&Marketing

Work Experience:

Manager Sales & Marketing

Lakes & Lagoons Alleppey June-2015 to till date

Handling B2B/B2C Sales for domestic and inbound.

Managed a team of 4 professionals & reported to GM as well myself.

Represented for IITM (Pune) Iitt-16 (BOM), SATTE-16 (DEL), KTM-16 (Kerala), Iitt-17 (BOM), SATTE-17 (DEL) & Itb Berlin 2017.

Key Result areas:

Sales, Marketing: Implementing competitive strategies to develop new markets and achieve pre-set targets.

Promoting the rooms, food and beverage outlets, conference facilities and the tour packages for entire hotels in the chain

Maintaining the average room revenue and the occupancy percentage as budgeted.

Manage Key accounts and interacting with clients at various levels.

Identifying new areas for business promotion

Initiating corporate & agency tie ups at the local, national and International level

Complete responsibility of a guest during his entire stay in the hotel

Increase room nights through major corporate and Travel agent tie-ups.

Brand Building: Organizing promotional events and activities for increasing the sales and market share.

Planning and organizing food festivals, events etc. and promoting the food and beverage outlets of the hotels.

Relationship Management: Building and maintaining healthy business relationships with both internal and external customers.

Ensuring complete guest satisfaction with the highest standard of service

Organizing P R Parties, events and Get together for Corporate and Travel Agents

Man Management: Ensuring Staff strength at sales & marketing and supporting them to achieve their individual as well as company’s targets.

Manage and control entire operations of departments.

Distribution Management: Expansion of marketing network in the assigned territory for promoting our property.

Previous Employment History

Front Office Manager cum Manager Sales & Marketing

The Classik Fort hotel Poonithura Cochin May-2013to May-2015

A hotel marketing manager proposes and implements a full suite of marketing strategies to build awareness about the hotel and promote customer loyalty.

Marketing efforts typically include print and electronic advertisements that target former guests and also attempt to attract new clientele.

Primary responsibility as a hotel marketing manager is making sure people know about the hotel, its amenities and services.

A good relationship with online ots.

An effective communication skills to the customers and the cooperates.

Keep a good relationship with all the customers.

Asst.Sales and Marketing Manager October-2012-May-2013

Royal Residency Kakkanad,Cochin India

Meet new clients to get more business.

Close the cal’s with a limit of discount whether the both parties can’t suffer.

Take in charge of MOD weekly.

Make a client survey.

Satisfaction of guest will most important for ours.

Asst.Sales and Marketing Manager October-2011-MAY 2012 Palette Education consultants Bengaluru India

Front Office Assistant cum Supervisor May2010- August2011

Al Liwan Suites, Doha Qatar

Duties and Responsibilities:

Take in charge of a duty manager.

Coordination of external services.

Coordination with sales and marketing as well reservations.

Coordination with other departments.

Guest needs will satisfy within moments of time.

Satisfaction of guest will most important for ours.

Front Office Supervisor July2009- April2010

Harbour View Residency Cochin India

Take in charge of supervisor

Take charge of quantities of guest based on purpose of visit

Preparation of duty schedules and juniors

Coordination of external services.

Work Experience:

Room Attendant December 2007-May 2009

Arabian Park Hotel, Dubai UAE

Duties and Responsibilities:

changing bed linen and towels

making beds, vacuuming floors

replacing stocks of guest supplies such as shampoo and soap

Re-stocking drinks in the mini-bar

Ensuring the cleanliness and standard of the hotel and meet the expectations of the guests

Food & Beverage Attendant August 2005-November 2005

The MuthootPlazaTrivandrum, India

Duties and Responsibilities:

Greeting and welcoming the guests

Taking orders from the guests and serving the foods.

Setting the table with cutlery, serviettes and condiments before start of meals

Seat the guests when they arrive, take their orders and serve food and beverages.

Responsible in familiarizing the menu and recommend dishes, drinks and wines when taking orders

Clear used cutlery and replace table settings when guest leave

Serve individual portions or dishes and refill drinks when requested.

Training & Seminar Attended

Guest Complaint Handling April 19, 2008

Wafi Pyramids, Dubai UAE

Telephone Etiquette May 26, 2008

Wafi Pyramids, Dubai UAE

Body Language

Wafi Pyramids, Dubai UAE June 13, 2008

Key Skills:

Ability to work hard and to a high standard organization, good team working skills, ability to work under pressures and meet deadlines, a polite and helpful manner when dealing with guests. Experienced in managing, motivating and organizing people. Highly motivated and possess excellent interpersonal, verbal and written communication skills. Excellent in time management skills and has multitasking skills. Computer literate in MS Word, MS Excel and Internet. Has strong quantitative skills and fast learner. Costumer service oriented.

Personal Skill:

Desire for self improvement.

Team – Player.

Motivated, spirited and creative performer.

Strengths:

Dedication to work.

Friendly nature.

An excellent team player.

Organizing and program execution capabilities.

Good analytical and decision making skills.

Excellent interpersonal and people management skills.

Personal Information:

Date of Birth: May 20, 1987

Civil Status: Married

Nationality: Indian

Passport No: N9878371

Date of issue 12/07/2016

Date of Expiry 11/07/2026

Father Name Sajan V.R

Permanent Address

Arun villa

Elimullumplackal (po)

Payyanamon, konni

Pathanamthitta (district)

Kerala, India

Software Expertise:

Opera,Hot Soft,Win Hms,Infinity,Syscon

Declaration:

I hereby declare that the above information is correct and complete to the best of my knowledge and belief.

Place:Alleppey

Date: ArunSajan

Present the ability to work hard and to a high

Contact this candidate