Nagendra

ac0c3h@r.postjobfree.com

716-***-****

Nagendra Patchipulusu

Professional Summary:

6+ years of IT experience of which, 4 years of experience in Salesforce.com CRM platform using Visualforce, Apex classes with substantial experience in Salesforce.com administration, operational analytics, andquality assurance with emphasis on process improvement. Experience in scope, design, testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Developer and administrator.

Designing of custom Objects, custom fields, Role based Page layouts, custom Tabs, custom Reports, Report folders, Report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, ApexClasses, Controllers & Triggers, and various other components as per the client and application require-ments.

Work experience in Custom Integration of Outbound Messages, Work Flow&Approvals, Reports, Custom Ob-jects and Tabs, Email Services, Security Controls, Custom Application, Sandbox data loading.

Implemented Security and Sharing Rules at Object, Field and Record levels, custom Roles, Roles Hierarchy and Permission Sets.

Worked with Lightning Connect for pulling data real-time.

Created Summary Reports, Matrix Reports, Pie Charts and Dashboards to assist the business team.

Installed Apps from AppExchange, Configured and maintained user Security Permissions in compliance with organizational needs.

Having knowledge on Community Development.

Support and training new end users and business users of the salesforce.com application.

Experience in analyzing the business requirements to design onsalesforce.com platform by designing the re-quired entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups,Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.

Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.

Having knowledge in gathering documents and requirements.

Worked on SF1 Application.

Proficiency in Object Oriented Languages like C++, Java, Servlets and other Java technologies and also Fa-miliar with AJAX and JQuery.

Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

Excellent communication and inter-personal skill, accustomed to working in both large and small team environments.

Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large and small Team Project.

Experience in working with Eclipse IDE and Force.com Plug-in environment.

Technical Skill set:

Force.com Tools

Force.com Eclipse IDE, Apex Data Loader, Force.com Apex

Explorer, Force.com Migration Tool, Force.com Excel Connector

and AJAX Toolkit

Integration Tools

Workflows and Approvals, Custom objects, custom Labels and

tabs, Dashboards, Roles, Security, Field updates, Reports,

AppExchange Package & Custom Application and Sandbox and

data loading

Languages

Apex, C, Java

Web Technologies

HTML, XHTML, CSS, XML, Java script

Database

Oracle, SQL Server and MYSQL

Application Tools

Eclipse 3.4, Force.com IDE, MS Office, Data Loader,

Apex Explorer

IDE and Editors

Eclipse, My Eclipse and Force.com Eclipse IDE

Office Tools

Microsoft Project, MS Visual Source Safe, MS Visio,MS

Office

Platforms

Windows NT /2000 /XP Pro / Vista /2003 /2008, UNIX/Linux

Education :

Master- 3.24 GPA - 'Software Engineering' International Technological University, San Jose, California

Bachelor - 70% - 'Computer Science of Engineering' JBIET College, HYD, INDIA.

Project Summary:

Client: IDEXX Labs,

Location: Westbrook, Maine

Role: Salesforce Admin

Period: May 2016 - Jan 2017

Responsibilities:

Responsible to maintain the team, and suggesting them in technical aspects.

Responsible to maintain a projects as a Scrum Master.

Responsible to interact with clients and assigning work to offshore team.

Having Experiencing on gathering requirements, and creating BRDS

Responsible to set up meetings with clients to get business requirements.

Responsible for delivering project in a time given to maintain hours allocated by clients.

Responsibility on taking release, using change set, flowsum (SF AppExchange).

Maintained Monthly release, weekly release .

Worked on Visual force pages to create new pages as per business requirments.

Used HTML5, CSS styles and tage to give improments to pages created.

Created profiled and implemented Object and field level security to hide critical information on the profile.

Co ordinated with CPQ team.

Having knowledge on case management and SFDC Console.

Having Knowledge on Entitlement and customer data.

Responsible for design reviews and code reviews.

Created Territory Assignment Rules.

Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementing.

Designed, implemented and deployed Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Developed workflows and used Process Builder to automate manual processes.

Used Salesforce Chatter to provide real time notifications of changes in Accounts, Leads and Opportunities to help sales and service teams to be more efficient

Creating new users and maintain access permissions settings and profiles.

Developed Batch class to pull the asset information on to asset for easy reporting

I Performed the roles of Salesforce.com Analyst/Administrator in the organization.

Responsible for designing the solutions that meets the business needs for customer services application.

Defined the scope of the project based on the gathered business requirements including documentation of constraints, assumptions, business impacts, project risks and scope exclusions.

Configuring Email-2-Case customizing the service cloud for various business support groups.

Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Client - Live Oak Bank (Nov 2015 – May 2016)

Location- Wilmington, NC

Role- Salesforce Consulting

Responsibilities:

Helped to create new Salesforce applications for a variety of sales projects

Responsibility on taking release, using change set

Assisted the administrator in troubleshooting and solving problems.

Developed reports, dashboards, and processes to continuously monitor data quality and integrity

Onsite point of contact for salesforce for the inside sales team

Managed ongoing support request and administrative needs of users

Configuration and administration of Salesforce.com enterprise editions

Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.

Created training materials based on business requirements.

Manage support tickets and enhancements with AppExchange partners such as Flowsum and Prodlymover and Map Anything

Defined the scope of the project based on the gathered business requirements including documentation of constraints, assumptions, business impacts, project risks and scope exclusions.

Configuring Email-2-Case customizing the service cloud for various business support groups.

Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Configured page layouts, workflows, document templates, record types, & data fields.

Keep up-to-date on technology trends, developments & best practices

Develop and execute multiple Inbound Marketing strategies which have resulted in 400% growth

Client: First Data Hagerstown, MD

Role: Salesfroce Consulting

Period: Aug 2014 – Oct 2015

Responsibilities:

Developed various Custom Objects, Tabs, Components and Visualforce Pages.

Worked on customer portal security settings for limited visibility.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Worked with Lightning Connect for Salesforce Apps to access external data.

Worked with Multi-Currency, Multilanguage, and Product & Price book set-ups.

Created page layouts and record types.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users

Developed complex functionalities using APEX, VF and JavaScript where appropriate.

Used Data loader to make bulk upload of client data.

Defined lookup and master- detail relationships on the objects and created junction objects to establish connectivity among objects.

Created page layouts, search layouts to organize fields, custom links, related lists, and other compo-nents on a record detail and edit pages.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Created profiles and implemented Object and field level security to hide critical information on the pro-file users.

Built custom buttons to send emails on demand.

Configuring Email-2-Case customizing the service cloud for various business support groups.

Environment:

Saleforce.com platform, Apex, Data Loader, HTML, Java Script, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes (Developer sandbox, Configuration only, Full sandbox) Eclipse IDE Plug-in, Windows XP.

Client: Kotak Mahindra, India

Role: SQL Admin

Period: Apr 2012 – Nov 2013

Kotak Mahindra is one of India's leading financial organizations, offering a wide range of financial services from commercial banking, to stock broking, to mutual funds, to life insurance, to investment banking and the financial needs of individuals and corporate.

Responsibilities:

Resolved database space issues by sizing Table spaces, data files, and log files in Oracle.

Preparing database schema, data insertions and retrievals, procedures, triggers, scripts and queries with abilities to prioritize and operate proactively.

Involved in loading sample data, generating development setup and preparing documentation with data accuracy to provide as and when required.

Create or propose technical solutions when faced with a new complex systems design or process issue, where little or no precedent exists.

Drive documentation for processes and improvements to streamline and optimize work performed

Involved in database schema creations and data insertions and retrievals

Wrote procedures, triggers, scripts, and queries & Loading sample data.

Created DEV setup and involved in documentation & tested entire system and functionality.

Environment:

SQL Server 2000/2005, Advanced Windows Server 2009/03, AIX, T-SQL, PL/SQL,OEM, SSIS, SSRS, SSAS, LINQ.

Client: ICICI, India

Role: Software Engineer

Period: Jan 2011 – Mar 2012

As a member of QA team, analyzed and tested Account Maintenance system. This Clint\Server application is designed to maintain customer accounts and support the business functions and financial transactions.

Responsibilities:

Developed detailed Test Plans and Test Cases in Test Director and executed them

Participated in Business Analysis, Requirement Analysis and Data Analysis

Test Cases were designed based on Use-Cases and Requirements in Test Director

Maintained requirements in Test Director and requirements are traced to Test Cases in Test Director

Performed GUI, Functional, System-Integration and Regression testing

Extensively used SQL for data integrity testing at the backend

Investigated Software defects and interacted with Analysts to resolve technical issues

Involved in analysis and study of functional specifications for the enhancement of existing functionality

Conducted Smoke testing on new versions

Maintained and Troubles hooted Network and its problems in the testing environment

Responsible for System Testing, Regression Testing and Acceptance Testing

Tested User Interface inconsistency and application functionality

Recommending continuous process improvement, maintain QA standards and artifacts

Environment:

Windows 2000, Test Director, Java, Java script, ASP, HTML, SQL Server 2000, MS-Word, MS-Excel, MS-Project.

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