Meg Furlan

*** ************ ******, **** *** Kissimmee, FL 34741 407-***-**** ac0c1v@r.postjobfree.com ac0c1v@r.postjobfree.com

CAREER OBJECTIVE

ESL/TESOL Teacher or Coordinator with 25+ years of experience providing thorough and skillful support to all levels of managements and senior executives in companies as well as teenagers, children and young adults. Energetic, adaptable and resourceful TESOL teacher with a proven track record in customer service and international English language teaching, improving the standard of second language acquisition among students through effective and objective teaching methods. Each classroom is a project where people have dreams to communicate better either to have a good position in the company, to study abroad or to travel. I am extremely involved in each project and understand the importance of helping accomplish those dreams. Adapted to changing situations and flexible about working different hours of the day.

CORE COMPETENCIES

Fluent English and Portuguese

CELTA certified

FTBE (Business English) certified

Professional Attitude and Appearance

Classroom planning

Student coaching

Lesson planning

Tailor-made courses and immersions

Business and General English

Hard worker

Customer Service Oriented

Attendance record

PROFESSIONAL EXPERIENCES

VIPKids (Chinese School), Orlando-FL (USA)

ESL Teacher, October 2016 - present

Teaching kids one on one through VIPKIDs' system;

Unique training and demands for the classes;

Making fun, creative classes for the children

AF Idiomas, São Paulo-Brazil

School Owner, Academic Coordinator and ESL Teacher, May 2009 - present

More than 25 years teaching English as a Second Language to Brazilian students in Sao Paulo, Brazil.

Provided individual and group instruction for executives in companies (Managers, CEO's, Supervisors, staff).

Assisted youth in learning the language with very dynamic classes and programs.

Ability to integrate theoretical concepts and practical ideas, and apply them to actual classroom situations.

Extensive experience in living abroad, understanding other cultures.

As a classroom teacher, built rapport with students and families from a wide range of cultural backgrounds.

Created a trusting atmosphere through sensitivity to students' strengths, weaknesses, and personal learning styles.

Developed curriculum appropriate to students' learning abilities and reflected their needs and interests.

Achieved maximum results by breaking down seemingly large learning tasks into meaningful and manageable segments.

Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Park Idiomas, São Paulo-Brazil

Franchise Owner - Academic Coordinator and ESL Teacher, Apr 2004 –Apr 2009

Owned and managed daily operations related to an English Language School, contracts, placements, allocated teachers.

Consistently achieved top sales.

Managed: performance sales and training of teachers hired.

Attended several trainings related to the methodology.

Interacted with big companies' HR departments showing the products for their employees.

UP Language, São Paulo-Brazil

Academic Coordinator and ESL Teacher, May 2001 – Apr 2005

Coordinated the operations of assigned classes by allocating, supervising and evaluating instructors.

Developed and provided curriculum for ESL courses and oversaw special projects (immersion courses, English with special purposes, training).

Taught ESL courses as assigned.

Maintained close contact with HR personnel of companies where we had students to report the outcomes of the course as well as general improvements needed.

Knowledge of ESL general levels and syllabus required for each level.

Skilled in the delegation of responsibility and authority as well as interpersonal relations and in dealing with the public.

Ability to foster a cooperative work environment of ESL students and company staff.

Gathered data, compiled information and prepared reports.

Skilled in the oral and written communication, as well as operation of computers and job related software programs.

Produced students contracts and maintained their files.

Developed and deployed (with a group of teachers) an English immersion course for high executives during weekends in a hotel with specific topics: Presentation and Negotiation (www.englishvillage.com.br)

The English Factory, São Paulo-Brazil

Academic Coordinator and ESL Teacher, May 2001 – Apr 2005

Coordinated the operations of assigned classes by allocating, supervising and evaluating instructors.

Developed and provided curriculum for ESL courses and oversaw special projects (immersion courses, English with special purposes, training).

Taught ESL courses as assigned.

Maintained close contact with HR personnel of companies where we had students to report the outcomes of the course as well as general improvements needed.

Knowledge of ESL general levels and syllabus required for each level.

Placement tests were executed to form groups of the same level.

Managed one of the sites attending teenagers in the afternoon and young adults and executives in the evening.

Arthur Andersen Consulting, São Paulo-Brazil

Administrative Assistant/Supervisor, Mar 1997 - Mar 1999

Responsible for a Knowledge Center to give support to Consultants. The main function of the knowledge sharing position was to help organization-wide knowledge sharing, so that the organization's know-how, information and experience were shared inside and (as appropriate) outside the organization with clients, partners, and stakeholders.

Promoted collaborative tools such as activity rooms to facilitate sharing of ideas and work among internal teams and external partners;

Provided support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting;

Participated in trainings and meetings once a year in Atlanta to share

Helped disseminate information about the organization's knowledge sharing program to internal and external audiences, including organizing knowledge sharing events (such as site visits, interviews), maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of brochures/presentations.

Helped monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities;

Shared experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of case studies;

Ability to communicate with all levels of management and staff establishing straightforward, productive relationships.

AME Eletrônica, São Paulo-Brazil

Bilingual Executive Assistant, Aug 1995 - Feb 1997

Resolved customer complaints regarding sales and service.

Managed all administrative functions for fast paced company.

Scheduled meetings (Outlook), prepared correspondence for executive management and CEO, managed all kinds of paperwork.

Performed personal help for the family of CEO such as administrative issues or payments to be done.

Analyzed and improved office procedure, improving workflow to help others complete their jobs quicker.

Coordinated a variety of special events.

South African Consulate, São Paulo-Brazil

Bilingual Executive Assistant, Sep 1994 - Aug 1995

Provided administrative assistance to the General Consul.

In charge of handling orders related to material and information about South Africa (for students and tourists).

Accompanied visitors from South Africa to Brazilian companies, acting as an interpreter to show how companies in Brazil worked.

Participated in many events assisting the Consul to leverage knowledge about South Africa for young investors and tourists.

Performed personal help for the family of expatriates such as administrative issues or payments to be done, hired maids and other services.

Produtos ROCHE Químicos e Farmacêuticos, São Paulo-Brazil

Bilingual Secretary, Jan 1993 - Sep 1994

Provided direct support to Product Managers at the OTC Department.

Translated documents Portuguese to English.

Provided team meeting summaries.

Prepared managers' correspondences such as letters and memos.

Greeted visitors and employees courteously and catered for their special requests, needs and complaints.

Helped in the interpretation of Portuguese/English visitors.

Rushton & Co. Inc., Oakland, CA-USA,

Administrative/Produce Accountant Assistant, Jun 1989 - Oct 1992

Rushton was a produce broker, I accounted for produce bought by clients and reported information to managers through a system, such as: amount bought, price, inventory, shipment information;

Worked in the Import department as an Administrative Assistant putting together import documentation and organizing shipments abroad;

Contacted distributors, shipment companies to arrange shipments and all documentations;

Started in the company as a receptionist/assistant and helped with important files used by all employees by organizing them and facilitating co-workers' job to find documents;

Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet and database.

ENGESA Engenheiros Especializados / FNV, São Paulo-Brazil

Bilingual Secretary ( Portuguese and English), Jun 1986 – Apr 1989

Typed correspondence such as drafts, internal memos, letters, telex and reports.

Opened, sorted and distributed incoming messages and correspondence.

Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices.

Greeted visitors and directed them to the proper destination.

Recorded, transcribed and distributed minutes of meetings.

Processed travel expenses and reimbursements.

Peróxidos do Brasil, São Paulo-Brazil

Bilingual Receptionist (Portuguese and English), May 1985 – Jun 1986

Greeted visitors and employees courteously and catered for their special requests, needs and complaints.

Answered and forwarded phone calls to appropriate individuals and departments.

Prepared incoming and outgoing mail and packages.

Quickly responded to patient questions and concerns.

Reorganized the reception area which increased overall efficiency by 30%.

Mineração Oriente Novo, São Paulo-Brazil

Typist, Jul 1984-Mar 1985

Ability to type 55WPM;

Excellent telephone conduct.

Performed general office administrative tasks.

Facilitated the administrator's job by performing core administrative and clerical duties in the absence of the secretary.

Typed and organized orders in the Sales Department.

Produced weekly reports on orders entered in the system.

EDUCATION

Uniítalo, São Paulo, Brazil

Bachelor of Art in Education, May 2014

Internship in public and private schools.

ADDITIONAL SKILLS

Proficient in Microsoft Office - loves technology.

Bilingual in Portuguese and English, understands Spanish.

Considered the Franchiser of the Month at Park Idiomas (Best sales).

CELTA Certificate in Teaching English to Speakers of Other Languages - Passed with Grade A.

FCCI Certified - Further Certificate for Teachers of Business English - Passed with distinction.

Teacher at Sunday Church school ages from babies to teenagers. With teenagers, we worked with a lot of discussions and chats about realistic problems nowadays in our society.

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