MARK MILLER

613-***-**** ■ ac0c2v@r.postjobfree.com

PROJECT MANAGER

TECHNOLOGY / SOFTWARE / CUSTOMER INFORMATION SYSTEMS Highly driven, Software Project Manager with 17+ years of extensive experience delivering complex software implementations on schedule, within budget, and with a high level of client satisfaction and positive team morale. Excel at liaising between technical and business areas to achieve on specification and within scope project deliverables.

• Eligible for PMP Certification (>15000 hours of project management experience)

• Government Of Canada Security Clearance: Reliability Status

• Project Initiation and Planning

• Project Monitoring and Control

• On time, In-budget, Delivery

• Scope Management

• Risk Management

• Change Management

• Requirements Definition & Analysis

(RFP, SOWs, GAP Analysis)

• Cost-effective Solutions

• Creative Problem Solving

• Team Building & Talent Leadership

• Mentoring and Delegating

• Adaptive Communication

WORK HISTORY

Project Manager February 2013 – December 2016

NorthStar Utilities Solutions (Harris Computer Systems)

• Responsible for managing multiple Utility Billing Customer Information System (CIS) upgrades, supplementary product implementations and back to base professional services. The products and services include web portal, mobile application, report writing, service order, executive information systems, automated workflow procedures and processes, meter data management integrations and customer information system custom modifications

• Responsible for project managing several back to base customer information system (CIS) upgrades simultaneously in a matrix resource organization

• As part of the professional services implementations, the applications that are implemented consist of a Windows platform with SQL Server database and/or Linux platform with IBM Informix database. The application software consists of JAVA and IBM Informix 4GL code base along with additional add on modules that are based on JSP, ASP and XML

• Responsible for implementation methodology rollout and process improvements for web portal product implementations

• Delivery of projects that meet customer expectations on time and on budget

• Development of project plans, charts and schedule deliverables to ensure resources and information required to complete the work are accessible, utilized effectively and efficiently, and with issues being proactively addressed

• Continuously monitor and control risks and scope of the projects, changes to the project deliverables and scheduling issues, while ensuring customer satisfaction, profitability and technical compliance

• Report to Stakeholders and Management weekly on progress of projects, budget actuals and forecastings

Mark Miller 613-***-**** / ac0c2v@r.postjobfree.com Page 2 of 3

• Manage successful project sign off and transitions from Professional Services to ongoing Product Support Services at project closing while ensuring customer acceptance, appropriate project knowledge transfers and archival of project documentation Technical Consultant Manager / Project Manager January 2010 - February 2013 SmartWorks (Harris Computer Systems)

• Managed multiple new name meter data management information system software implementation projects in parallel (7-10), with scope ranging from $250K to $750K per project, with each team consisting of 5 to 7 members

• As part of the professional services implementations, the application that was implemented consisted of an Oracle database with a JAVA code base

• Assisted with sales related activities such as Requests for Proposals, Contracting Scope and Statements of work

• Responsible for managing the Professional Service’s Technical Consultants along with managing multiple meter data management information system implementations in parallel

• Technical Consultant Management responsibilities included professional development management, performance management, resource allocation management, new hire recruiting and onboarding

• Tracked project progress and adjusted schedules to reflect changes in project scope, business requirements, business case, resourcing, funding/budget, internal reorganizations and technical challenges

• Fostered and facilitated open two-way communication among all project stakeholders, including developers, business clients and management

Technical Consultant Manager March 2008 – January 2010 NorthStar Utilities Solutions (Harris Computer Systems)

• Responsible for managing the Professional Service’s Technical Consultants

• Technical Consultant Management responsibilities included professional development management, performance management, resource allocation management, new hire recruiting and onboarding

• Contributed to the Methodology and Knowledge Repository by analyzing and recommending process improvements

• Provided Technical Consultant team leadership, through appropriate decision making, to keep resource project work on track and to ensure that team members had a clear vision of ‘big picture’ for Professional Service’s team

Project Manager June 2005 – March 2010

NorthStar Utilities Solutions (Harris Computer Systems)

• Managed multiple new name custom configurable utility billing customer information system (CIS) software implementations in parallel (7-10), with scope ranging from $250K to $700K per project, with each team consisting of 4 to 7 members

• Assisted with Sales related activities such as Requests for Proposals, On Site Short Listed Presentations, Contracting Scope and Statements of work

• Contributed to the Methodology and Knowledge Repository by analyzing and recommending process improvements

• Managed supplementary back to customer base ‘Add-on’ products for the CIS system. These implementations involved smaller project teams consisting of one to two team members and in which there would be up to 30 – 40 active projects ongoing at one time Mark Miller 613-***-**** / ac0c2v@r.postjobfree.com Page 3 of 3

• Managed the projects from inception to closure with a team composed of a Business Consultant, Application Consultant, Environmental Specialist, Technical Consultants, Data Migration Special, as well as representatives from R&D Team

• Coordinated and managed team meetings, detailed project schedules, critical paths, performance matrices, resource levelling, gate reviews, project dashboards, status reports and risk and support logs

• Led weekly project progress client meetings using progress reports and a review of key project milestones

• Continuously monitored and controlled risks and scope of the projects, changes to the project deliverables and scheduling issues, while ensuring customer satisfaction, profitability and technical compliance

• Reported to Stakeholders and Management weekly on progress of projects, budget actuals and forecastings

• Managed successful project sign off and transitions from Professional Services to ongoing Product Support Services at project closing ensuring customer acceptance, appropriate project knowledge transfers and archival of project documentation

Programmer Analyst April 1999 - June 2005

Harris Computer Systems

• Responsible for delivery of customer data conversions/data transitions from legacy systems to the customer’s new Customer Utility Billing System (CIS). Responsibilities included customer onsite data transformation analyses and data mapping, as per schedule delivery of converted data, data analysis and review with customer

• Responsible for requirements, designing, delivering and supporting customer custom software modifications. IBM Informix 4GL language and Informix Databases were used. Also, as the utility billing product upgraded, then programming and database work were completed via Java and MS SQL Server

• Created methodology and rollout for customer information system (CIS) data conversion Data Integrity and Validation Examinations (DIVE Report). Consisted of over 300 conversion data integrity validation checks with reporting sent, reviewed and discussed with customer

• Responsible for providing technical delivery and support for CIS integrations and interfaces to 3rd party systems like: Meter Reading Systems, Meter Data Management Systems, GIS systems, Bill/Invoice Printers, Cash/Lockbox Bank files

TECHNOLOGY SUMMARY

• Databases/Languages: SQL Server, Oracle, IBM Informix DB, IBM Informix 4GL, JAVA, JSP, ASP

• Operating Systems: Unix, Linux, Windows

• Project Management Tools: MS Project, Bigtime Reporting, Retain Resourcing, JIRA, Confluence

• Microsoft Office: Outlook, Lync, Visio, Excel, OneNote, PowerPoint, SharePoint, Word EDUCATION AND TRAINING

• PMBOK (PMI Preparation Course) 2011

• Enterprise Java Developer Certificate 2005

• Web Design with Active Server Pages 2003

• C++ Data Structures 2002

• Computer Programmer Analyst 1999

• Business Administration 1996

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