BEN STEVISON

Garner, NC ***** 919-***-**** ac0c3g@r.postjobfree.com

DATA CENTER OPERATIONS

Hardworking Professional Jr. System Administrator seeking a career in a technical environment.

Responsible team player with outstanding interpersonal skills and very detail oriented.

Strong grasp of computer systems, assorted operating systems, numerous applications and mixed platforms

Expertise

Systems and Network Administration

System Security, Backup and Recovery

Server Administration and Repair

Mixed-Platform Environments

Technical Infrastructure

(LAN/WAN/VPN/NOC)

Manage call distribution (Avaya/Aspect)

Workstation Installation/Configuration

Open-Source Tools

User Training and Support

Active Directory Administration

Ticketing systems

(Heat/VSM/Remedy)

Validation of mfg./lab equipment

Education

TechSkills IT Training

• A+ and Net+, MCP, MCSA, DCSE, Lenovo Certs

Technology Summary

Networking: TCP/IP, DNS, DHCP, VPN

Tools: VSM, HEAT, Remedy, Avaya, MDM, Remote Desktop, Active Directory, Exchange Server, LANDesk, VMWare, AVG, TrendMicro, McAfee and Symantec Internet Security Suite, Microsoft Office

(2003,07,10,13,16, O365), Imaging Software (Norton Ghost, ImageX, BartPe, Sysprep), VPN Software (Cisco, Entrust, IPass), Checkpoint Firewall, Adobe Suite Operating Systems: Windows (2000, XP, 7, 10), Mac (OSX, IOS) Linux (CentOS, Fedora) Professional Experience

BIOGEN RTP, NC

Data Center Operations, 2014 – February 2017

Application Management: StruxureWare (Six Server DCIM Environment); Data Center Operations Application; Data Center Expert Application; DSView (Three Server Environment - Dashboard for 75+ Appliances Deployed Worldwide)

Global Data Center Readiness and Management: Infrastructure Capacity Management; Project Management and Support; Decommission Management; Cabinet equipment placements, power / cooling management, and intra-rack connectivity; Process Management and Improvement; Work Documentation (ITCD's, PRCD's, and How-To's); Manage and maintain, Data Center Operations owned, servers and appliances; Out of Band Management; IDF Management; Access Control Management; DCIM / CMDB Asset Alignment; Provision Planning and Management; Vendor Management

Hardware Management (Upgrades / Software Patches / Monitoring): 75+ Avocent KVM and Console Appliances, 15+ OpenGear Out of Band Appliances, 40+ UPS, and 1,500+ Rack Mounted PDU's Deployed Worldwide; 9 Application Servers; Hardware Decommissioning

Intermediary Between IT Infrastructure and the Facility/Utility Teams: Coordinate planned maintenance outages between IT and Utilities; Define and convey thorough impact analysis data to all appropriate teams prior to planned outages

IDF Management: Cabinet equipment placements, power management and, intra-rack connectivity; Patch and structured cabling support from user-class network switches to office area jacks

Access Control Management: Data Center Access Control; Data Center Access Auditing and Remediation

DCIM / CMDB Asset Alignment: DCIM / CMDB Integration; Remediate Federated CMDB Discrepancies

Phone Process: Patch and structured cabling support from user-class network switches to office area jacks

Biogen RTP, NC

Field Engineer/Deskside Services, October 2011 to January 2016

Validation and support systems in manufacturing facilities, clean space, laboratories, warehouse and office environment

Use Asset Inventory Management System to allocate, unallocate and make other changes to desktops, laptops and tablets

Install, de-install and setup network equipment in Data Center, MDF and IDF along with patching network cables and ensuring equipment is powered up and working

Repair hardware in desktops, laptops, tablets and mobile phones

Image, test and configure systems using usb drives and network connection both Windows and Apple devices

Install and support software for every department including manufacturing and labs

Support A/V equipment of Audits, meetings, teleconferences and company events

Train users on how to use Work-from-home equipment and software ensuring all software and networking capabilities are functional from a business standpoint Unisys Corp. Raleigh-Fayetteville, NC

Field Technician, March 2007 to February 2011

Support more than 300 end users in a warehouse manufacturing environment both remotely and onsite, assisting help desk and escalating to higher level support when needed, performed multiple new user installs making sure that the user has access to network drives and resources, all software is installed and working correctly, all data and folders from accounts have been backed up and restored (outlook, exchange, user profile)

Supported military emergency services and Honeywell with software, hardware and network issues and performed multiple new user rollouts & tech refreshes

Software, hardware and network troubleshooting for small office environments

Install and setup VPN software and establish a connection (Ipass, Entrust, and check point)

System backups, data transfers and recovery using network resources, external drives. Performed hard drive reimages using network resources and external drives (Norton Ghost, etc.)

Hardware installation, repair, configuring and troubleshooting for Dell, Lenovo, Gateway, and HP Computers and Printers

Responsible for inventory management and insuring parts get back to the manufacturer

Removal of virus, spyware, malware and other malicious threats and instruct how to use the software

Track and manage tickets using tools such as HEAT and Remedy

Contact this candidate