Customer Service Sales
Resume:
Rachel Chen
**** ******** *** ********, ****** 96817
Cellular: 808-***-**** Email ac0c1s@r.postjobfree.com
OBJECTIVES
To obtain a challenging position that maintains the ambition for rapid growth and continuing knowledge. I am a hard worker and I believe in the hospitality fields is important to help customers expectation needs and wants.
SUMMARY OF QUALIFICATIONS
Extensive computer experience (MS Excel, MS Word, MS Access, MS PowerPoint, MS Outlook, and Front Page.)
Interpersonal skills, having dealt with a diversity of customers, and staff members.
Self-motivated; able to implement decisions and set effective priorities to achieve both immediate and long-term goals.
3+ Years Progressive experience in being cashier and dealing customer service.
I pay attention to detail and to work in a self-directed manner
Good in Mathematics.
Good organizational and multitasking skills.
Good Reading Comprehension.
Fluent in Cantonese, Mandarin and English.
RELEVANT EXPERIENCE
Outrigger reef Waikiki Beach Resort Honolulu
Hostess/ Room Service Current
Help guests with any questions and make them feel welcome.
Set up and organize tables.
Keep track amount of guests.
Very adaptable to changes and can work under pressure.
Taking orders over the phone and delivery their orders to the room.
Very knowledgeable with menu and assisted customers with food choices.
Panini Grill Sandwiches Honolulu, Hawaii
Store supervisor February 2016
Responsible for Schedules for Employees.Assumed leadership role to actively train new staff
Responsible for sales report, tallied daily receipts, reconcile credit card transactions and staff cash drawer.
Maintained inventory levels, monitored merchandise, provided feedback to owner/ buyer regarding trends and need for reorders
Handle POS and balance cash drawer on daily basis
Pineapple County Honolulu, Hawaii Sales Associate/ Sales Representative June 2009-2013
Achieve excellent customer service through teamwork
Received positive feedback from customers and employees for meeting customer services and goals
Maintained a solid understanding and Practice of company Standards through everyday store operation
Answer phones and responded to customer inquiries
Greet and assist customers
Assist customers with transactions, buying decisions, and phone inquiries
Document on boarding process to train new assistants and assumed leadership role to actively train new staff
Honolulu Community College Honolulu, Hawaii
Math Tutor June 2011-December 2012
Communicate with students, help students’ education development and growth
Preparing and studying with students before exam, share mathematic knowledge with student
Answer phones and respond inquiries
EDUCATION
University of Hawaii at Manoa Honolulu, Hawaii Bachelor of Science Degree in Travel Industry Management
Emphasis in Hospitality Management
Kapiolani Community College Honolulu, Hawaii December 2011 Associate in Liberal Arts
McKinley High School Honolulu, Hawaii June 2003
LANGUAGE
Completely bilingual-speak, read and write both English and Chinese (Mandarin and Cantonese) fluently.
REFERENCE
Cindy Yang
Honolulu Community College
Administrative Assistant
874 Dillingham Blvd
Honolulu, HI 96817
ac0c1s@r.postjobfree.com
Darran Huang
E K Fernandez Shows
Finance Manager
91-246 Oihana Street
Kapolei, HI 96707
ac0c1s@r.postjobfree.com
Monica Waikida
Pineapple County
Store Manager
342 Lewers Street
Honolulu, Hawaii 96815
Edwin Chen
Panini Grill Sandwiches
Owner
1450 Ala Moana Blvd #k-1-4
Honolulu, Hawaii 96814
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